Ticket Category

A Ticket Category is a grouping of tickets based on a common attribute like ticket purpose, product or service, support type or department.

Read All Categories

URL<base_uri> / <response_format> /categories/
HTTP Method GET
Response Data List of Ticket Categories

Data Structure

                           

Possible values of "prepopulate_cc" - AR - All reply; LR - Last reply; NO - Don't auto populate cc

Read One Category

URL<base_uri> / <response_format> /category/<id>/
HTTP MethodGET
Response DataTicket Category

Data Structure

                           

Possible values of "prepopulate_cc" - AR - All reply; LR - Last reply; NO - Don't auto populate cc