calendar icon 11 AM PST, June 09, 2020

Live Chat for E-commerce Companies

Learn how to set up Live Chat in your online store. Leverage triggered chat and proactive chat to reduce cart abandonment rates and convert more sales. We will see how your agents can make the buying decision easier for your customers. We will cover the various integration points with your e-commerce platform to get the maximum value out of your live chat integration.

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Leverage Support Analytics with HappyFox BI
Deep Dive

Live chat for eCommerce companies

In This Webinar, you will learn..

  • Installing Live Chat on your online store
  • Setting up triggered chat on the right pages
  • How to use the visitors’ page to proactively engage your customers
  • How to view live cart information and order history
  • Preparing to handle a high volume of incoming chats on sale days
  • Using multi-widget profiles to install the widget on multiple storefronts with distinct branding
  • Reduce response times using canned responses and live typing preview
  • Setting up work hours for your store support

Hosted By

Gunther Ackner

Gunther Ackner Sales Manager, HappyFox

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Christian Russell

Christian Russell Sales Manager, HappyFox

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Resources

Advanced-analytics-using-HappyFox-BI.mp4

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Advanced-analytics-using-HappyFox-BI.mp4

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Advanced-analytics-using-HappyFox-BI.mp4

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Live Chat for E-commerce Companies

Exclusive session that dives into the various factors that are involved to measure and analyse agent performance and elegant ways to improve your team productivity, efficiency and performance.

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