Google Suite of Applications is a centralized authentication service that allows users to access multiple applications and services using a single set of login credentials. We at HappyFox understand the importance of streamlined access and robust security measures for effective service desk management. This integration between Service Desk and Google Apps Single Sign-On (SSO), will enhance user authentication and streamline access management for all the service desk users.
Your agents can effortlessly log in to HappyFox using their Google Apps credentials, eliminating the need for a separate username and password specific to HappyFox. Admins and Agents can login to Service Desk using their Google Apps credentials
Your contacts can access HappyFox using their Google Apps credentials, simplifying the login process for them as well. Requesters can login to Service Desk using their Google Apps credentials.
In the case of new agents, their initial login attempt automatically generates new agent accounts, which can then be approved by a HappyFox administrator for seamless onboarding.