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PRESS RELEASE


2014

Local Tech Company Bets on the Silicon Coast for Expansion - Oct, 2014

The company is focused on growing their U.S. sales and increasing their exposure with Fortune 500 companies looking for a customer support solution.

CALIFORNIA - OCTOBER, 2014 - HappyFox, Inc. – The fast growing tech start-up company, HappyFox has taken on more space to accommodate the growth of the company and it’s expanding team. HappyFox has plans to hire 10-12 people in the next 6 months with jobs ranging from sales executives to content managers. The company is focused on growing their U.S. sales and increasing their exposure with Fortune 500 companies looking for a customer support solution.

"Our US customer base continues to grow and we saw a need for more space as we continue to add staff and products. We think and act as a team, and our new space reflects our company culture. HappyFox practices what we preach; we want happy customers and happy employees. This move has positioned us to add qualified local job candidates that are eager to be a part of the tech-startup community in Irvine," said Shalin Jain, CEO of HappyFox.

HappyFox is one of many startup companies making Orange County their home. OC is emerging as the next tech market with companies like Oculus VR headquartered in Irvine, which recently sold to Facebook for 2 billion dollars. And according to Angel.co there are over 600 start-ups in the OC area that are bringing in and finding qualified job candidates that also want quality of life.

HappyFox Inc., headquartered in Irvine, California, HappyFox is a multi-channel customer support cloud-based help desk solution. Founded in 2011, HappyFox is known for its intuitive ticketing capabilities and simple user interface. HappyFox competes with Zendesk and Desk.com but caters to both traditional businesses and modern, high-tech corporations of all sizes. HappyFox integrates with over 20 SaaS based applications including Salesforce and Google Apps, supports around 35 languages and is also available on iOS, Android and Windows mobile platforms. For more information visit http://www.happyfox.com or ping us on facebook.com/happyfoxapp or twitter.com/happyfoxapp.

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HappyFox Inc. has released an Android version of HelpStack. - Sep, 2014

Open Source Mobile In-App Customer Support Solution for Android

CALIFORNIA(PRWEB) - SEPTEMBER, 2014 - HappyFox, Inc. – When we launched HelpStack iOS version, in June of 2014, we wanted to address the painpoints in providing hassle-free customer support to mobile users. With a sizeable number of iOS developers already benefitting from HelpStack SDK it was imperative for us to release the kit for Android developer community as well.” said Shalin Jain, CEO of HappyFox Inc. He adds, “Android being a mass market with more than a billion devices already running on it*, support issues can be rampant and diverse. Thus Android developers need a streamlined tool to manage customer issues at an affordable cost.

Since HelpStack is an open-source customer support platform, developers can now provide their users the self-help needed to correct and resolve issues quickly and easily. It allows end-users to report issues from within the app and have relevant tickets created for each one. Conversations are done in real-time so users never have to leave the app and help is always available. HelpStack also offers additional features to add screenshots and device information to customer requests, which help diagnose and fix issues faster.

Android developers can easily ship their apps with Knowledge Base articles to enable self-help to their end-users. In addition, HelpStack is completely customizable and can be integrated with HappyFox, Zendesk and Desk.com. HelpStack requires very minimal coding and provides a simple way of adding a great in-app mobile customer support for iOS or Android apps.

HappyFox Inc., headquartered in Irvine, California, develops a multi-channel customer support help desk solution. HappyFox competes with Zendesk and Desk.com. Known for its solid ticketing capabilities and simple user interface, HappyFox caters to the help desk needs of both traditional businesses and modern, high-tech corporations of all sizes. HappyFox integrates with over 20 SaaS based applications including Salesforce and Google Apps, supports around 35 languages and is also available on iOS, Android and Windows mobile platforms. For more information visit http://www.happyfox.com or ping us on facebook.com/happyfoxapp or twitter.com/happyfoxapp.

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Launch of “Mobile Helpdesk” HelpStack for iOS Developers - May, 2014

Open-Source Solution Provides Easy Mobile App Customer Support for Developers

CALIFORNIA - MAY, 2014 - HappyFox, Inc. – a leader in help desk and customer support software – is proud to announce the launch of their new open-source mobile helpdesk software development kit - HelpStack. HelpStack is ideal for any iOS developer who wants to provide extremely easy to use support interface for their customers to reach out when they have any problems or want to leave feedback.

“Mobile app ecosystem is becoming more complex, as end users expect instant-in app customer support while app developers – who offer products for free – cannot afford to own help desk applications that could enable such user engagement,” Shalin Jain, CEO of Happy Fox Inc., said. “HelpStack is a step towards bridging this market gap that would benefit both developers and end users.”

According to recent data, around 90% of iOS applications were released as free apps over the past year, most developed by small teams who might not be using a full-blown help desk. HelpStack is their answer for in-app customers support solution that is extensible, scalable, cost-effective and – most importantly – open to all.

“What makes HelpStack stand out is that it is open-source,” Jain said. “It allows developers to build custom features around their unique business needs. No app is complete without good support, and our vision is to see that every app has access to the easiest ways to offer support. Our goal is to help apps penetrate and stay on devices longer. We want to make support accessible and keep the cost of implementation low. We envision one-third of app developers using this on the next update of their app.”

