Azure Active Directory is a cloud-based identity and access management service that allows organizations to manage user identities and access applications. Integrating Azure Active Directory SSO with Service Desk will help the Admins, Agents, and Requesters access Service Desk using their Azure credentials.
Admins, Agents, and Requesters can securely login using their Azure credentials.
Administrators can mandate Azure AD SSO for all staff members as the exclusive method to access the Service Desk.
Disabling traditional logins (username and password) reduces the burden on your IT team in managing user credentials and relieves employees from the hassle of remembering login information.
Azure Active Directory provides access control capabilities that allow the administrators to control who has access to the Service Desk.