Overview
Help Desk Tour Provide faster and better support for your customers.
Get a Demo See HappyFox Helpdesk in action.
Features
Ticketing System Deliver exceptional customer service with HappyFox.
Knowledge Base Promote self-service; build help and FAQ pages.
Canned Actions Respond faster using templated responses and actions.
Automation Reduce the time spent on repetitive tasks.
Task Management Create and manage all the tasks involved in resolving a ticket.
Asset Management Track hardware and software assets in one place.
Satisfaction Survey Get Feedback and Improve Customer Experience.
Help Desk Reports Monitor, Analyze and Improve your Customer Support.
Industries
Education Streamline your IT and Operations Support
IT Services Provide the best IT support
Non-Profit Organisations Affordable help desk for efficient operations
Airlines Elevate your customer service experience
Resources
E-books & Guides Resources to reinvent your customer service experience.
Webinars Learn how to make the most of HappyFox products.
Customer Stories Thousands of great companies call HappyFox a great friend.
Videos Checkout our library of educational videos.
Support Center What can we help you with? Talk to our customer support.
Blog Learn tips, stories, and new techniques.
Bridge communication gaps & get more personal
The seamless and unobtrusive integration lets you handle all incoming customer calls right there on your help desk.
Need more clarity on an issue? Dial and talk to your customers from within HappyFox without having to switch between applications.
Automatically pull up all past tickets related to the caller in real-time. Spend more time resolving customer issues than searching for information
All incoming phone calls are logged either as a new ticket or can be added to an existing conversation. Missed calls and voice messages during off-hours are recorded as new tickets for easier follow ups.
All phone conversations are automatically recorded and can be played right from the ticket.
