There could be many reasons for you to change the contact person who created a ticket. One scenario could be…
We are happy to announce that HappyFox is now available in Brazilian Portuguese. To start using HappyFox in Brazilian Portuguese, please…
Few hours ago, we rolled out a bunch of new features and enhancements to all HappyFox instances. Some of the…
Scaling up your support team is a walk in the park with HappyFox. Did you know that there are just…
There is nothing like the Dashboard when you have to check the pulse of your support process. Metrics and numbers…
Our smart rules feature automates administrative tasks and enhances productivity. To help you make the most of it, we are…
Custom fields ensure that you get to collect specific, relevant information to know more about the issue and the customer…
To make the most out of the HappyFox smart rules feature, we are covering the actions that can be associated…
Talking to a customer support agent by phone is by far the quickest way to get an issue resolved. However,…
To offer round the clock support, it’s now a common practice employ support teams from multiple geographies. Naturally, members of…
With a few well thought out smart rules, you can automate a major chunk of your workflow. There are two…
Keeping people in the loop when you responding to a support request is just a click away. Earlier, you had…
You know what to do when you want to stay on top of the conversation of an unassigned ticket. But,…
Our recent update rollout went live yesterday with a bunch of new features and enhancements. Here are the few that…
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