Ticket Category

A Ticket Category is a grouping of tickets based on a common attribute like ticket purpose, product or service, support type or department.

Read All Categories

URL <base_uri> / <response_format> /categories/
HTTP Method GET
Response Data List of Ticket Categories

Data Structure

JSON

                    
    [
        {
            "id": 7, 
            "description": null, 
            "prepopulate_cc": "AR", 
            "name": "HappyFox", 
            "public": true
        }, 
        {
            "id": 2, 
            "description": null, 
            "prepopulate_cc": "LR", 
            "name": "HappyFox Support", 
            "public": true
        }, 
        {
            "id": 6, 
            "description": null, 
            "prepopulate_cc": "NO", 
            "name": "Support Category", 
            "public": true
        }
    ]
                    
                

Possible values of "prepopulate_cc" - AR - All reply; LR - Last reply; NO - Don't auto populate cc

Read One Category

URL <base_uri> / <response_format> /ticket /<id>/
HTTP Method GET
Response Data Ticket Category

Data Structure

JSON

                    
    {
        "id": 7, 
        "description": null, 
        "prepopulate_cc": "AR", 
        "name": "HappyFox", 
        "public": true
    }
                    
                

Possible values of "prepopulate_cc" - AR - All reply; LR - Last reply; NO - Don't auto populate cc