Robert Erich is a content marketer and energetic entrepreneur. He spends most of his time reading, writing, and teaching others about business. When not working, Rob enjoys sailing and traveling with his beautiful wife.
“Prevent churn at all costs!” We chant this ad nauseum. Then, despite your best efforts, along comes a customer that…
When in need of a quick answer, where do you usually turn? OK, maybe you have a crazy knowledgeable uncle…
We’ve all heard the maxim “jack of all trades, master of none.” For years, this has been the case with customer…
New Year, new you. Right? Last year, approximately 45% of Americans made a New Year’s resolution. Whether we want to…
When it comes to self-service, many websites have an FAQ page and community forum maintained and updated as frequently as…
Everybody likes to be rewarded. Parents treat cleanup time as a game of scavenger hunt for their kids. Teachers often…
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