Rescue is a remote support software by LogMeIn that allows IT Support teams to provide fast and secure
remote support to
the employees in an organization. LogMeIn Rescue coupled with Service Desk is a complete solution for the IT
teams to manage customer support requests, initiate remote sessions, collect and track all the support
one place, saving time and resources.
Faster Response and Resolution Times
Allows IT teams to quickly access and resolve support issues remotely, resulting in faster issue
Enhanced Support Experience
Enables a seamless support experience by providing a single platform for submitting and tracking
support requests, remote sessions, a complete repository of all the remote sessions and support
troubleshooting information, etc.
Increased Efficiency and Team Collaboration
Agents can manage support requests in a more efficient manner, enabling them to prioritize and
resolve issues more quickly. Teams can collaborate more effectively, enabling them to resolve
support issues more efficiently and effectively.
Key features of LogMeIn Rescue integration
- Agents can start a Rescue Remote Support session instantly within a Service Desk ticket and share the remote support
session link with the requester via a ticket reply.
- Agents can quickly access the Technician console using the remote session link generated within the ticket.
- Triage and Resolve Support issues directly from Service Desk.
- Service Desk automatically records all the Rescue Remote Session details and Chat transcripts as a Ticket Update.