HappyFox CRM Terms of Service

These HappyFox CRM Terms of Service (these "Terms of Service") define the terms by which subscribers may use the HappyFox customer relationship management ("CRM") Software Services (defined below) and are an agreement between you ("you," "your," and "Subscriber") and HappyFox, Inc. (the "Company"), who may each individually be referred to as a "Party" or collectively, as the "Parties." By subscribing to, using, downloading, installing, or otherwise accessing the Software Services, you expressly acknowledge that you have read, accept, and agree to be bound by these Terms of Service, as well as any applicable laws hereunder. You should not enter into a subscription to use the Software Services, if you do not agree to these Terms of Service. Your use of the Software Services is also subject to Company's Privacy Policy for the CRM Software Services and the data processing addendum ("DPA") for the CRM Software Services, and in the event that any portion of the Privacy Policy is meant to apply only to the processing of consumers' information through the publicly available HappyFox website, and not the CRM Software Services, that portion of the Privacy Policy shall not apply to these Terms of Service. If you are subscribing to or using the Software Services on behalf of an organization, you are agreeing to these Terms of Service for that organization and promising that you have the authority to bind that organization and its agents (the "Organization") to these Terms of Service. In that case, "you," "your," and "Subscriber" will also refer to the Organization, wherever possible. For the sake of clarity, these Terms of Service and the Privacy Policy and DPA related to the processing of Data hereunder shall only apply to Subscriber's access to and use of the Software Services for CRM. Subscriber's access to and use of other of Company's software or services shall be governed by the respective terms and conditions related thereto.

Company reserves the right to (1) amend these Terms of Service at any time by posting an amended version here, (2) amend the DPA and the Privacy Policy, if applicable, by posting an amended version here and here, and (3) amend the fees set forth in an Order Form, and in each case, any such amendment will be effective (a) as of the date it is published, if such amendment does not substantially change the fees or any other substantive condition related to Data (defined below); or (b) following thirty (30) days' prior notice (the "Amendment Notice") to Subscriber to its email address that Company has on file (the "Notice Period"), which email will state the valid reason(s) for amendment, if such amendment substantially changes the fees or any other substantive condition related to Data (each amendment described in this clause (b), a "Substantial Amendment"). By continuing to use the Software Services following the posting of an amended version of these Terms of Service or the DPA (or the Privacy Policy, if applicable), Subscriber agrees to be bound by any such amendment, except, with respect to a Substantial Amendment only, if Subscriber provides a timely Objection Notice, in which case the provisions of the following paragraph shall apply.

During the Notice Period for a Substantial Amendment, Subscriber may object to the Substantial Amendment by giving written notice to HappyFox ("Objection Notice") at the email address set forth in the Amendment Notice. If requested by Subscriber, the Parties shall work together in good faith to mitigate Subscriber's concerns. If Subscriber does not wish to have its concerns mitigated, Subscriber shall have the right to terminate these Terms of Service as set forth in Section 6b below, without charge, except for the obligation to pay any fees for the Software Services incurred by Subscriber prior to the effective date of termination.

Certain interactions within the Software Services are conducted in whole or in part by automated systems. Where the Software Services deploy an automated system to communicate with you, Company will disclose that you are communicating with an automated system at or before the point of that communication. Outputs, recommendations, and content generated by automated systems are provided for informational and convenience purposes only and may contain inaccuracies, inconsistencies, or incompatibilities, and YOU ASSUME ALL RISK ASSOCIATED WITH YOUR USE OF OR RELIANCE ON SUCH OUTPUTS, RECOMMENDATIONS, AND CONTENT.

1. SUBSCRIPTION

For the Trial Period, Initial Term, or any Renewal Term as defined in Section 6 below, Company grants to Subscriber the non-exclusive, non-transferable right to permit Authorized Users as listed in the applicable online order form ("Order Form") and End Users (if applicable) to access, use, display, and run the Software Services in accordance with these Terms of Service. For the purpose of this Section, "Authorized User" shall be defined as any individual authorized by Subscriber to register a staff account identified through a unique login as a CRM staff member and/or administrator. "End User" shall be defined as any individual who seeks to interact with Subscriber or an Authorized User through the Software Services. "Software Services" shall be defined as the Software Platform and any related services further described in Section 3 below, which are made available by Company to Subscriber. "Software Platform" shall be defined as the then-current version of the software solution developed and hosted by Company for use by Subscriber, along with any updates, upgrades, modifications, or improvements made available thereto

