What The Wait-Staff At Your Favourite Restaurant Can Teach You About Customer Service

"Waiter! There's a hair in my soup!"
“Waiter! There’s a hair in my soup!”

Do you have a favourite restaurant or a watering hole that you visit week after week? The one place that is your go-to, where you are guaranteed to have a good time. We all have one, the one place we keep going back to.

What makes these places our favourite? Why do we choose that particular one, when there are so many options out there?

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Customer Loyalty Month Special: 10 Great Tips To Foster Customer Loyalty

April is Customer Loyalty Month, tweeted Shep Hyken a few days back. I have to say, till then, I never realised we have a whole month dedicated to Customer Loyalty and all that it entailed.  One month to appreciate the continuing loyalty and one month for a whole bunch of lessons in this so vital ingredient in any organisation’s success story! And what a better way to kick off the learning than by seeing what the great and the good have written? (more…)

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How To Be A Master Of Customer Service Like Zappos

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Zappos. The shoe people? Those online retailers? Is that how you know them? Or, do you know them as the undisputed kings of customer service?

Because they are. When it comes to delivering superlative customer support, time after time after time, Zappos nails it every single time. They don’t just think outside of the box, they define it – they are the definition of what world-class customer service is all about.

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Why Do Some Companies Provide Bad Customer Service?

Now that is a million dollar question. Why do companies, that ought to provide superior customer service, just don’t? Don’t they realise they are just shooting themselves in the foot?

We have all been on the receiving end of sub-standard support. It can be frustrating as hell, when you are stuck with this product that just won’t do what it is supposed to and turning to the one person that can help you out of your jam, ie, the customer service executive, is anything but helpful. (more…)

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How HappyFox Uses Big Data To Effectively Serve Customers

Big Data

(picture credit: pixabay.com)

Big Data. Targeted advertising. Unless you have been living under a large and cushy rock, chances are you have heard of one or both of these phrases being bandied about. Sounds rather Orwellien, the whole concept of computer programs tracking our every move and of marketers using the  gathered data to increase their reach! (more…)

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