Overview
Help Desk Tour Provide faster and better support for your customers.
Get a Demo See HappyFox Helpdesk in action.
Features
Ticketing System Deliver exceptional customer service with HappyFox.
Knowledge Base Promote self-service; build help and FAQ pages.
Canned Actions Respond faster using templated responses and actions.
Automation Reduce the time spent on repetitive tasks.
Task Management Create and manage all the tasks involved in resolving a ticket.
Asset Management Track hardware and software assets in one place.
Satisfaction Survey Get Feedback and Improve Customer Experience.
Help Desk Reports Monitor, Analyze and Improve your Customer Support.
Industries
Education Streamline your IT and Operations Support
IT Services Provide the best IT support
Non-Profit Organisations Affordable help desk for efficient operations
Airlines Elevate your customer service experience
Resources
E-books & Guides Resources to reinvent your customer service experience.
Webinars Learn how to make the most of HappyFox products.
Customer Stories Thousands of great companies call HappyFox a great friend.
Videos Checkout our library of educational videos.
Support Center What can we help you with? Talk to our customer support.
Blog Learn tips, stories, and new techniques.
Provide extensive support by sending text messages from your tickets. Get a free number today.
Send messages for a single ticket, or a list of tickets in one go!
Get a brand new number based on your Country, Region and Number preferences, with just a few clicks.
Build and save your repetitive replies to customers, and use them while sending texts. Also, use these templates in bulk SMS and be productive.
Preview your messages before they are sent Take a quick look at the messages before they are sent. See how the placeholder tags are replaced with the actual content.
Centralized logs for all your sent messages One place in the app to see all the sent messages, with the status and the price of each message, along with quick links to the SMS note within the ticket.
Trigger automatic SMS through Smart Rules Use smart rules to send SMS to your clients based on predefined conditions. Using template tags makes you build and send contextual messages, based on the ticket content.
Auto-refill feature for uninterrupted messaging Never get interrupted due to inadequate balance while messaging. Set up an auto-refill for your account to do hassle-free refilling automatically.