1. Adding Authorized Users. For those Software Services for which the Order Form sets forth an Authorized User limit, in the event that Subscriber seeks to add additional Authorized Users beyond the number of Authorized Users listed in the applicable Order Form during the Initial Term or Renewal Term, the additional Authorized Users required may be purchased for an additional subscription fee, which shall be prorated by the number of days remaining in the Initial Term or Renewal Term, as applicable. Subscriber shall have the right to assign and reassign Authorized Users in its sole and absolute discretion.
2. Decreasing Authorized Users. Subscriber may not decrease the designated number of Authorized Users until the expiration of the Initial Term or Renewal Term, as applicable. In the event Subscriber seeks to decrease the designated number of Authorized Users upon renewal, Subscriber shall provide to Company a written notice of its request at [email protected] at least thirty (30) days prior to the commencement of the next Renewal Term.
3. Usage Limits. For certain Software Services, the Order Form may set forth usage limitations other than a maximum number of Authorized Users, which may include factors including, but not limited to, data size, usage volume, and revenue (any of the forgoing, "Usage Limits"). In the event Subscriber seeks to increase the Usage Limits set forth in an Order Form during the Initial Term or Renewal Term, Subscriber will be billed for the increased Usage Limit, the fee for which shall be prorated by the number of days remaining in the Initial Term or Renewal Term, as applicable.
4. Decreasing Usage Limits. Subscriber may not decrease Usage Limits until the expiration of the current Initial Term or Renewal Term, as applicable. In the event Subscriber seeks to decrease Usage Limits upon renewal, Subscriber shall provide to Company a written notice of its request at [email protected] at least thirty (30) days prior to the commencement of the next Renewal Term.

2. INTELLECTUAL PROPERTY

1. Ownership of the Software Services. Subscriber acknowledges and agrees that no title to the intellectual property in the Software Services is transferred to Subscriber under this Agreement. Subscriber further acknowledges that all right, interest, title and full ownership rights in and to the Software Services and all intellectual property rights therein and thereto will remain the exclusive property of Company and its licensors. Subscriber agrees not to remove any trademark, copyright, or other proprietary notices on any intellectual property that Company delivers.
2. Restrictions. Subscriber shall not share, distribute, resell, rent, lease, sublicense, transfer, or create derivative works of the Software Services, and Subscriber shall not otherwise permit any unauthorized third party to access, use, or display the Software Services. The Software Services contain Company's trade secrets, and in order to protect those trade secrets, Subscriber agrees not to take any action to reverse engineer, compile, translate, disassemble, copy, or create derivative works of the, Software Services, in whole or in part, nor to permit any third party to do so. Any use of the Software Services by Subscriber that exceeds the scope of the subscription shall constitute a material breach of these Terms of Service.
3. Ownership of Logos and Trademarks. Subscriber acknowledges and agrees that Company owns all right, title, and interest (including all intellectual property rights) in and to the logos and trademarks used by Company in conjunction with the marketing and advertising of the Software Services, and that no right to use any such logos and trademarks is granted herein.
4. Ownership of Content. Subscriber acknowledges and agrees that Company owns all right, title, and interest (including all intellectual property rights) in and to any text, images, and other content that Company incorporates into the Software Services (the "Content"), and any improvements or derivative works made thereto of such Content.
5. Ownership of Data. Subscriber shall retain all right, title, and interest in any data: (i) imported into the Software Platform by Subscriber, Authorized Users, or End Users; or (ii) generated by Subscriber or Authorized Users from the Software Services (collectively, the "Data"). You agree that we may access, store and use the Data that you provide in accordance with the terms of the DPA (and the Privacy Policy, if applicable). You agree that Company has no obligation to store, maintain or provide you a copy of any content or information that you or others provide, except to the extent required by applicable law, as noted in our DPA (or Privacy Policy, if applicable), or to the extent expressly provided in these Terms of Service. Moreover, nothing herein shall be construed as a guarantee of the availability of any content or information that you or others provide.
6. Application License. Company will make available to Subscriber and Authorized Users the Application for download pursuant to these Terms of Service. "Application" shall be defined as a downloadable software application, which when run and operated from a mobile device or computer desktop, will access the Software Services and Software Platform and manage the features associated with the Application. The Company hereby grants Subscriber and its Authorized Users a limited license to download and use the Application during the Term, solely in conjunction with the use of the Software Platform and Software Services, subject to the terms of these Terms of Service.
7. Third-Party Integrations. Some of the Software Services may integrate with select third-party software applications ("SaaS Applications"). To the extent Subscriber (or its Authorized Users) elect to integrate any Software Services with a third-party SaaS Application, Subscriber agrees that such election shall be deemed as authorizing the Company to access Subscriber's applicable SaaS Application account as reasonably necessary to provide the applicable services as part of the offered integration. Subscriber represents and warrants that it has the authority to provide such access to the Company and that doing so will not violate Subscriber's agreement with the third-party SaaS provider. The Company shall not be liable for any increase in Subscriber's third-party SaaS application fees arising from any integration with the Software Services.

