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Slack and Microsoft Teams is where the work happens in most organizations. So why should employees get support elsewhere? Read on to learn more.
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Here’s how Assist AI enables you to bring down your support costs and improve agent productivity and employee engagement.
Assist AI integrates with your internal knowledge base and responds with answers and support articles to common questions.
Assist AI allows employees to convert any support conversation, in Slack or Microsoft Team, into a ticket by adding an emoji 🎫.
Assist AI provides a self-service portal right within Slack or Microsoft Teams for employees to check their open requests.
Save all support conversations on Slack or Microsoft Teams as tickets in your ticketing system. Automatically creating a ticket ensures a complete log for future audits and process compliance.
Assist AI is continuously learning from its employee interactions. A user can provide feedback on the automated response, which feeds into the AI-powered backend for response improvements.
Assist AI enables all employees to get support and allows the support agents to monitor and respond to queries without leaving Slack or Microsoft Teams. With reduced context switching this improves agent productivity and employee experience.
Assist AI is part of the larger family of Customer Support, Workflow Automation, and Business Intelligence products from HappyFox. Though it works wonders alone, it is compelling when combined with HappyFox Help Desk, Workflows, and BI.
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