Okta is an identity and access management tool that helps organizations manage secure authentication and access
management for applications.
By integrating Okta with Service Desk, IT teams can securely manage the access and authentication of Admins, Agents, and Requesters in Service Desk, protecting against potential security threats and breaches.
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Key features of Service Desk and Okta integration
Admins, Agents, and Requesters can securely log into Service Desk using Okta.
Enforcing secure SSO and disabling traditional logins (username and password) reduces the burden on your IT team in managing user credentials and relieves employees of the hassle of remembering login information.
Service Desk can automatically sync key employee information from Okta and display it in a ticket, based on the requester's email address.