3. SOFTWARE SERVICES MADE AVAILABLE TO SUBSCRIBER

1. Core Software Services. During the Trial Period, Subscriber and Authorized Users shall have access to the functionality comprising Company's lowest tier plan, as is further described at happyfox.com/crm. During the Initial Term and any Renewal Term, Subscriber and Authorized Users shall have access to the functionality comprising the plan selected in the Order Form (the "Designated Plan"), as well as any and all improvements, updates, or enhancements released thereafter as they are made available to subscribers. Company's various plan options currently made available to subscribers are further described at happyfox.com/crm. Company reserves the right to restrict the functionality of the Software Services made available to Subscriber, subject to the process for Substantial Amendments set forth above.
2. Hosting and Maintenance Services. As part of the standard subscription made available to Subscriber, Company will host the Software Platform and any Data contained therein at its U.S. data center locations in the United States. Company shall make commercially reasonably efforts to maintain the availability of the Software Platform on a twenty-four (24) hour basis, seven (7) days a week, excluding: (i) planned downtime for upgrades and maintenance (of which Company will use commercially reasonable efforts to provide advance notice)("Scheduled Downtime"); and (ii) any unavailability caused by circumstances beyond Company's reasonable control, including for example, an act of God, act of government, flood, fire, earthquake, civil unrest, act of terror, strike or other labor problem (other than one involving Company employees), Internet service provider failure or delay, or acts undertaken by third parties, including without limitation, a denial of service attack.
3. Attachment Storage Services. Company will make available to Subscriber attachment storage services in accordance with the data storage limit applicable to Subscriber's Designated Plan as set forth at happyfox.com/crm. In the event that Subscriber exceeds the attachment storage limit applicable to the Designated Plan at any time, then Company shall have the right upon thirty (30) days' prior notice to suspend the performance of all Software Services unless Subscriber either: (i) reduces the attachments stored under the applicable limit; or alternatively, (ii) amends and upgrades the subscription to the plan appropriate to Subscriber's actual attachment storage use. The privacy of all Data shall be protected by Company in accordance with the Privacy Policy then in-effect, which is posted at happyfox.com/crm/privacy-policy/ and incorporated by reference and the DPA then in-effect, which is posted at happyfox.com/crm/data-processing-addendum/ and incorporated by reference.
4. Technical Support Services. Company makes available to Subscriber technical support services via e-mail on a twenty-four (24) hour, seven (7) days a week basis. In addition, Company makes available to Subscriber live chat technical support services and phone-based technical support services in accordance with the schedule applicable to Subscriber's Designated Plan as set forth at happyfox.com/crm, as well as application program interface ("API") support in accordance with Subscriber's Designated Plan as set forth at happyfox.com/crm. All technical support hour availability is based on the Pacific Time Zone.
5. Routine Back-Up and Disaster Recovery Services. Company maintains regular daily off-site, encrypted backups of Data for a duration of thirty (30) days. In addition to its routine backups, Company provides disaster recovery backup services for Data in accordance with its business continuity plan currently in effect. Company shall make commercially reasonable efforts to maintain and test the consistency of these backups; notwithstanding the foregoing, however, Subscriber acknowledges and agrees that Company shall have no responsibility for the failure of any back-up or disaster recovery service.
6. Transitioning Services. During the Initial Term and any Renewal Terms, Company will make available to Subscriber upon request a copy of Subscriber's Data. All such copies of Data will be provided but will not include any attachments.
7. Professional and Training Services. Company makes available to Subscriber both professional services and training services for an additional charge by separate agreements.

