Overview
Help Desk Tour Provide faster and better support for your customers.
Get a Demo See HappyFox Helpdesk in action.
Features
Ticketing System Deliver exceptional customer service with HappyFox.
Knowledge Base Promote self-service; build help and FAQ pages.
Canned Actions Respond faster using templated responses and actions.
Automation Reduce the time spent on repetitive tasks.
Task Management Create and manage all the tasks involved in resolving a ticket.
Asset Management Track hardware and software assets in one place.
Help Desk Reports Monitor, Analyze and Improve your Customer Support.
By Use Case
Help Desk Software Track requests from multiple channels in a single place.
Ticketing System Deliver exceptional customer service with HappyFox.
IT Help Desk Software The best helpdesk software for modern IT teams
Email Management Provide support via email without cluttering your inbox.
Customer Service A customer service management software that promises retention
Shared Inbox Organize, collaborate & measure your high-volume shared inboxes
Multi-Brand Help Desk Provide centralized support for multiple brands
Contact Center Software Omnichannel support for your cloud contact center
Resources
E-books & Guides Resources to reinvent your customer service experience.
Webinars Learn how to make the most of HappyFox products.
Customer Stories Thousands of great companies call HappyFox a great friend.
Videos Checkout our library of educational videos.
Support Center What can we help you with? Talk to our customer support.
Blog Learn tips, stories, and new techniques.
HappyFox had its humble beginnings in August 2011 with its cloud-based Help Desk product. Today, we
are a leading SaaS customer support platform with our help desk, business intelligence, chat, and
workflow automation products used by 12,000+ customers, spanning over 70
countries.
We are an engineering-led, customer-focused company that believes in bringing the happy back into
the support functions of any organization. At HappyFox, you can do meaningful work for yourself and
the companies that invest in our products.
Open positions in India
Explore opportunities to work with the HappyFox team in one of our locations or remotely.
Open positions in the USA
Benefits & Culture
Competitive compensation packages
Rest assured with a competitive salary package and other financial benefits.
Health insurance & generous time-off
Generous paid leave and health insurance for employees and their families.
Fun events & engagement initiatives
We believe in nurturing an interesting and inclusive community for all our employees.
Outcome-oriented approach
Quality of outcomes trumps the number of hours we work. Everyone here has an equal opportunity for growth.
People first, employees next
Our team consists of wholesome people with lives outside of work. We favor autonomy and healthy work-life harmony.
Celebrating diverse perspectives
Diversity gives us a sense of belonging, which leads to a better quality of work. We are constantly aspiring to build a diverse and inclusive environment.
Innovation & Technology
At HappyFox, we harness technologies that transform how companies approach customer support. A career here opens doors for you to work at the forefront of innovative decision-making.
Submit your Application
For any incoming application, our team evaluates skills and experiences relevant to the role. We specifically look for real-world projects that the candidate has worked on.
Interviews and Tests
In this phase of the hiring process, we evaluate the candidate’s interest and technical ability to carry out the role. We take great care to ensure that they fit our work culture.
Decision and Offer
After multiple internal reviews and discussions, we decide on extending an offer. Next, it is only a matter of working with the candidate to finalize the details.
Onboarding and Mentorship
Our onboarding process ensures that we get the new employee up to speed in the most seamless way possible via training sessions and by pairing them with a ‘buddy’.
For any incoming application, our team evaluates skills and experiences relevant to the role. We specifically look for real-world projects that the candidate has worked on.
At HappyFox, more than jobs, we create memorable experiences. Are you interested in an opportunity to engineer how organizations deliver happy customer experiences?
