Help Desk A robust ticketing system for customer service, IT and internal help desk needs.
Assist AI Provide IT support directly from Slack and Microsoft Teams
Chatbot Engage and reach your customers 24x7 with ready-to-go chatbots
Workflows Ensure speedy resolution of tickets with end-to-end process automation
Live Chat Chat with your customers instantly on mobile, desktop, and web
Business Intelligence Make data-driven decisions & better serve your customers with reports and analytics
E-books & Guides Resources to reinvent your customer service experience.
Webinars Learn how to make the most of HappyFox products.
Customer Stories Thousands of great companies call HappyFox a great friend.
Videos Checkout our library of educational videos.
Support Center What can we help you with? Talk to our customer support.
Blog Learn tips, stories, and new techniques.
We dug into what employees want — instant, personalized support.
And we set out to deliver just that. An employee support solution like no other.
Built on best-in-industry AI, heuristic ML, and NLP capabilities, we understand your team’s wants and give them just that. Assist AI provides relevant, instant, and actionable support and suggestions that ensure your employees don’t have to exercise patience while asking for IT, HR, or Operations support.
Assist AI is very low maintenance. It learns every day from user questions and feedback and teaches and trains itself to work best for you. The magic behind our powerfully human conversations happens with the help of our world-class machine learning and natural language processing model. Your agents can leave the support to Assist AI, as they focus on more meaningful work.See Assist AI in action
Assist AI internally calibrates knowledge sources to transform long pieces and assimilates it to make the right information available at the right time and place.
Integrate knowledge from every available source
Tag content to make it more usable and searchable tracking
Turn hard-to-digest content into feasible solutions
Extract relevant answers from the public web
No one, especially your employees, has time to sift through all available knowledge on various KBs, ITSM portals, and the public web to get an answer. They do not want to read through endless articles about WiFi setup and regulations or VPN issues when all they want is the WiFi password. Assist AI scans, assimilates, simplifies, and conversationalizes knowledge in preparation for our AI, ML, and NLP models to do the heavy lifting.
Assist AI is powered by a continuously learning AI technology that utilizes heuristic ML and NLP capabilities to instantly and efficiently understand employees, making them feel heard and valued.
The same question can be asked in countless, often ambiguous, ways. We have modeled our AI to break down each unique user request into structured pieces and intelligently extract intent from them. Our purpose-built ML and NLP models consider all possible sources and paths to resolution and also learn from user conversations to become better at determining the exact needs of employees at scale.
Assist AI takes the best route possible to find the right answer to your employee questions and requests
Everyone wants concise, relevant solutions. That’s why Assist AI understands how to answer just as well as it understands the request. We also recognize that the same question doesn’t always warrant the same answer. Our personalization model considers the asker’s intent, location, security permissions, and other user parameters before responding with the best answer or action recommendation, giving your employees a happy experience.
Your team works hard. Give them support that is easy to seek and built to have them work better and smarter, together. Our free plan offer unlimited AI responses and up to 2 standard integrations.
See how a conversational AI-powered support platform can create remarkable employee experiences.