A Superior Alternative to HelpScout: HappyFox
Tired of HelpScout’s limitations? Switch to a complete customer service software for your business. Book a Free 1-on-1 demo with a HelpDesk expert.
70%
Faster Ticket Resolution
40%
Faster time to value
100%
Dedicated customer support
Trusted by organizations worldwide
6 reasons why growing teams are moving to HappyFox over Help Scout
Enhanced Collaboration
Say goodbye to the frustration of limited collaboration options. With HappyFox, easily CC team members in email conversations, ensuring smooth teamwork and faster issue resolution.
Software that Scales
HappyFox effortlessly adapts to your evolving needs, providing flexibility and customization across ticketing, support centers, workflows, automation, and reporting.
Unified Mailboxes
Bring all your conversations together in one place. Unlike Help Scout, our unified mailbox system ensures a seamless client experience, making it easier to track and manage customer interactions.
Transparent Pricing
Discover the cost savings behind our straightforward pricing plans. No more surprise costs for essential features.
Great Time to Value
With fast onboarding and a smooth learning curve, you can go live within an hour with HappyFox for straightforward use cases, and days for complex scenarios.
Advanced Automation and Reporting
Get extra value for money with unique features like multi-brand support centers, custom ticket statuses, and asset and task management for multi-department use cases.
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Products
-
Features
Overview
Help Desk Tour Provide faster and better support for your customers.
Get a Demo See HappyFox Helpdesk in action.
Features
Ticketing System Deliver exceptional customer service with HappyFox.
Knowledge Base Promote self-service; build help and FAQ pages.
Canned Actions Respond faster using templated responses and actions.
Automation Reduce the time spent on repetitive tasks.
Task Management Create and manage all the tasks involved in resolving a ticket.
Asset Management Track hardware and software assets in one place.
Satisfaction Survey Get Feedback and Improve Customer Experience.
Help Desk Reports Monitor, Analyze and Improve your Customer Support.
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Solutions
Industries
Education Streamline your IT and Operations Support
IT Services Provide the best IT support
Non-Profit Organisations Affordable help desk for efficient operations
Airlines Elevate your customer service experience
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Resources
Resources
E-books & Guides Resources to reinvent your customer service experience.
Webinars Learn how to make the most of HappyFox products.
Customer Stories Thousands of great companies call HappyFox a great friend.
Videos Checkout our library of educational videos.
Support Center What can we help you with? Talk to our customer support.
Blog Learn tips, stories, and new techniques.
Please fill in the form below to reveal pricing
Basic
- Unlimited Tickets
- Omnichannel Ticket Creation
- SLA Management
- Knowledge Base
- SSO (GSuite/SAML/Azure)
- Up to 5 Agents
Team
$ $ for $ agents / year
- Everything in Basic, and:
- Multi-brand Helpdesk
- Custom Email
- Custom Domain
- Custom Roles and Permissions
- Custom Ticket Queues
- 24/5 Email Support
- Optional EU Data Center
Most Popular
Pro
$ $ for $ agents / year
- Everything in Team, and:
- Proactive Agent Collision
- Task Management
- Asset Management
- Scheduled Tickets
- IP-Based Restriction
- Load Balanced Ticket Assignment
- Password Policy Management
- 24/7 Email Support
- Uptime SLA
Enterprise PRO
- Everything in Pro, and:
- Agent Scripting
- 2 TB Attachment Store
- All-time Reporting History
- Advanced Audit Logs
- 24/7 Phone Support
- Customer Success Manager
Basic $29/mo
Team $49/mo
Pro $69/mo
Enterprise PRO $89/mo
Ticket Management
Customer Management
Help Desk Automation
Support Center
Help Desk Reporting
Security
Support
Third Party Integrations
Inbuilt Integrations
Mobile
* Planned
# Only with custom domain
Frequently Asked Questions
Who are help desk agents?
Support agents (help desk staff) who will be actively managing and responding to tickets raised by contacts.
What are Categories?
Categories allow you to separate incoming requests into dedicated ticket types that can be distributed to a specific team, have unique SLA requirements, and produce insightful metrics.
