Reports

DESC REQUIRED

Read All Reports

URL<base_uri> / <response_format> /reports/
HTTP Method GET
Response Data List of Reports

Data Structure

                           

Read One Report

URL<base_uri> / <response_format> /report/<id>/
HTTP MethodGET
Response DataReport

Data Structure

                           

Report - Tabular View

URL<base_uri> / <response_format> /report/<id>/tabulardata/
HTTP MethodGET
Response DataList of tickets

Data Structure

                           

Report - Response Stats View

URL<base_uri> / <response_format> /report/<id>/responsestats/
HTTP MethodGET
Response Dataticket response statistics

Data Structure

                           

Report - Staff Performance View

URL<base_uri> / <response_format> /report/<id>/staffperformance/
HTTP MethodGET
Response DataStaff performance with respect to the tickets in the report

Data Structure

                           

Report - Staff Activity View

URL<base_uri> / <response_format> /report/<id>/staffactivity/
HTTP MethodGET
Response DataStaff activity on tickets in the report

Data Structure

                           

Report - Customer Activity View

URL<base_uri> / <response_format> /report/<id>/customeractivity/
HTTP MethodGET
Response DataCustomer activity on tickets in the report

Data Structure

                           

Report - SLA Performance

URL<base_uri> / <response_format> /report/<id>/slaentries/
HTTP MethodGET
Response DataSLA related information on tickets in the report

Data Structure