4. SUBSCRIBER, AUTHORIZED USER, AND END USER OBLIGATIONS

1. Maintain Security of Login IDs and Passwords. Subscriber, Authorized Users and End Users shall be solely responsible for maintaining the security of all login IDs and passwords and refraining from sharing such information with third parties.
2. Data Restrictions. Subscriber, Authorized Users and End Users shall refrain from importing any of the following into the Software Services: "protected health information" as defined 45 C.F.R. 160.103 ("PHI") or related health data, genetic data, social security numbers, credit card numbers, political opinions, racial or ethnic origin data, religious or philosophical belief data, trade union membership information, sex life data regarding any natural person, sexual orientation data, and any data disclosing criminal records.
3. Consent and Lawfulness of Processing. Subscriber, Authorized Users, and End Users shall refrain from importing into the Software Services any other personally-identifiable information about a natural person ("PII"), except to the extent the applicable Subscriber, Authorized User, or End User has legally-valid consent of the data subject to import such PII to be processed by the Company in accordance with these Terms of Service. Subscriber represents and warrants that permitted PII provided to the Company under its account (including the accounts of its Authorized Users and including through use by its End Users) will be provided in compliance with applicable law and that Subscriber has the legal authority to authorize the Company to process such PII in accordance with these Terms of Service. Without limiting any other indemnification obligations set forth in these Terms of Service, Subscriber agrees to indemnify, defend, and hold harmless the Company (including its affiliates, directors, officers, employees, and other agents) from and against any loss or liability arising out of the breach of this paragraph.
4. Competition Restrictions. Subscriber, Authorized Users and End Users acknowledge and agree that direct competitors of Company are expressly prohibited from accessing the Software Services, except with Company's prior written consent. Such prohibition includes but is not limited to access for monitoring performance, availability, functionality, or benchmarking for competitive purposes.
5. Acceptable Use. Subscriber, Authorized Users and End Users shall be solely responsible for fully complying with the following terms and conditions:
   1. No Illegal, Harmful, or Offensive Use or Content. Subscriber, Authorized Users and End Users shall refrain from encouraging, promoting, facilitating or instructing others to use the Software Services for any illegal, harmful, fraudulent, infringing or offensive use, or to transmit, store, display, distribute or otherwise make available content that is illegal, harmful, fraudulent, infringing or offensive. Prohibited activities or content include:
      1. Illegal, Harmful or Fraudulent Activities. Any activities that are illegal, that violate the rights of others, or that may be harmful to others or to Company's operations or reputation, including disseminating, promoting or facilitating child pornography; offering or disseminating fraudulent goods, services, schemes, or promotions; make-money-fast schemes, Ponzi and pyramid schemes; phishing; or pharming.
      2. Infringing Content. Content that infringes or misappropriates the intellectual property or proprietary rights of others.
      3. Offensive Content. Content that is defamatory, obscene, abusive, invasive of privacy, or otherwise objectionable, including content that constitutes child pornography, relates to bestiality, or depicts non-consensual sex acts.
      4. Harmful Content. Content or other computer technology that may damage, interfere with, surreptitiously intercept, or expropriate any system, program, or data, including viruses, Trojan horses, worms, time bombs, or cancelbots.
   2. No Security Violations. Subscriber, Authorized Users and End Users shall refrain from using the Software Services to violate the security or integrity of any third-party network, computer or communications system, software application, or network or computing device (each, a "System"). Prohibited activities include:
      1. Unauthorized Access. Accessing or using the System without permission, including attempting to probe, scan, or test the vulnerability of the System or to breach any security or authentication measures used by the System.
      2. No Email or Other Message Abuse. Distributing, publishing, sending, or facilitating the sending of unsolicited mass email or other messages, promotions, advertising, or solicitations (like "spam"), including commercial advertising and informational announcements. For the avoidance of doubt, this specifically includes refraining from altering or obscuring mail headers or assuming a sender's identity without the sender's explicit permission. Neither Subscriber nor Authorized Users and End Users will collect replies to messages sent from another internet service provider if those messages violate this policy or the acceptable use policy of the applicable provider.
      3. No Processing Data on Behalf of a Third Party. Using the Software Services to process data on behalf of any third party without express authorization of such third party or otherwise using the Software Services to process data without all necessary authority to do so.
      4. No Using the Software Services to Discover the Source Code. Using the Software Services to attempt to decipher, decompile, reverse engineer, or otherwise discover the source code of the software comprising the Software Platform and Software Services.
      5. No Using the Software Services to Store or Transmit Protected Health Information. Using the Software Services to store or transmit PHI.
   3. No Use of Automated Systems. Subscriber, Authorized Users and End Users shall refrain from using or launching any automated system that accesses the Software Services in a manner that sends more request messages to the server in a given period of time than a human can reasonably produce in the same period by using a conventional online web browser.
   4. Use of API. Subscriber, Authorized Users and End Users shall adhere to any and all restrictions and policies relating to the API as communicated by Company in writing.
   5. Monitoring and Enforcement. Company reserves the right, but does not assume the obligation, to investigate any violation of or misuse of the Software Services. In particular, Company agrees to:
      1. Investigate violations of these Terms of Service or misuse of the Services.
      2. Remove, disable access to, or modify any Data that violates these Terms of Service or any other agreement that Company has with Subscriber or any Authorized User or End User for use of the Software Services.
   6. Reporting. Company shall have the right to report any activity that Company suspects violates any law or regulation to appropriate law enforcement officials, regulators, or other appropriate third parties. Company's reporting may include disclosing appropriate Subscriber information. Company also may cooperate with appropriate law enforcement agencies, regulators, or other appropriate third parties to help with the investigation and prosecution of illegal conduct by providing network and systems information related to Subscriber's use of the Software Services.
   7. Compliance with Laws. Without limiting the foregoing, Subscriber and its Authorized Users and End Users shall comply with all applicable laws in their access to and use of the Software Services.

