Simple Bug Tracker
HappyFox bug tracking is extremely simple. Whenever a bug is reported, HappyFox automatically creates a ticket that is stored in the HappyFox bug tracking system. The tickets can be assigned to a member of your development team for them to look into the ticket and resolve it at the earliest.
HappyFox bug tracking lets you categorize your tickets based on the type of bugs. Create any number of categories to distribute your tickets accordingly, assign it to the appropriate member in your staff for them to look into it. With the search feature, you can find the ticket at ease and never have to go hunting for tickets or remember complex serial numbers either.
Jira IntegrationHappyFox is also integrated with JIRA
to give you a two way flow of information between JIRA and HappyFox bug tracking software. Establish a link between HappyFox tickets and JIRA tasks, to monitor bug tracking correctly build a healthy working relationship between your sales and support teams
Time spent on bug tracking
HappyFox lets you measure the time spent by your staff to fix bugs. In fact, our SLA management is so robust, you can keep an SLA that runs based on your work schedule, so no time is lost when your staff members are not at work. Reduce first response times, resolution times and optimize your bug tracking process.
Measure bug tracking support
Fixing the most complex of bugs is not enough if you cannot measure the work done by your team. With the HappyFox bug tracking reports
, get a chart of all the issues, along with status and time spent. Process this information to identify areas that need to be improved.
HappyFox has a Community Forum feature
that allows your team as well as external parties to collaborate. Encourage collaboration by creating forum posts that other team members from within and outside your company can participate in, gather more insight to fix the bugs faster.
Knowledge Base and FAQ
There are times when your staff will not remember how they fixed the same bug last time. With a thorough knowledge base
and self service portal
, your staff and other vendors can search for specific issues, look at the detailed articles, understand the issue better and do the needful for the resolution.