Overview
Help Desk Tour Provide faster and better support for your customers.
Get a Demo See HappyFox Helpdesk in action.
Features
Ticketing System Deliver exceptional customer service with HappyFox.
Knowledge Base Promote self-service; build help and FAQ pages.
Canned Actions Respond faster using templated responses and actions.
Automation Reduce the time spent on repetitive tasks.
Task Management Create and manage all the tasks involved in resolving a ticket.
Asset Management Track hardware and software assets in one place.
Satisfaction Survey Get Feedback and Improve Customer Experience.
Help Desk Reports Monitor, Analyze and Improve your Customer Support.
Industries
Education Streamline your IT and Operations Support
IT Services Provide the best IT support
Non-Profit Organisations Affordable help desk for efficient operations
Airlines Elevate your customer service experience
Resources
E-books & Guides Resources to reinvent your customer service experience.
Webinars Learn how to make the most of HappyFox products.
Customer Stories Thousands of great companies call HappyFox a great friend.
Videos Checkout our library of educational videos.
Support Center What can we help you with? Talk to our customer support.
Blog Learn tips, stories, and new techniques.
Automating your help desk can help reduce overall costs incurred per ticket by eliminating the need for manual actions.
With automation at the helm, support agents can focus on things that matter - delivering superior customer support.
Prompt resolutions and fewer touchpoints lead to improved customer satisfaction scores.
Industry best practices in support and audits can be carried out with ease with a powerful automation tool in place.
Reduce the chances of human errors and provide accurate resolution.
With automation doing all the gruntwork, customers experience an increase in First response time and First Contact Resolutions (FCR).
Define your own trigger conditions and automate everyday actions in your help desk! You can automate the entire workflows across modules in the service desk so no change or event is missed.
Smart Rules are always on the lookout for changes being made to tickets. When they come across one, they trigger actions immediately, if the prescribed conditions match. As a support agent, you'd never have to spend time performing manual, repetitive actions on tickets ever again.
Improve productivity of your support team by automating escalations and ticket reassignment based on your SLA, number of responses, etc.
In case a ticket is nearing SLA or there are too many replies back and forth between support agents and end-users, create workflow automation for the ticket to be automatically escalated to your higher management for them to address.
Without the smart rules, my job would have been a lot more difficult. I have 30-40 smart rules that sit there in the background doing what I asked them to do!
Tim Sherret, Sennheiser
Use a variety of Auto-Assignment algorithms to automatically assign incoming support tickets to the right agent. Use the smart round-robin method to automate ticket assignments to the staff pool evenly.
Eliminate the need for admin intervention. Alternatively, use the Auto Assignment based on Active agents, to assign tickets only to the agents who are currently active. With the load balancing algorithm, assign tickets automatically to balance your team’s workload effectively.
Say, your support agent is busier than usual with a surge in customer requests.
With an automated help desk like HappyFox, your staff and admin stay informed in the meantime about other tickets created, customer replies to these tickets, agent assignment, and more, through Help Desk Notifications.
Canned Actions allow you to perform ticket actions like changing status, priority, adding tags etc., in addition to adding a templated response.
Canned Actions can be shared or personal. You can create Canned Actions that reflect your communication style or have generic responses shared with other agents.
We have several online stores with different policies, canned templates are essential for our use.
James Chaves,
Customer Service Manager
You can use Ticket Templates to pre-fill ticket properties including custom fields. Create tickets with fewer clicks.
You can create different ticket templates for different teams. Automatically fill required details for each team using ticket templates.
Agents Scripts assist agents in every step of troubleshooting and empower agents in your call center to troubleshoot issues with minimal agent training.
Boost your First Call Resolution (FCR) and Customer Satisfaction (CSAT) score, by resolving support queries faster and in a reliable manner.
Setting up Smart Rules is quick and easy. Use an Intuitive rule builder to build automation rules in minutes!
With the ability to use a combination of match all or match any logic conditions, you can set-up powerful rules to automate any complex use-case.
Every ticket comes with an audit log to help you keep track of automated actions easily.
Track your automation gains using the Smart Rules Help Desk Report.
With HappyFox Workflows, build cross-functional automation rules to implement better business processes.
Talk to a Help Desk Specialist. Get a one-on-one demo, that’s quick and focused on your business needs.