If Subscriber or Authorized Users or End Users become aware of any violation of these Terms of Service, such party will immediately notify Company and provide Company with assistance, as requested, to stop or remedy the violation.

5. FEES AND PAYMENTS

1. Software Service Subscription Fees. During the Initial Term and any Renewal Term(s), Subscriber shall pay to Company the Software Service subscription fees as set forth in each Order Form. If at any time during the Initial Term or a Renewal Term, Subscriber adds new Authorized Users (if applicable to Subscriber's plan) or upgrades to a new plan, then Subscriber will pay a pro-rated fee for the additional subscription fees incurred for the remainder of the Initial Term or Renewal Term, as applicable. All payments shall be non-refundable.
2. Payments. Payment for all Software Service subscription fees shall be due and payable in advance, at the periodicity set forth in the Order Form. Failure to pay any fee when due and payable shall constitute a material breach of these Terms of Service. All payments shall be made in US Dollars and may be made via credit card online or by separate payment via invoice. If Subscriber submits payment details for a credit card, Subscriber hereby authorizes Company to automatically charge the credit card, including any applicable taxes, to settle any outstanding invoices. Unless otherwise stated, listed fees for the Services are exclusive of taxes. Subscriber shall be solely responsible for any taxes imposed on the Services (including, without limitation, state or other sales taxes), other than taxes assessed against the Company measured by its net income. Any taxes incurred by Company shall be reflected on the invoice and billed directly to Subscriber.
3. Past Due Payments. On all amounts outstanding and payable to Company, interest shall accrue from the date such amounts are due and payable at the rate of One and One-Half Percent (1.5%) per month or the maximum amount allowable by applicable law, whichever is less. Subscriber's payment of interest on overdue amounts shall not cure or waive any default pursuant to this Agreement. Company shall further have the right on fifteen (15) days prior written notice to suspend the performance of all services if any payment due and payable goes unpaid. Following any suspension, Subscriber shall have thirty (30) days to restart the subscription upon the payment of the past due payment. Company also reserves the right to submit any balance to collections which goes unpaid for ninety (90) days following the invoice date, in which case Subscriber will be responsible for all costs of collection and attorney's fees.

