Overview
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Features
Ticketing System Deliver exceptional customer service with HappyFox.
Knowledge Base Promote self-service; build help and FAQ pages.
Canned Actions Respond faster using templated responses and actions.
Automation Reduce the time spent on repetitive tasks.
Task Management Create and manage all the tasks involved in resolving a ticket.
Asset Management Track hardware and software assets in one place.
Help Desk Reports Monitor, refine and improve your customer engagement.
By Use Case
Help Desk Software Track requests from multiple channels in a single place.
Ticketing System Deliver exceptional customer service with HappyFox.
IT Help Desk Software The best helpdesk software for modern IT teams
Email Management Provide support via email without cluttering your inbox.
Customer Service A customer service management software that promises retention
Shared Inbox Organize, collaborate & measure your high-volume shared inboxes
Multi-Brand Help Desk Provide centralized support for multiple brands
Contact Center Software Omnichannel support for your cloud contact center
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PDG+creative of Bartlesville, Oklahoma is a full service creative agency, offering both print and interactive solutions, that’s made up of a dynamic team of people who come together with a single pulse of creativity. They’ve been in this area of business for more than fifteen years, with many of their creative projects gaining state and international recognition.
As the Creative Director/Principal of PDG+creative, Matt Pendergraff is one who has an eye for quality and precision; we asked him to cast that eye on HappyFox and share his experience with the product so far.
Challenge
With no proper customer support solution in place, we were unable to track and manage the incoming web site support issues raised by our customers via phone calls and emails.
Implementation
We use HappyFox ticket management software to manage customer support services; our customers send all their requests via email, to mail boxes that we’ve configured as categories. Once these emails come in as tickets, our support team can then communicate back and forth with the customer, within HappyFox itself.
Results & Benefits
Our clients tell us that they love the service desk software and that it not only streamlines the process, but makes us look more professional as well. All our support issues are now centralized and it’s freed up our staff from phone calls. In fact, we now find that we can do the same work with a smaller team, all whilst delivering a better client experience. Support issues are much easier to keep track of now and we’re able to communicate better with our clients.
Our experience
Our HappyFox experience is near perfect!
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