service desk

Integrate Jamf Pro with Service Desk for Streamlined IT Support.

Jamf Pro is a device management platform that helps IT teams manage and provide support for Apple devices in an organization. IT teams can easily manage the application lifecycle, device and inventory management, access management, and security management. Integrating Jamf Pro and Service Desk will help the Support teams view the requester’s devices and device information all within the ticket.



Benefits:

  • Effective IT Support Process
  • Centralized Platform to view both Support Tickets and Assets
  • Faster Response Times by Reducing Manual Tasks

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Key features of Jamf | PRO integration

  • Automatically sync device and device information from Jamf Pro into Service Desk tickets using the Requester's email address.

    Automatically sync device and device information from Jamf Pro into Service Desk
  • View the devices and their key device information linked to a Requester within a ticket. View the devices and their key device information linked to a Requester within a ticket
  • Quickly navigate to the associated device details in Jamf Pro from within a ticket.

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