Customer Stories

Testimonials from businesses running their support
ecosystem using HappyFox Help Desk.

HappyFox completely changed how we manage support.

YMCA

Natalie Johnson

Leader, Customer Experience
YMCA Enterprise Shared Services

HappyFox's system uptime is superb. Despite adding many users and increasing complexity, it remains robust and scalable. We also experienced a 3X improvement in the first response time.

Avinash Mugali

Head of Customer Excellence
Darwinbox

HappyFox was easy to set up and even easier to use. It just worked right away and made cross-team collaboration much smoother.

Friends of Youth

Sarah Pressler

IT Administrator, Friends of Youth

It centralizes issues & makes us look professional

PDG+ Creative

Matt Pendergraff

Creative Director/Principal,
PDG+ Creative

A help desk system that has increased our team efficiency

Accelerate Education

Joe Runciman.

Course developer,
Accelerate Education

There is nothing I do not use in HappyFox and our team likes the app, the reports, the smart rules, and the tags.

PlannedParenthood

Kavin Stopforth

Facilities Administrator, PlannedParenthood

Knowledge Base is what persuaded us to purchase HappyFox

Pinewood Private School

Bill Bates

Director of Technology,
Pinewood Private School

HappyFox has provided our business with the ability to truly measure multiple performance metrics with simplicity

Joseph Feola

Vice President
Support Operations

Leveraging HappyFox's comprehensive features, we successfully enhanced hospital operations and patient experience.

Medipulse Hospitals

Medipulse

Hospital & Healthcare

If you need a ticketing system for customer support and collaborative email, HappyFox is the best there is!

Michael Ihns

President, Improved Racing

HappyFox's intelligent ticket prioritization ensures that urgent issues are addressed promptly, improving our overall response time.

Tiffany Erdall

System Admin, Minnetronix

Over the past five years, HappyFox has steered us through over 100K+ design requests. Without it, we would have been utterly lost; with it, we’ve achieved the unimaginable!

Shawna Kelley

Director, Design Services
Renoworks

HappyFox has not just been a tool; it's been a game-changer for Sonny's BBQ. The efficiency and clarity it brought to our IT support and business intelligence processes have allowed us to significantly reduce ticket volumes while improving our operational insights.

Joshua Gravely

Information Technology Manager,
Sonny's BBQ

HappyFox's s intuitive interface and ease of use meant we were operational within hours, not days. The simplicity and efficiency of HappyFox allowed us to transform our service desk operations.

John Stergakis

CIO, SLAM

We could craft our experiences around each of our departments so that the platform worked for them. Our ability to grow and change within our pricing tier was also something that was better than most of the other platforms out there.

William Hammond

Systems Analyst
North Country Healthcare

The ease of use as well as the ability to customize it which helped make it less of a burden on our Tech Department.

Mike Barry

Senior Network Technician
Webster Central School District

We chose HappyFox for its clean, user-friendly interface, easy queue configuration, comprehensive task automation, and solid security framework.

Chris Eggleston

Director of IT
Academy District 20

Best-in-class enterprise customer
service software suite

See why 10,000+ companies have chosen HappyFox