Last week, we tackled the top 5 customer peeves when it comes to customer service. The topic sparked a lively debate across couple of forums, with participants sharing their peeves and what to do to correct the situation.
Time was, a disgruntled customer had to beat his head uselessly against the wall of indifference raised by his various service providers. Limited avenues for voicing opinions and lack of viable options meant that one was stuck with a subpar phone company / utilities company / department store / (insert your choice here), with no alternatives in sight. The big companies held all their power and everyone knew it. (more…)
Do you know what year this is? It is the year Marty McFly visited from his present (i,e, 1985) in the second part of Back to the Future; to a future full of hover boards and Google Glass-like gadgets! Hover boards may not be here yet but here are some predictions for the year that just might! (more…)
2014 saw plenty of articles filling up the virtual space with bytes and bytes of data. Most have gone past us, without leaving a mark. But some have stuck long in our memory cells and have gone on to have an impact on the way we do business.
The following list of articles are those that we consider some of the best ones written on the subject of customer service, in 2014. Written by different writers, they all share one trait in common: they help us become better at providing customer service. (more…)
Humour me. Go on Twitter and type “customer service problems”. What did you get? A massive listing of woes? Small companies, big multi-nationals, country no bar – customer service issues are universal.
So what separates the wheat from the chaff? How quickly they respond, how soon they put out the fires. Now that is what makes a difference, a huge one. (more…)