Plans & Pricing

Basic

$ 69 Per agent/mo

$ $ for $ agents / year

  • Incident management
  • 1 Team and 5 Assignment Groups
  • 50 Assets
  • 5 Agents
  • Product Catalog
  • Knowledge Base
  • Service Desk Automation
  • Marketplace Apps
  • 2FA
  • Mobile App for Agents
  • 24/5 Email Support
  • SSO
  • Service Desk Reports

Team

$ 69 Per agent/mo

$ $ for $ agents / year

  • Everything in Basic, and:
  • Service Request Management
  • Service Catalog
  • 5 Teams and Unlimited Assignment Groups
  • 500 Assets
  • 25 Agents
  • SLA Management
  • Work Schedules
  • Omnichannel Ticket Creation
  • Migration Assistance
  • Email Notifications Customization
  • 500 GB Attachment Store
  • REST API
  • Custom Email Channel

Pro

$ 89 Per agent/mo

$ $ for $ agents / year

  • Everything in Team, and:
  • Problem Management
  • Change Management
  • Release Management
  • Unlimited Teams and Assignment Groups
  • 2,000 Assets
  • No limit on Agents
  • Task Management
  • Team Wise Custom Status
  • Custom Roles and Permissions
  • 15 Service Portals
  • 1 TB Attachment Store
  • Requester Group Custom Fields
  • Password Policy Management
  • IP Based Restriction
  • EU Data Center Hosting
  • Custom SAML
  • Uptime SLA
  • 24/7 Email Support

Enterprise PRO

  • Everything in Pro, and:
  • 5,000 assets
  • 2 TB Attachment Store
  • Email Archival
  • 25 Service Portals
  • Dedicated Success Manager

Number of agents is capped at 5 for Basic and 25 for Team. No limit on agents for Pro and Enterprise PRO plans.

Compare Service Desk Plans

 

Basic $0/mo

Team $49/mo

Pro $89/mo

Enterprise PRO $109/mo

ITSM

Problem Management

Change Management

Release Management

Asset Management

50
500
2,000
5,000

Product Catalog

Additional Assets tooltip-icon $100/month for every 500 assets
$1000/month for unlimited assets

Teams

Teams

1

5

Unlimited

Unlimited

Assignment Groups

5

Unlimited

Unlimited

Unlimited

Team-wise Custom Statuses tooltip-icon For Basic and Team plans, only out-of-the-box statuses can be used

Ticket Management

Mailboxes

1

10

Unlimited

Unlimited

Unlimited Requests

Customizable Priorities

Ticket Tagging

Bulk Editing

Email Notifications Customization

Custom Email

Custom Ticket Queues

Task Management

Custom Roles and Permissions tooltip-icon For Basic and Team plans, only out-of-the-box roles & permissions can be used

Email Archival

Custom Fields

10 tooltip-icon Includes fields for Incident and Requesters
25 tooltip-icon Includes fields for Incident, Service Request and Requesters
200 tooltip-icon Includes fields for Incident, Service Request, Problem, Change, Release, Requesters and Requester group
Unlimited tooltip-icon Includes fields for Incident, Service Request, Problem, Change, Release, Requesters and Requester group

Attachment Store

50 GB

500 GB

1 TB

2 TB

Requester Management tooltip-icon A requester is an end-user who is raising a ticket. It could be reporting an incident or submitting a service request.

Requester Custom Fields

Unlimited Requester Groups tooltip-icon For the Basic plan, a maximum of 5 requester groups is allowed

Requester Group Custom Fields

Service Desk Automation

Smart Rules

Canned Actions (Macros)

SLA Management

Work Schedules tooltip-icon For the Basic plan, 1 Default Work Schedule will be given

Support Center

Knowledge Base tooltip-icon Includes external knowledge articles for self-service and internal knowledge base for agents.

Knowledge Base Drafts

Service Portal Builder

Requestor Portal

Custom Domains #

Requester Group Specific
Knowledge Base #

Service Portals tooltip-icon One or more teams can have their dedicated service portal. Service Portals are consumed by requesters to get assistance through self-service, access knowledge base, refer catalog, submit service requests & more.

1

1

15

25

Reporting

Inflow Report

Distribution Report

Canned Action Report

Performance Report

Export to CSV or Excel #

Reporting History

Last 90 days

Last 1 year

Last 5 years

All Time

Security

SOC 2 Type II Compliance

Role-Based Security

Single Sign-on (Azure, Google)

Session-Based Security

Two Factor Authentication

Data Encryption - Rest and Transit

SSL Certificate Hosting #

Your Own Single Sign-on (JWT) #

Digitally Signed Emails (DKIM)

Single Sign-on through custom SAML

Automatic Data Deletion/Redaction #

Password Policy Management

IP-Based Restriction

Audit Logs Retention

Basic
Basic
Basic
Advanced

Support

Self-Service Portal

Migration Assistance tooltip-icon Paid add-on as part of Professional Services

EU Data Center Hosting (optional)

Uptime SLA

Dedicated Success Manager

Live Chat Support (PST)

5AM-5PM (Mon-Fri)
5AM-5PM (Mon-Fri)

Phone Support (PST)

5AM-5PM (Mon-Fri)
5AM-5PM (Mon-Fri)

Email Support (PST)

24/5
24/5
24/7
24/7

Third Party Integrations

Azure Devops

Class Link

MS Teams #

Okta

OneLogin

Slack #

Add-ons*

HappyFox Assist AI tooltip-icon Free and paid plans available

Inbuilt Integrations

REST API (requests per minute)

100

200

400

Mobile

Service Desk Mobile App for Agents

* Paid Add-ons
# Coming Soon

Frequently Asked Questions

Who are service desk agents? icon

Support agents (service desk staff) who will be actively managing and responding to tickets raised by requesters.

How can I change my plan? icon

For all changes in your plan, please write to [email protected] or contact your Account Executive.

Do you offer a trial? icon

Yes. We encourage you to request a demo to determine if HappyFox Service Desk is the right fit for your organization. Once we identify your needs, we'd be happy to provide access to a trial account where you can configure your proof of concept.

What are the available billing cycles? icon

We offer a monthly, annual, and 2-year savings plan (paid upfront) for agent-based pricing.

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