Overview
Help Desk Tour Provide faster and better support for your customers.
Get a Demo See HappyFox Helpdesk in action.
Features
Ticketing System Deliver exceptional customer service with HappyFox.
Knowledge Base Promote self-service; build help and FAQ pages.
Canned Actions Respond faster using templated responses and actions.
Automation Reduce the time spent on repetitive tasks.
Task Management Create and manage all the tasks involved in resolving a ticket.
Asset Management Track hardware and software assets in one place.
Satisfaction Survey Get Feedback and Improve Customer Experience.
Help Desk Reports Monitor, Analyze and Improve your Customer Support.
Industries
Education Streamline your IT and Operations Support
IT Services Provide the best IT support
Non-Profit Organisations Affordable help desk for efficient operations
Airlines Elevate your customer service experience
Resources
E-books & Guides Resources to reinvent your customer service experience.
Webinars Learn how to make the most of HappyFox products.
Customer Stories Thousands of great companies call HappyFox a great friend.
Videos Checkout our library of educational videos.
Support Center What can we help you with? Talk to our customer support.
Blog Learn tips, stories, and new techniques.
Internal Help Desk Software
Efficiently handle issues or requests your employees may have within your organization from one common intuitive help desk software.
Get a demo
Catalog, manage, and monitor employee queries and requests on an internal help desk software. Route tickets based on categories like IT, HR, and admin to ensure that the relevant personnel is handling the issues.
Internal ticketing for employees
Employees can email queries or even submit requests directly to the internal help desk with the Embedded Request Submission form.
Intuitive staff management
Route tickets to agents with the appropriate skill set to ensure that each complaint is best addressed. You can also create roles and assign permissions to the staff.
Save time with automation
Provide faster support by automating repetitive tasks with intelligent rule-based workflows and giving pre-composed responses with canned actions.
Internal knowledge base for self-service
Employees can resolve issues and stay up-to-date by referring to a detailed internal knowledge base without reaching out to the support staff.
Internal issue segregation
Automatically categorize and assign employee generated tickets to relevant staff for speedy resolution based on predefined rules.
Monitor trends in incoming employee tickets and the performance of your support staff in resolving them with help desk reporting and analytics.
Pankaj Kumar
Account Payable Whilrlpool Global Finance Center
Zendesk was not flexible and grossly overpriced!
Deron D
Executive at M4Research
It centralizes issues & makes us look professional
Matt Pendergraff
Creative Director/Principal,
PDG+ Creative
Improve organization wide performance and efficiency
with better served employees.