The open-source features open up HelpStack to everyone (not just paid applications), perfect for the diverse and ever-changing mobile application world. With it, the developer community can collaborate to enhance its capabilities, and there is no restriction on the number of end-users or agents. HelpStack also connects with all your favorite helpdesk solutions, including HappyFox, Zendesk and Desk.com.

With HelpStack, users can report relevant issues from inside the application, attach a screenshot of the problem and communicate directly with the developers to provide valuable mobile app feedback. Additionally, the totally-customizable HelpStack can embed help articles for users to search through and also allows for quick diagnoses of any application crash.

With the introduction of HelpStack, HappyFox is proud to offer a decisive and flexible support solution for mobile customers. Interested in the product? HelpStack is available for download at helpstack.io.

HappyFox Inc., headquartered in Irvine, California, develops a multi-channel customer support help desk solution. HappyFox competes with Zendesk and Desk.com. Known for its solid ticketing capabilities and simple user interface, HappyFox caters to the help desk needs of both traditional businesses and modern, high-tech corporations of all sizes. HappyFox integrates with over 20 SaaS based applications including Salesforce and Google Apps, supports around 35 languages and is also available on iOS, Android and Windows mobile platforms. For more information visit http://www.happyfox.com or ping us on facebook.com/happyfoxapp or twitter.com/happyfoxapp.

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2013

HappyFox sets base in California - April, 2013

HappyFox establishes base in California to continue helping companies deliver top class customer service

CALIFORNIA - APRIL, 2013 - Three years into cementing their name as a practical and simple help desk, HappyFox has decided to establish their base in Irvine, California to carry forward their customer service journey.

Companies today have started providing more emphasis on customer service as it has become one of the key factors for a good business. American Express Global Customer Service Study states that over 70% of Americans are willing to spend a good 13% more with companies that they believe provide good customer service.

Exceptional customer support does a lot more than just solve customer issues. It helps establish a brand image, contribute to customer retention, upsell products and turn regular customers into brand advocates. Considering the fact that customer service interactions are one of the only methods of forging strong customer relationships, companies have begun to spend millions of dollars into their customer service initiatives.

HappyFox Inc. has seen tremendous growth in their US customer base with companies of various sizes swearing by HappyFox for their customer service needs. Pulkit Sankhla, Head of Sales, says ‘Over 50% of our customers are from the US. Our move to the US is a well strategized one and the benefits are twofold. This allows to provide more focus on support for US customers while also opening up avenues to capitalize on the business opportunities in the US market.’

Greenfield Online’s survey reports that companies in the US lose an estimated $83 billion each due to defections and abandoned purchases as a direct result of a poor customer experience. “Having grown leaps and bounds as a help desk product, we have made it highly feature rich and scalable. This gives us the platform to expand aggressively in the US and establish it as our global base for providing practical customer service solutions to enterprises”, says Shalin Jain, CEO of HappyFox.

HappyFox is a help desk software that reduces chaos and clutter and lets you organize your support process with a strong ticketing system, knowledge base and community forums. HappyFox allows incoming requests via mail, voice and live-chat and categorizes them as actionable tickets in the support system.

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With HappyFox, Support your customers in more than 35 languages - February, 2013

Results highlight the impact of multilingual support and the positive effect on customer service

FEBRUARY, 2013 - HappyFox help desk, based out of Irvine, California, talks about why they introduced over 35 unique languages in which their help desk can function and also the impact of the same on their customer base.

Businesses are slowly understanding the need to become global as it helps divide operations, bring in resource and market diversification and more importantly help gather that international edge against the rest of the competition. This international expansion is all the more critical for help desks as they enable companies to provide support service to their customers around the globe.

“When expanding HappyFox to other geographies, one of the key challenges faced was to provide the same quality of support to people from all geographies no matter what language they speak in.” says Shalin Jain, CEO of HappyFox Inc. “I wanted to give myself and all the other companies in the world the ability to effortlessly scale to regions across the world, eliminating the hassles of tackling multiple languages.”

Companies for a long time have been struggling to cope with language issues when shifting to geographies that do not speak English. Especially in the case of a help desk, companies have had to find a separate help desk in that region to cater to that specific language while sticking to their native English one too, which not only increases cost but makes it difficult to consolidate customer service.

This new multilingual help desk feature from HappyFox aims to be the perfect solution for eliminate all these issues by being able to consolidate and provide seamless customer service in 35 different languages with ease. HappyFox functions as a completely adaptable help desk where the support staff can change the language of their dashboard to the one of their choice.

HappyFox not only looks to simplify the work of support staff, but also that of the customers looking for support. Customers can now login to change the language of the support center to the one of their choice,

“The greatest advantage of this feature is that it now gives companies the complete freedom to carry out service in any part of the world by toggling between languages with just the flick of a button.”, Shalin proudly explains.

HappyFox already has a host of intuitive features to completely simplify the customer support process for companies around the world and this new addition will only be another feather in their cap.

