Reporting and analytics
Unlimited agents plan
Multibrand SSL support
Multiple must-have features are unlocked only at the highest plans
Not very intuitive and has a steep learning curve
Support has always been a challenge
Lacks a couple of in-house IT features that need to be bought as add-ons or integrations
Ease of setup*
Ease of use*
Quality of support*
Ease of doing business*
HappyFox Help Desk is a 360° customer service platform whose capabilities surpass that of simple ticketing software. We value customer communication, feedback, and requirements.
While Zendesk’s lowest plan starts at $5 per agent, per month, it introduces must-have features only in the higher-priced plans. Even the lowest-priced plans at HappyFox are more than just a shared inbox, including features like security, automation, real-time reporting, time tracking, self-service portal, CRM integrations, and mobile apps. Our higher-priced plans include features like task management, agent scripting, and asset management.
HappyFox is known to be a flexible and customizable help desk ticketing software that can act as an internal or customer-facing solution. Our personalization features support your workflow by letting you customize priorities, statuses, dashboards, and roles and permissions. We also equip you with a no-code, widget-based support center builder that reflects your brand’s look and feel, improving your customer support team’s experience.
HappyFox provides a complete help desk solution to you with advanced automation, reporting, and analytics features right from the starting price plan. Automation paired with notifications will let you intelligently route, assign, and deflect tickets, provide collision detection, avoid repetitive tasks, and give fast and accurate responses. Real-time reporting features will help you make informed, data-driven decisions based on customized metrics.
HappyFox is a true omnichannel ticket management software that lets you unify channels like email, phone, live chat, social media, messaging apps, in-app chat feature, and chatbots. You can view all customer data within a single platform, allowing your team to address support tickets with access to the correct context. We also support integrations with apps including Slack, Facebook Messenger, Salesforce, Shopify, and other custom APIs.
Director, Global Technical Support at Jabra GN
Whilrlpool Global Finance Center
Executive at M4Research
Compared to Zendesk, HappyFox comes with a transparent and flexible pricing plan that has access to features like security, reporting, and automation in the lower-priced plans, without any add-on costs. When you purchase Help Desk, you get access to knowledge base and FAQ management features, automation functionalities like smart routing, SSL certificate hosting, and customer portal, in addition to support request management.
Irrespective of the plan you are on, our team members are always on standby to address customer requests via free multi-channel support. Our fast response times, access to QA and development teams for escalations, dedicated customer forums, and transition and onboarding support by a product specialist are a testament to our approach to customer engagement and support, which is backed by a 96% YTD CSAT score.
Convinced? Effortlessly migrate from
Zendesk to HappyFox today!
Smooth switch and migration
We offer end-to-end assistance on your transition to our support tool from Zendesk.
Managed customer success
Build a proactive service strategy with our dedicated customer success managers.
Resources to get you started
Be in the know-how with ready access to webinars, whitepapers, templates, and e-books.
Streamline your ticketing and management tool and improve agent productivity with HappyFox Help Desk.
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