6. TERM AND TERMINATION

1. Term. If applicable, the trial subscription commences on the date Subscriber signs up for a trial subscription and expires fourteen (14) days thereafter ("Trial Period"). Upon submission of an Order Form, the subscription shall commence on the effective date designated therein and shall remain in effect during the subscription period indicated on the Order Form (the "Initial Term"). For those products that have an annual and monthly subscription period option, Subscriber and Company shall negotiate in good faith to designate a monthly subscription period or an annual subscription period in the applicable Order Form. Upon expiration of the Initial Term, unless indicated otherwise in the applicable Order Form, the subscription will automatically renew for successive subscription periods (each such renewal period, a "Renewal Term," and together with the Initial Term, the "Term"), unless either Company or Subscriber provides prior written notice of its desire that the applicable Order Form should not renew, at least thirty (30) days prior to the commencement of the next Renewal Term.
2. Termination at Will. Subscriber shall have the right to terminate at will during the Initial Term or any Renewal Term for any reason at the sole and absolute discretion of Subscriber upon thirty (30) days' prior written notice to Company; provided that Subscriber shall not be entitled to a refund of any prepaid fees for the remainder of the then-current Initial Term or Renewal Term nor shall termination pursuant to this Section relieve Subscriber of the obligation to pay fees that were otherwise due for the remainder of the then-current Initial Term or Renewal Term. Subscriber shall have the right to terminate without notice during the Trial Period for any reason at the sole and absolute discretion of Subscriber.
3. Termination for Breach of Acceptable Use Policy Requirement. Company shall have the right to immediately terminate the subscription upon notice to Subscriber during the Trial Period, Initial Term, or Renewal Term, upon any Subscriber, Authorized User, or End-User breach of Section 4(e).
4. Termination for Other Material Breach. Either Company or Subscriber may terminate the Initial Term or any Renewal Term for material breach in the event that the other Party materially breaches any term or condition of these Terms of Service or the applicable Order Form and fails to cure such breach within thirty (30) days' prior written notice to the breaching Party of the breach and its intent to terminate and the breaching Party's failure to cure during the thirty (30) day period.
5. Suspension of Services; Survival Clauses. Upon any expiration or termination of the Term, Company shall have the right to immediately and permanently suspend the performance of all Software Services. The following terms and conditions shall survive any expiration or termination of the Term: Sections 2 (a-e), 5 (a-c), 6 (e, g), 7, and 9-10.
6. Force Majeure. The failure of either Party to perform any obligation by reason of "acts of God," acts of governments, terrorism, riots, wars, accidents, or deficiencies in materials or transportation, or other causes of any nature beyond its reasonable control shall not be deemed to be a breach of these Terms of Service, provided that the nonperforming or delayed Party provides to the other Party written notice of the existence and nature of such reason for the nonperformance and delay, and resumes performance immediately upon the elimination of the relevant force majeure. In the event that the force majeure event continues for more than thirty (30) days, then the non-delayed Party may terminate all affected Order Forms.
7. Data Expungement Following Expiration or Termination. Upon expiration or termination of the Term, the Company shall have no further obligation to store or maintain any of the Data and the Company shall be entitled to delete any and all Data effective immediately. Notwithstanding the foregoing, the Company may, in its discretion, but subject to applicable law (including any applicable data privacy and security laws) and the Company's Privacy Policy and DPA, continue to store and maintain any Data after expiration or termination of Subscriber's subscription to the Software Services; provided, however, that Subscriber shall, upon request, be entitled to have any and all Data deleted at an earlier date and receive confirmation thereof.

7. CONFIDENTIAL INFORMATION

During the Trial Period, Initial Term, or Renewal Term, and for a period of five (5) years thereafter, Company and Subscriber may each disclose certain Confidential Information to the other Party. Company and Subscriber shall each refrain from using or exploiting any and all Confidential Information of the other Party for any purposes or activities other than those specifically authorized in these Terms of Service. Company and Subscriber each represent and warrant that they will each hold Confidential Information in confidence and protect Confidential Information to the same extent and by the same means they each use to protect the confidentiality of their own proprietary or confidential information that they do not wish to disclose. Neither Company nor Subscriber shall disclose or facilitate disclosure of Confidential Information of the other Party to anyone except its employees, independent contractors, vendors, or affiliates who have a "need to know such information" for the purposes of assisting the Company or Subscriber, as applicable, in performing its obligations and exercising its rights under these Terms of Service. Company and Subscriber shall each ensure that the employees, independent contractors, vendors, or affiliates to whom the Confidential Information is disclosed comply with their obligations under this Section 7 with respect to the Confidential Information. Following the expiration or termination of the Term, all Confidential Information made available hereunder, including copies thereof, shall be returned to the disclosing Party or shall be certified as destroyed at the request of the disclosing Party; provided, however, that the receiving Party may retain a reasonable number of copies of each item of Confidential Information to comply with applicable law or in accordance with industry-standard archival / disaster recovery / backup processes and procedures for electronic records, provided further that the receiving Party shall continue to protect such copies of Confidential Information so retained pursuant to this Section 7 until either returned to the disclosing Party or destroyed.

