Tickets Status

A Ticket Status describes the current status of a ticket.

Read All Statuses

URL <base_uri> / <response_format> /statuses/
HTTP Method GET
Response Data List of Ticket Status

Data Structure

JSON

                    
    [
        {
            "color": "FF9900", 
            "default": true, 
            "name": "New", 
            "behavior": "pending", 
            "id": 1
        }, 
        {
            "color": "0066CC", 
            "default": false, 
            "name": "Open", 
            "behavior": "pending", 
            "id": 2
        }, 
        {
            "color": "999933", 
            "default": false, 
            "name": "On Hold", 
            "behavior": "pending", 
            "id": 3
        }, 
        {
            "color": "99CC00", 
            "default": false, 
            "name": "Solved", 
            "behavior": "completed", 
            "id": 4
        }, 
        {
            "color": "666666", 
            "default": false, 
            "name": "Closed", 
            "behavior": "completed", 
            "id": 5
        }
    ]
                    
                

Read One Status

URL <base_uri> / <response_format> /status/<id>/
HTTP Method GET
Response Data Ticket Status

Data Structure

JSON

                    
    [
        {
            "color": "FF9900", 
            "default": true, 
            "name": "New", 
            "behavior": "pending", 
            "id": 1
        }
    ]