helpdesk

Switch your layout in a jiffy

Easily switch between different ticket views - card view, compact view, and kanban view.

kanban views

Know your team’s workload

Get an overview of all the tickets assigned to your agents in one-go. Improve productivity by optimizing and tweaking ticket distribution.

kanban assignee

Identify bottlenecks in your process

Track your tickets across various statuses to understand what’s stopping them from being resolved.

kanban status

Find out what’s critical

Pivot on ticket priority and due-date to get a bird’s eye view of tickets that need immediate attention.

kanban due date priority

Track only relevant tickets

Use the Kanban view in combination with HappyFox ticket queues and filters to only look at relevant tickets.

kanban filter queues
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