Handle requests from internal and external customers of
your enterprise, seamlessly and effectively
Are you an enterprise with a customer
support process that is long and
complex, involving cross-functional teams, vendors and of course, the most important stakeholder – the customer?
Say, an accounts receivable team dealing with vendors or a technical support team serving customers or an IT department sourcing technology for the internal customers of the enterprise.
Then what you are looking for is NOT just an enterprise help desk software, but an enterprise ticketing system.
How is an Enterprise ticketing system different?
Enterprises run support workflows that are customized to address scale, the complexity that comes with scale, processes, metrics, centralized decision-making and decentralized teams.
That way, HappyFox help desk software seamlessly transforms in to an Enterprise ticket management system, on demand.
Enterprise Pain Points
If Enterprises were complex structures, the pain points associated with their support processes were super-unique. If you positively relate to any of the below questions, then read further:
Emotional Pain Points
Having solved customer support bottlenecks of enterprises, our observation is that apprehensions of an enterprise that is evaluating a cloud based enterprise ticketing system falls under the below categories:
HappyFox Enterprise Ticketing Solution
Addressing these pain points demands an enterprise help desk software such as HappyFox, a ticketing system and a solution.