Support productivity
Duplicate Ticket Notifier
Drafts private notes with potential duplicate tickets recently raised by a contact and tags the ticket.
- Productivity
- Triage & Detection
Browse agents
Support productivity
Custom Field Triage Agent
Checks new tickets and updates custom fields from ticket context so the right details stay attached.
- Field Update
- Triage & Detection
Support productivity
Missing Context Assistant
Identifies missing information and drafts a suggested reply asking the customer for the details agents need.
- Triage & Detection
- Productivity
Ecommerce & order management
Shopify Return Policy Checker
Analyzes return requests against the return-policy window and confirms whether the request is valid.
- Order Management
- Compliance & Security
Ecommerce & order management
Shopify Delivery Dispute Analyser
Investigates discrepancies between fulfillment status and a customer’s delivery claim.
- Order Management
- Customer Health
Ecommerce & order management
BigCommerce Item Mismatch Checker Agent
Adds context when delivered items do not match the BigCommerce order described in a customer message.
- Order Management
- Triage & Detection
Account management
Churn Risk Detector
Analyzes tickets for dissatisfaction or potential churn and tags them for faster retention work.
- Account Management
- Customer Health
Account management
Expansion Opportunity Detector
Finds and tags conversations from existing customers that may indicate an expansion opportunity.
- Account Management
- Triage & Detection
Account management
License Request Insight
Shows the current plan and seat count when a customer requests more licenses.
- Account Management
- Productivity