How can I change my plan?
You can upgrade your plan at any point in time. However, if you want to downgrade, you can do it at the end of the current billing cycle. You may also write to [email protected] or contact your Account Executive.
Do you offer a trial?
Yes. We encourage you to request a demo to determine if HappyFox Help Desk is the right fit for your organization. Once we identify your needs, we'd be happy to provide access to a trial account where you can configure your proof of concept.
Do you offer discounts for non-profits or educational
institutes?
We offer a 10% discount on annual subscriptions on any plan.
What are the available billing cycles?
We offer a monthly, annual and 2-year savings plan (paid upfront).
More from HappyFox
Business Intelligence
Turn insight into advantage with cross-functional reports & dashboards.
Get a demo
-
Products
-
Features
Overview
Help Desk Tour Provide faster and better support for your customers.
Get a Demo See HappyFox Helpdesk in action.
Features
Ticketing System Deliver exceptional customer service with HappyFox.
Knowledge Base Promote self-service; build help and FAQ pages.
Canned Actions Respond faster using templated responses and actions.
Automation Reduce the time spent on repetitive tasks.
Task Management Create and manage all the tasks involved in resolving a ticket.
Asset Management Track hardware and software assets in one place.
Satisfaction Survey Get Feedback and Improve Customer Experience.
Help Desk Reports Monitor, Analyze and Improve your Customer Support.
-
Solutions
Industries
Education Streamline your IT and Operations Support
IT Services Provide the best IT support
Non-Profit Organisations Affordable help desk for efficient operations
Airlines Elevate your customer service experience
-
Resources
Resources
E-books & Guides Resources to reinvent your customer service experience.
Webinars Learn how to make the most of HappyFox products.
Customer Stories Thousands of great companies call HappyFox a great friend.
Videos Checkout our library of educational videos.
Support Center What can we help you with? Talk to our customer support.
Blog Learn tips, stories, and new techniques.
Please fill in the form below to reveal pricing
Growth
- Unlimited Agents
- 20,000 Tickets / year
- 20 Custom Fields
Scale
- Unlimited Agents
- 150,000 Tickets / year
- 100 Custom Fields
Most Popular
Scale Plus
- Unlimited Agents
- 300,000 Tickets / year
- 200 Custom Fields
Growth $1,499/mo
Scale $1,999/mo
Scale Plus $2,499/mo
Ultimate $4,999/mo
Ticket Management
Customer Management
Help Desk Automation
Support Center
Reporting
Security
Support
Third Party Integrations
Inbuilt Integrations
Mobile
* Planned
# Only with custom domain
Frequently Asked Questions
What do you mean by unlimited agents?
For all the 'Unlimited Agents' plans, you can add any number of staff in your corporate domain. For example, if happyfox.com is your email domain, anyone with that email address can be invited as an agent.
What are custom fields and how does the limit work?
Custom fields are additional custom properties that you can add to a ticket, contact or contact group. Unlimited Agents plans have custom field limits. Ticket fields, contact fields, and contact-group fields collectively make up for the total custom fields used on your account.
What happens once we reach the total ticket limit?
You will be billed for every 5,000 additional tickets depending on your plan. The total ticket limit only applies to 'Unlimited Agents' plans.
Can I delete tickets to limit the total ticket count?
Yes, you can delete tickets to stay below the total ticket count. However, please note that deleted tickets cannot be restored. Consider upgrading to a higher plan if you need to retain all ticket history.
Can I pay month-on-month for 'Unlimited Agents' plans?
No. Unfortunately, we don't have a month-on-month option for 'Unlimited Agents' plans.
What are the available billing cycles?
For unlimited agent plans, we offer annual and 2-year savings plan (paid upfront) options.
More from HappyFox
Business Intelligence
Turn insight into advantage with cross-functional reports & dashboards.
Get a demo
Thousands of great companies call HappyFox a great friend
See HappyFox in Action Today
Book a Free 1-on-1 Demo with a Help Desk expert and learn how HappyFox can help you and your business.