service desk

Support your employees wherever they are with LogMeIn Rescue integration with HappyFox Service desk

Rescue is a remote support software by LogMeIn that allows IT Support teams to provide fast and secure remote support to the employees in an organization. LogMeIn Rescue coupled with Service Desk is a complete solution for the IT Support teams to manage customer support requests, initiate remote sessions, collect and track all the support information in one place, saving time and resources.




Benefits:

  • Faster Response and Resolution Times
    Allows IT teams to quickly access and resolve support issues remotely, resulting in faster issue resolution times.
  • Enhanced Support Experience
    Enables a seamless support experience by providing a single platform for submitting and tracking support requests, remote sessions, a complete repository of all the remote sessions and support troubleshooting information, etc.
  • Increased Efficiency and Team Collaboration
    Agents can manage support requests in a more efficient manner, enabling them to prioritize and resolve issues more quickly. Teams can collaborate more effectively, enabling them to resolve support issues more efficiently and effectively.

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Key features of LogMeIn Rescue integration

  • Agents can start a Rescue Remote Support session instantly within a Service Desk ticket and share the remote support session link with the requester via a ticket reply.
  • Agents can quickly access the Technician console using the remote session link generated within the ticket. Agents can quickly access the Technician console
  • Triage and Resolve Support issues directly from Service Desk.
  • Service Desk automatically records all the Rescue Remote Session details and Chat transcripts as a Ticket Update. Triage and Resolve Support issues directly from Service Desk

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