For the purposes of this Section, "Confidential Information" shall be defined as all of the proprietary, non-public information of either Party disclosed pursuant to or in furtherance of this Agreement, including but not limited to all Technical Information. Notwithstanding the foregoing, "Confidential Information" shall not include any information, that the receiving Party can demonstrate through its records: (i) was in its knowledge or possession prior to disclosure by the disclosing Party; (ii) was in the public domain at the time of disclosure or subsequently entered the public domain through no fault of receiving Party; (iii) was disclosed to receiving Party by a third party with the right to make such a disclosure; or (iv) was independently developed by receiving Party without reference to Confidential Information. "Technical Information" shall be defined as all proprietary or non-public information, know-how, trade secrets, data, materials, inventions, source code, or discoveries owned by Company that are necessary or useful to the Software Services.

8. WARRANTY DISCLAIMER

THE SOFTWARE SERVICES ARE PROVIDED ON AN "AS IS" BASIS. USE AND RELIANCE ON THE SOFTWARE SERVICES ARE AT SUBSCRIBER'S OWN RISK. COMPANY EXPRESSLY DISCLAIMS ANY WARRANTY THAT USE OF THE SOFTWARE SERVICES WILL BE CONTINUOUS, UNINTERRUPTED, BUG-FREE, ERROR-FREE, VIRUS-FREE, FREE OF DEFECTS, OR FREE OF TECHNICAL PROBLEMS; THAT THE SOFTWARE SERVICES WILL MEET ALL OF SUBSCRIBER'S NEEDS; THAT THE DATA UPLOADED TO THE SOFTWARE PLATFORM WILL BE COMPLETELY SECURE FROM THIRD PARTIES AND WILL NEVER BE SUBJECT TO ANY LOSS; OR THAT ANY PARTICULAR BACKUP MADE BY THE COMPANY WILL BE VIABLE. COMPANY EXPRESSLY DISCLAIMS ALL OTHER WARRANTIES, CONDITIONS, GUARANTEES, OR REPRESENTATIONS WITH RESPECT TO THE SOFTWARE SERVICES, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, MERCHANTABLE OR SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE, NONINFRINGEMENT OF THIRD PARTY RIGHTS, OR ARISING FROM COURSE OF PERFORMANCE, COURSE OF DEALING, OR USAGE OF TRADE. COMPANY DOES NOT WARRANT THAT ALL ERRORS, BUGS, OR DEFECTS CAN OR WILL BE CORRECTED OR THAT THE SOFTWARE SERVICES WILL OPERATE BUG-FREE, ERROR-FREE, CONTINUOUSLY, OR UNINTERRUPTED. SOME JURISDICTIONS DO NOT ALLOW FOR THE DISCLAIMER OF CERTAIN WARRANTIES; THIS SECTION APPLIES ONLY TO THE EXTENT PERMITTED BY APPLICABLE LAW.

9. LIABILITY

1. Consequential Damages. NEITHER COMPANY NOR SUBSCRIBER SHALL IN ANY EVENT BE LIABLE TO EACH OTHER FOR ANY CONSEQUENTIAL, PUNITIVE, EXEMPLARY, SPECIAL, INCIDENTAL, OR INDIRECT DAMAGES OF ANY KIND, INCLUDING WITHOUT LIMITATION, LOSS OF DATA OR PROFITS, LOSS OF BUSINESS OPPORTUNITIES, COSTS OF PROCUREMENT OR REPLACEMENT GOODS AND SERVICES, COVER, OR RELIANCE DAMAGES, ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OF SERVICE OR THE DELIVERY, USE, PERFORMANCE, OR INTERRUPTION OF THE SOFTWARE SERVICES, WHETHER SUCH LIABILITY ARISES FROM ANY CLAIM BASED UPON CONTRACT, WARRANTY, THIRD-PARTY CLAIMS, TORT (INCLUDING NEGLIGENCE) STRICT LIABILITY, OR OTHERWISE, AND WHETHER OR NOT COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH LOSS OR DAMAGE. THE PARTIES AGREE THAT THESE LIMITATIONS WILL SURVIVE AND APPLY EVEN IF ANY LIMITED REMEDY SPECIFIED IN THESE TERMS OF SERVICE IS FOUND TO HAVE FAILED OF ITS ESSENTIAL PURPOSE. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CONSEQUENTIAL DAMAGES; THIS SECTION APPLIES ONLY TO THE EXTENT PERMITTED BY APPLICABLE LAW.
2. Limitation of Liability. Except for indemnification by Subscriber, each Party's cumulative liability to the other Party from all claims and under all theories of liability shall be limited to the total amount of all subscription fees paid by Subscriber to Company in the twelve (12) month period immediately preceding the most recent event from which arose the claims. This limitation shall apply notwithstanding the failure of the essential purpose of any remedy thereunder.
3. Indemnification. Subscriber shall indemnify, defend, and hold Company and its affiliates and their vendors, officers, employees, independent contractors, representatives, and agents harmless for any loss, liability, damage, or expense (including reasonable attorneys' fees) arising from: (A) any acts or omissions by Subscriber or an Authorized User; (B) any misappropriation of trade secrets by Subscriber or an Authorized User; or (C) any infringement by Subscriber or Authorized User of intellectual property in the Software Platform, the logos or trademarks, or the Content.

