Using the no-code workflow builder, you can automate mundane tasks in your help desk, so the agents can focus on more important things.
Workflows solution integrates with your help desk to show out-of-the-box actions that can be automated within the help desk. Workflows for Zendesk Support is coming soon.
Assign Tasks for New Hire Tickets
Auto Escalate Tickets Based on the Ticket Context
Auto Decrement Available Support Time for a Contact Group
Auto Update Custom Fields based on triggers from your in house DB or a CRM
Read Incoming Emails and Capture fields
Auto Merge Duplicate Tickets
Auto reply and auto close simple How-to tickets
Auto Create Child Tickets to a Parent Ticket
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