Simple and Affordable Help Desk Software

Agent-based pricing

Ideal for Small & Medium sized teams

Unlimited Agents

Ideal for Large teams

We offer monthly, annual, and multi-year pricing with plans starting as low as $24/agent/mo.

Mighty

Get a Demo Request Pricing
  • Canned Actions
  • SLA Management
  • Knowledge base
  • SSO (Google Apps/SAML)
  • SSL Certificate Hosting
  • Migration Assistance

Best Value

Fantastic

Get a Demo Request Pricing
  • Everything in Mighty plan
  • Multi-brand Helpdesk
  • SLA Breach Notification
  • Custom Ticket Queues
  • 24/7 Email Support
  • Optional EU Data Center

Enterprise

Get a Demo Request Pricing
  • Everything in Fantastic plan
  • Proactive Agent Collision
  • Task Management
  • Asset Management
  • 24/7 Email/Chat Support
  • Uptime SLA

Enterprise Plus

Get a Demo Request Pricing
  • Everything in Enterprise plan
  • Agent Scripting
  • 1 TB Attachment Store
  • All Time Reporting History
  • 24/7 Email/Chat/Phone Support
  • Customer Success Manager

All plans come with SSL security, unlimited tickets, smart rules, knowledge base, multilingual support, rich text formatting in tickets and iOS & Android apps. All plans require a minimum of 3 help desk staff.

HelpDesk

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Mighty $29/mo

Fantastic $49/mo

Enterprise $69/mo

Enterprise Plus $89/mo

TICKET MANAGEMENT

50
200
500
1024

SUPPORT CENTER

3 brands
5 brands
10 brands
15 brands

REPORTING

Last 1 year
Last 3 year
Last 5 year
All Time

SECURITY

SUPPORT

5AM-5PM (Mon-Fri)
24/7
24/7
24/7
8AM-5PM (Mon-Fri)
5AM-5PM (Mon-Fri)
24/7
24/7
8AM-5PM (Mon-Fri)
8AM-5PM (Mon-Fri)
5AM-5PM (Mon-Fri)
24/7

CUSTOMIZATIONS

THIRD PARTY INTEGRATIONS

3 Pages
5 Pages
7 Pages
10 Pages
2 Accounts
5 Accounts
7 Accounts
10 Accounts

INBUILT INTEGRATIONS

* Planned
# Only with custom domain

We offer annual and multi-year unlimited agent pricing with plans starting as low as $1049/mo.

Starter

10,000 Total Tickets
10 Custom Fields
Unlimited Agents

Growth

20,000 Total Tickets
20 Custom Fields
Unlimited Agents

Most popular

Scale

100,000 Total Tickets
100 Custom Fields
Unlimited Agents

Scale Plus

250,000 Total Tickets
200 Custom Fields
Unlimited Agents

All plans come with SSL security, unlimited agents, smart rules, knowledge base, multilingual support, rich text formatting in tickets and iOS & Android apps.

HelpDesk

Compare Plans

 

Starter $1,499/mo

Growth $1,999/mo

Scale $2,499/mo

Scale Plus $4,999/mo

Unlimited
Unlimited
Unlimited
Unlimited
10,000
20,000
100,000
250,000
$200/mo
$150/mo
$100/mo
$50/mo
10
20
100
200

TICKET MANAGEMENT

1TB
1TB
1TB
1TB

SUPPORT CENTER

10 brands
10 brands
10 brands
10 brands

REPORTING

All Time
All Time
All Time
All Time

SECURITY

SUPPORT

24/7
24/7
24/7
24/7
5AM-5PM (Mon-Fri)
5AM-5PM (Mon-Fri)
24/7
24/7
8AM-5PM (Mon-Fri)
8AM-5PM (Mon-Fri)
5AM-5PM (Mon-Fri)
24/7

CUSTOMIZATIONS

THIRD PARTY INTEGRATIONS

7 Pages
7 Pages
7 Pages
10 Pages
7 Accounts
7 Accounts
7 Accounts
10 Accounts

INBUILT INTEGRATIONS

* Planned
# Only with custom domain

Frequently Asked Questions

Who are help desk agents?

Support agents (help desk staff) who will be actively managing and responding to tickets raised by contacts.

What do you mean by unlimited agents?

For all the 'Unlimited Agents' plans, you can add any number of staff in your corporate domain. For example, if happyfox.com is your email domain, anyone with that email address can be invited as an agent.

What are Categories?

Categories allow you to separate incoming requests into dedicated ticket queues. Link your corporate mailbox and have incoming mails converted to tickets.

What are custom fields and how does the limit work?

Custom fields are additional custom properties that you can add to a ticket, contact or contact group. Unlimited Agents plans have custom field limits. Ticket fields, contact fields, and contact-group fields collectively make up for the total custom fields used on your account.

What happens once we reach the total ticket limit?

You will be billed for every 5,000 additional tickets depending on your plan. The total ticket limit only applies to 'Unlimited Agents' plans.

Can I delete tickets to limit the total ticket count?

Yes, you can delete tickets to stay below the total ticket count. However, please note that deleted tickets cannot be restored. Consider upgrading to a higher plan if you need to retain all ticket history.

How can I change my plan?

Simply request our Customer Support team to upgrade/downgrade your plan. The change would take effect on the next monthly billing cycle and the subscription amount would be revised accordingly.

Can I pay month-on-month for 'Unlimited Agents' plans?

No. Unfortunately, we don't have a month-on-month option for 'Unlimited Agents' plans.

Do you offer a trial?

We encourage you to request a demo to determine if HappyFox Help Desk is the right fit for your organization. Once we identify your needs, we'd be happy to provide access to a trial account where you can configure your proof of concept.

Do you offer discounts for non-profits or educational institutes?

We offer a 10% discount on annual subscriptions on any plan.

Still have questions?

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