10. MISCELLANEOUS

1. Entire Understanding. These Terms of Service contain the entire understanding of the Parties with respect to the subject matter contained herein, and shall supersede all prior agreements and understandings, whether written or oral.
2. Governing Law. These Terms of Service shall be governed by and construed in accordance with the laws of the State of Delaware, without regard to conflicts of law principles.
3. Dispute Resolution. All disputes or controversies arising out of or in connection with these Terms of Service, their interpretation, performance, or termination, shall be submitted to binding arbitration in Dallas, Texas under the Commercial Rules of the American Arbitration Association under the Federal Arbitration Act. Any dispute resolution proceeding arising out of or related to these Terms of Service or the Software Services shall be conducted only on an individual basis and not in a class, consolidated or representative action, and Subscriber expressly agrees that class action and representative action procedures shall not be asserted in nor apply to any arbitration pursuant to these terms and conditions. The proceeding shall be conducted in the English language by a single arbitrator, and the costs of the arbitration, including administrative and arbitrators' fees, shall be shared equally by the Parties. Each Party shall bear its own costs and attorneys' and witnesses' fees. The arbitration award shall be final, and each Party shall comply in good faith and submit itself to the jurisdiction of the appropriate courts for the sole purpose of the entry of such arbitrator's award to render effective such arbitration decision. Notwithstanding the foregoing, judgment on the award by the arbitrator may be entered in any court having jurisdiction. If judicial enforcement or review of the arbitrator's decision is sought, the prevailing Party shall be entitled to costs and reasonable attorneys' fees.
4. Severance. If any provision of these Terms of Service is held unenforceable or in conflict with the law of any jurisdiction, the validity of the remaining provisions shall not be affected by such holding. The Parties agree to negotiate and amend in good faith such provision in a manner consistent with the intentions of the Parties as expressed in the Terms of Service if any invalid or unenforceable provision affects the consideration of either Party.
5. Assignment. These Terms of Service shall be binding upon and inure to the benefit of the Parties and their respective successors and assigns. Neither Party may assign any Order Form or these Terms of Service to a third party without the prior written consent of the other Party, except that each Party may transfer all Order Forms and these Terms of Service to a successor in the event of a change of control, reorganization, merger, or an acquisition of all or substantially all of such Party's assets; provided, however, that such transfer may only occur if the assignee in each case agrees to be bound by each of the terms and conditions set forth in the Order Forms and Terms of Service.
6. Notices. All notices provided in connection with the Terms of Service will be in writing and will be delivered by: (i) certified or registered mail, postage prepaid and return receipt requested; or (ii) courier, and, in each case, notices will be deemed effective upon receipt by the authorized representative. In the case of Subscriber, notices will be sent to Subscriber's address listed on the Order Form, and in the case of Company, notices will be sent to Company's address at 550 Reserve Street, Suite 190, Southlake Texas 76092, United States or at such other addresses as the Parties may designate by written notice to each other.
7. Waiver. No waiver by either Party of any breach of these Terms of Service, no matter how long continuing or how often repeated, shall be deemed a waiver of any subsequent breach thereof, nor shall any delay or omission on the part of either Party to exercise any right, power, or privilege hereunder be deemed a waiver of such right, power, or privilege.
8. Conflict. In the event of any conflict between the terms and conditions of this Terms of Service and the terms of any web page incorporated into this Terms of Service, the terms of this Terms of Service shall be controlling.