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Overview
Help Desk Tour Provide faster and better support for your customers.
Get a Demo See HappyFox Helpdesk in action.
Features
Ticketing System Deliver exceptional customer service with HappyFox.
Knowledge Base Promote self-service; build help and FAQ pages.
Canned Actions Respond faster using templated responses and actions.
Automation Reduce the time spent on repetitive tasks.
Task Management Create and manage all the tasks involved in resolving a ticket.
Asset Management Track hardware and software assets in one place.
Satisfaction Survey Get Feedback and Improve Customer Experience.
Help Desk Reports Monitor, Analyze and Improve your Customer Support.
Industries
Education Streamline your IT and Operations Support
IT Services Provide the best IT support
Non-Profit Organisations Affordable help desk for efficient operations
Airlines Elevate your customer service experience
Resources
E-books & Guides Resources to reinvent your customer service experience.
Webinars Learn how to make the most of HappyFox products.
Customer Stories Thousands of great companies call HappyFox a great friend.
Videos Checkout our library of educational videos.
Support Center What can we help you with? Talk to our customer support.
Blog Learn tips, stories, and new techniques.
HappyFox vs Zendesk
Meet HappyFox — A trusted and award-winning omnichannel ticketing software that aims to make customer experience a happy process for clients and support agents. It is easy to use and equipped with advanced automation and collaboration functionalities, industry-standard integrations, and flexible pricing plans, making it the best alternative to Zendesk.
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Category
Ticket timeline
Knowledge base
Paid feature
Reporting and analytics
Paid feature
Lowest plan
$26/agent/month
$49/agent/month
Highest plan
$99/agent/month
$215/agent/month
Custom statuses
Unlimited agents plan
Workflow automation
Many must-have features are unlocked at higher pricing tiers
Category
G2 rating
4.5
4.3
Meets requirements*
8.9/10
8.7/10
Ease of setup*
8.9/10
8.6/10
Ease of use*
9.2/10
8.6/10
Quality of support*
9.2/10
8.3/10
Ease of doing business*
9.3/10
8.4/10
HappyFox Help Desk is a 360° customer service platform whose capabilities surpass that of simple ticketing software. We value customer communication, feedback, and requirements.
While Zendesk’s lowest plan starts at $5 per agent, per month, it introduces must-have features only in the higher-priced plans. Even the lowest-priced plans at HappyFox are more than just a shared inbox, including features like security, automation, real-time reporting, time tracking, self-service portal, CRM integrations, and mobile apps. Our higher-priced plans include features like task management, agent scripting, and asset management.
HappyFox is a true omnichannel ticket management software that lets you unify channels like email, phone, live chat, social media, messaging apps, in-app chat feature, and chatbots. You can view all customer data within a single platform, allowing your team to address support tickets with access to the correct context. We also support integrations with apps including Slack, Facebook Messenger, Salesforce, Shopify, and other custom APIs.
HappyFox is known to be a flexible and customizable help desk ticketing software that can act as an internal or customer-facing solution. Our personalization features support your workflow by letting you customize priorities, statuses, dashboards, and roles and permissions. We also equip you with a no-code, widget-based support center builder that reflects your brand’s look and feel, improving your customer support team’s experience.
Compared to Zendesk, HappyFox comes with a transparent and flexible pricing plan that has access to features like security, reporting, and automation in the lower-priced plans, without any add-on costs. When you purchase Help Desk, you get access to knowledge base and FAQ management features, automation functionalities like smart routing, SSL certificate hosting, and customer portal, in addition to support request management.
Martin Hartvigsen
Director, Global Technical Support at Jabra GN
Pankaj Kumar
Account Payable
Whilrlpool Global Finance Center
Deron D
Executive at M4Research
Irrespective of the plan, our team members are always on standby to address customer requests via
free multi-channel support. Our fast response times, access to QA and development teams for
escalations, dedicated customer forums, and transition and onboarding support by a product
specialist are a testament to our approach to customer engagement and support, which is backed by a
96% YTD CSAT score.
HappyFox provides a complete help desk solution to you with advanced automation, reporting, and analytics features right from the starting price plan. Automation paired with notifications will let you route, assign, and deflect tickets, provide collision detection, avoid repetitive tasks, and give fast and accurate responses. Real-time reporting features will help you make informed, data-driven decisions based on customized metrics.
Convinced? Effortlessly migrate from
Zendesk to HappyFox today!
Smooth switch and migration
We offer end-to-end assistance on your transition to our support tool from Zendesk.
Managed customer success
Build a proactive service strategy with our dedicated customer success managers.
Resources to get you started
Be in the know-how with ready access to webinars, whitepapers, templates, and e-books.
Looking to switch to HappyFox from another customer service software solution? Find out why we are the best help desk solution.
Streamline your ticketing and management tool and improve agent productivity with HappyFox Help Desk.
Upgrade to an effective service hub by booking a product tour today.
