URL | <base_uri> / <response_format> /canned_actions/ |
---|---|
HTTP Method | GET |
Response Data | List of canned actions |
JSON
[
{
"assign_to": {
"active": true,
"categories": [
75,
70,
72
],
"email": "john@example.com",
"id": 6,
"is_account_admin": false,
"name": "John k",
"permissions": [
"delete_tags",
"add_tags",
"manage_multibranding",
"manage_staff",
"manage_contacts",
"manage_templates",
"manage_kb",
"manage_smart_rules",
"email_reply",
"web_reply",
"edit_replies",
"delete_replies",
"delete_tickets",
"close_tickets",
"move_tickets",
"split_tickets",
"assign_tickets",
"set_due_date",
"manage_categories",
"manage_priorities",
"manage_statuses"
],
"role": {
"id": 1,
"name": "Administrator"
}
},
"available_to": [
1,
6,
5,
4
],
"categories": [
75
],
"description": "All friedls",
"html_reply": "Test",
"id": 14,
"name": "All fields",
"priority_to": {
"default": false,
"id": 2,
"name": "Very High",
"order": 4
},
"reply": "Test",
"status_to": {
"behavior": "completed",
"color": "666666",
"default": false,
"id": 5,
"name": "Closed",
"order": 7
},
"tags": "33,45",
"time_spent": 334
},
{
"assign_to": {
"active": false,
"categories": [
70,
72
],
"email": "james@example.com",
"id": 3,
"is_account_admin": false,
"name": "James Taylor",
"permissions": [
"delete_tags",
"add_tags",
"manage_contacts",
"email_reply",
"web_reply",
"edit_replies",
"delete_replies",
"delete_tickets",
"close_tickets",
"move_tickets",
"split_tickets",
"assign_tickets",
"set_due_date"
],
"role": {
"id": 6,
"name": "Support Agent"
}
},
"available_to": [
1,
6
],
"categories": [
75,
70
],
"description": "",
"html_reply": "Hi,
Thanks for your valuable feedback. The feature request you've recommended has been already place at high priority. We have already added it to our road map.
Thanks",
"id": 15,
"name": "Feature Request",
"priority_to": {
"default": true,
"id": 1,
"name": "Normal",
"order": 2
},
"reply": "Hi,\r\nThanks for your valuable feedback. The feature request you've recommended has been already place at high priority. We have already added it to our road map. \r\n\r\nThanks",
"status_to": {
"behavior": "pending",
"color": "999933",
"default": false,
"id": 3,
"name": "On Hold",
"order": 5
},
"tags": "Feature Request",
"time_spent": 1
}
]
Retrieve details of a canned action using the ID.
URL | <base_uri> / <response_format> /canned_action/<id>/ |
---|---|
HTTP Method | GET |
Response Data | Canned action |
JSON
{
"name": "Upgrade",
"tags": "",
"assign_to": null,
"available_to": [
1,
6,
5,
4
],
"time_spent": null,
"priority_to": {
"default": true,
"id": 1,
"name": "Normal",
"order": 2
},
"reply": "",
"status_to": {
"name": "On Hold",
"color": "999933",
"order": 5,
"default": false,
"behavior": "pending",
"id": 3
},
"html_reply": "",
"id": 6,
"categories": [
75,
70,
72,
73,
74
],
"description": ""
}