HappyFox is a help desk software that reduces chaos and clutter and lets you organize your support process with a strong ticketing system, knowledge base and community forums. HappyFox allows incoming requests via mail, voice and live-chat and categorizes them as actionable tickets in the support system.

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2012

HappyFox launches Mobile apps - December, 2012

HappyFox joins the bandwagon of successful web apps that have gone mobile

DECEMBER, 2012 - The fast growing name in the help desk industry, HappyFox has decided to introduce their Android and iOS versions of the app for allowing their customers to provide support on the move and to provide access to all information on their fingertips.

The perception of customer support has evolved over the years where the focus has shifted to reducing first response time across industries, bringing down resolution rates and speeding up the entire support process. In an era where companies are thriving on customer service as their USP, the differentiating factor is now on which companies can provide quicker and easier customer service.

According to Purdue University’s Benchmark portal, average email response is 33 hours, with the top 25% of companies responding in under 2 hours. Customers expect a response in less than 24 hours for them to have brand loyalty. This requires support agents to be always available for speedy support.

With the help of the HappyFox Android and iOS app, support agents can easily browse through tickets, prioritize them and respond accordingly, all with a few swipes off a smartphone screen. “All the core functionalities including the key features like Advanced Search and Canned action are all available on the mobile app. We wanted to give a similar web experience on the smartphone for our customers.” says HappyFox Product Manager Swarna Rethas.

On a casual weekend with family, it is a lot of effort having to boot up the laptop, login to the support portal and reply to a single ticket. With the HappyFox mobile app, support staff can be notified of tickets, along with category and priority, for them to reply immediately right from the mobile app.

Support agents can even insert knowledge base articles or canned replies to make their ticket replies even simpler and faster. HappyFox has constructed the app with a very minimalist user interface, with the primary focus on helping support agents respond easily on the move.

HappyFox has also introduced a next generation mobile app support software called HelpStack for app developers to provide in-app customer support, solve bugs, get valuable feedback and amass positive ratings right from within the app.

What is HappyFox?

HappyFox is a help desk software that reduces chaos and clutter and lets you organize your support process with a strong ticketing system, knowledge base and community forums. HappyFox allows incoming requests via mail, voice and live-chat and categorizes them as actionable tickets in the support system.

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2011

HappyFox is a Gorgeously-Designed Customer Support Web App - August, 2011

The design is awesome. It’s something that differentiates it from other similar services.

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Founder's Story

There is a story behind every product and I have mine to share. A happy one.

Turning to entrepreneurship in the year 2000, I built a successful shareware app and made a fortune for myself. And there was a secret to it. It wasn't the product and it also wasn't the pricing for sure. I had learnt something amazing and got it right - Customer Service.

I interacted with over 5000+ customers within a 2-year period. And by answering support, sales, feature request and those rare refund requests too, I realised I didn't want to delegate any of this, simply because I loved doing it the most. My speedy response and definitive support won me most of the sales and kept all my customers happy. And my win? It made me happy.

HappyFox isn't just another product. It is my experience, as a founder, of spending most of my early years doing customer service. It is backed by over 13 years of doing customer service summed into one great product. It went from being built for internal use, to being an on-premise enterprise help desk and then transforming itself on the cloud to serve businesses of various sizes.

HappyFox, on the cloud, has been serving customers since Aug 2011. We grew over 120% in 2013 and we are predicting a 300% growth in the year 2014. I promise you a great product and amazing support experience backed by an outstanding engineering and product team.

I am happy to have you as part of our story.

Shalin Jain | CEO - HappyFox Inc Shalin Jain
Founder & CEO, HappyFox Inc.
Twitter - Linkedin

Logos Download all Logos 1.6 MB zip

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HappyFox logo black

Logo in Black
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HappyFox symbol white

Symbol in white
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HappyFox symbol black

Symbol in Black
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HappyFox typeface white

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HappyFox typeface black

Typeface in Black
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These logos are trademarks of HappyFox Inc. and are protected under intellectual property laws. Please use them correctly.

Basic Rules

1. The HappyFox logo is precisely proportioned. The size and position relationship between the symbol and logotype must remain intact.
2. The logo’s shape, proportion, colour and orientation must not be altered in any way.
3. Clear space must surround the logo on all sides in such a way that no type, design, or photographic elements encroach on the logo.

When written, HappyFox is a single word with an uppercase H and an uppercase F.
It is always written as HappyFox, never as Happyfox, nor as Happy Fox.

HappyFox Timeline

Still Happyfying

May, 2014

HelpStack project launched

March, 2014

"Fear not! HappyFox is on the scene and ready to help." - Killer Startups

Mar, 2014

HappyFox integrates with Social Media

Jan, 2014

G2Crowd lists HappyFox as High Performer

2014

Mar, 2013

HappyFox iPhone App launched

Jan, 2013

HappyFox supports 35 Languages

Jan, 2013

Times Group honors Shalin Jain, CEO HappyFox

2013

Dec, 2012

Set up base in California

2012

Oct, 2011

"The beautifully designed HappyFox." - Mashable

Aug, 2011

"The design is awesome. Ridiculously easy to use." - TechInAsia

Aug, 2011

HappyFox launched

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