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Synchronize Contacts from Azure Active Directory (AD) within HappyFox Service Desk

Azure Active Directory is an enterprise identity service that provides single sign-on, multi-factor authentication, and conditional access that allows organizations to manage user identities and access to applications. Integrating Azure Active Directory with Service Desk will help the Admins sync the requester profile between the applications. Azure AD SSO enables users to access Service Desk seamlessly without the need for multiple logins, enhancing user experience and security.

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  • Simplified User Access
  • Centralized User Management
  • Easily Synchronize Users from Azure Tenants
  • Increased Productivity and Efficiency of IT Teams
  • Improved Security Compliance and Reduce Vulnerabilities

Key Features

  • Frictionless User Access

    With Azure AD SSO, users can access Service Desk using their existing Azure AD credentials. Say goodbye to the hassle of managing multiple passwords and enjoy a simplified login process.

  • Sync Requesters from Azure AD

    Easily synchronize user profiles from Azure AD as requesters in Service Desk.

  • Configure Azure Tenants and User Groups

    Admins can configure the tenants and user groups from which the users should be synced into Service Desk.

  • Map User fields between Azure and Service Desk

    Admins can map Name, Email, Phone numbers, and required Custom fields that need to be synced from Azure AD to Service Desk.

  • Last Sync Status and Sync Log

    Admins can view the sync status and export a log file to see the list of users that have synced and failed, with their respective reasons.

Key features of Azure Active Directory integration

App Integration

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