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Scheduled tickets are a way to automate ticket creation for tasks recurring within specific time-frames. Using scheduled tickets, a user can have tickets created automatically on specifically defined days/months or dates. These scheduled tickets can also be set to recur until a specific date after which they can automatically be stopped.
For instance, let’s assume a specific Server Maintenance task has to recur for an IT Admin employee, every month on the first Friday. To help the user track this, we could set up a scheduled ticket with the following attributes:
This helps remove the stress of having to create these tickets repetitively, and also ensures that no critical recurring business workflows are missed out.