Why your IT Support Team Needs HappyFox Assist AI?

Why Assist AI?

Handle IT Issues directly
from Slack and Microsoft Teams

Here’s how Assist AI enables you to bring down your support costs and improve agent productivity and employee engagement.

Answers repetitive questions automatically

Assist AI integrates with your internal knowledge base and responds with answers and support articles to common questions.

Create a support ticket instantly

Assist AI allows employees to convert any support conversation, in Slack or Microsoft Team, into a ticket by adding an emoji 🎫.

Allow employees to track their tickets

Assist AI provides a self-service portal right within Slack or Microsoft Teams for employees to check their open requests.

Maintain an audit log for compliance

Save all support conversations on Slack or Microsoft Teams as tickets in your ticketing system. Automatically creating a ticket ensures a complete log for future audits and process compliance.

Continuous learning and improvements

Assist AI is continuously learning from its employee interactions. A user can provide feedback on the automated response, which feeds into the AI-powered backend for response improvements.

Feel at home on Slack & Teams

Assist AI enables all employees to get support and allows the support agents to monitor and respond to queries without leaving Slack or Microsoft Teams. With reduced context switching this improves agent productivity and employee experience.

A Part of the HappyFox Family

Assist AI is part of the larger family of Customer Support, Workflow Automation, and Business Intelligence products from HappyFox. Though it works wonders alone, it is compelling when combined with HappyFox Help Desk, Workflows, and BI.

Automate your IT Support with Assist AI

Get a one-on-one demo from our product experts, tailored to your business needs.

Get a Demo