Overview
Help Desk Tour Provide faster and better support for your customers.
Get a Demo See HappyFox Helpdesk in action.
Features
Ticketing System Deliver exceptional customer service with HappyFox.
Knowledge Base Promote self-service; build help and FAQ pages.
Canned Actions Respond faster using templated responses and actions.
Automation Reduce the time spent on repetitive tasks.
Task Management Create and manage all the tasks involved in resolving a ticket.
Asset Management Track hardware and software assets in one place.
Satisfaction Survey Get Feedback and Improve Customer Experience.
Help Desk Reports Monitor, Analyze and Improve your Customer Support.
Industries
Education Streamline your IT and Operations Support
IT Services Provide the best IT support
Non-Profit Organisations Affordable help desk for efficient operations
Airlines Elevate your customer service experience
Resources
E-books & Guides Resources to reinvent your customer service experience.
Webinars Learn how to make the most of HappyFox products.
Customer Stories Thousands of great companies call HappyFox a great friend.
Videos Checkout our library of educational videos.
Support Center What can we help you with? Talk to our customer support.
Blog Learn tips, stories, and new techniques.
Industry
Infrastructure Consultancy
Apart from the technical expertise the team brings in, the focus on providing comprehensive product service
- post sales and installation has helped the company successfully expand to newer locations across Australia
and serve a wider customer base.
Renata Anakin, Marketing Manager with PQC spells out how HappyFox Help Desk Application has helped her team
respond quickly to requests from employees within the organization thereby streamlining their internal
support system.
Challenge
The Manual and paper systems we had in place, did not help track responses to critical issues. We also encountered problems with the transfer of knowledge across particular issues as they moved through multiple staff members.
Why HappyFox?
Implementation
We use HappyFox primarily to manage “Requests for Quotes” that are submitted by our customers. Our key
requirement was to be able to centralize all these requests under a single umbrella and then have our
sales team manage requests in an efficient way.
Most requests for quotes are submitted via HappyFox’s dedicated Support Center but we have a number of
clients who prefer to send us an email. HappyFox has made it real easy for us to manage requests
submitted through both these methods.
Results & Benefits
We now have complete logs of our issues with our vendor. HappyFox Help Desk Application has enabled remote staff to access information without having to scan documents. We can also now move issues requiring the action of various staff members without having to retell the same story multiple times, all the history of every ticket is there at our finger tips. Storing critical information such as retrieval date of loan equipment has helped us save costs on the losses we incurred earlier.
It is a great, cost effective tool with excellent support. I couldn't recommend it highly enough if you are having issues with tracking incoming requests and resolutions.
Our experience
The tool has saved us considerable time and effort trying to stay across issues. Our experience with the HappyFox support team has been great. Their responses have always been timely and very helpful.
See why 10,000+ companies have chosen HappyFox
