Move away from cluttered labels and stars. Simplify support, with HappyFox
Gmail’s inbox tools might be the best for email and that is something HappyFox cannot replace. But if you provide Customer Support via email, then HappyFox is your most optimised option. Gmail’s automation tools and triggers only help with basic email sorting but when it comes to providing support, you need the help of the experts, and setting up HappyFox takes you less than five minutes.
HappyFox customers use these features everyday - Features not in Gmail
| Feature | HappyFox | Gmail |
|---|---|---|
| Automatic Assignment of support tickets to corresponding agents | Available | Not available |
| Setting Flexible Statuses | Available | Email labels |
| Setting Priorities | Available | Email importance markers |
| Robust Workflow management | Available | Not available |
| Scheduling / Setting due dates | Available | Not available |
| Reporting & Analytics | Available | Not available |
| Canned Actions | Available | Not available |
| Merge & Clone Tickets | Available | Not available |
| Knowledge Base | Available | Not available |
| Staff Roles Management | Available | Not available |
| Custom notifications | Available | Not available |
| Agent Collision | Available | Not available |
| Customer Profiles | Available | Not available |
Automatic Assignment of support tickets to corresponding agents
Setting Flexible Statuses
Setting Priorities
Robust Workflow management
Scheduling / Setting due dates
Reporting & Analytics
Canned Actions
Merge & Clone Tickets
Knowledge Base
Staff Roles Management
Custom notifications
Agent Collision
Customer ProfilesHappyFox is the simplest of all the ticketing systems around. I will never use any other system ever!
Jason Armstrong, ORD Capital
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Get a DemoAutomatic Categorization
Stop struggling with multiple colored stars and fifty different labels on Gmail. The HappyFox interface lets you create custom statuses, priorities and categories for your tickets that make indexing and searching extremely simple and quick.
Automatic Assignment
Gmail can and will be always just a mailbox. With HappyFox, you can automate ticket assignment using Smart Rules on a round robin basis so that no ticket stays unassigned. You can also set rules to decide which ticket should be assigned to whom and when.
Scheduling/Setting due dates
Will Gmail remind you when your customer issues are due? HappyFox lets you set due dates for tickets and resolve issues on time, so you never leave a customer waiting unreasonably. Plus, you can use Smart Rules to set notifications in case a ticket is nearing expiry, so you are always on top of your issues.
Staff Management
With HappyFox, create an Admin and manage access rights to decide which agent has access to which category of tickets and also whether an agent can only view tickets or make changes on it.
Workflow Management
Stop reading and replying to mails and start automating. With HappyFox, you can set automation rules to escalate tickets, transfer tickets to other staff, change priority, status or category, and even add tags all at the mere click of a button.
Reporting and Analytics
How many emails do you get in a week? Which customer is reporting the most number of issues? These are questions Gmail can never answer for you, while HappyFox will churn out reports on any parameters you set, why even schedule it to be received in your inbox at the time you want it.
Knowledge Base
Gmail can help you receive tickets, but can it help you eliminate them? Using the comprehensive HappyFox Knowledge Base and Support Center, you can build an FAQ system that your customers can use for self-service, thus never having to reach out to your support team at all for simple and frequent issues. Use Gmail for what it’s best at - reading and sending mails. But for your company’s support to be stellar, you need to migrate to a help desk. All it takes is setting up a forwarding address in Gmail. What are you waiting for? Give yourself the HappyFox experience today.