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Overview
Help Desk Tour Provide faster and better support for your customers.
Get a Demo See HappyFox Helpdesk in action.
Features
Ticketing System Deliver exceptional customer service with HappyFox.
Knowledge Base Promote self-service; build help and FAQ pages.
Canned Actions Respond faster using templated responses and actions.
Automation Reduce the time spent on repetitive tasks.
Task Management Create and manage all the tasks involved in resolving a ticket.
Asset Management Track hardware and software assets in one place.
Satisfaction Survey Get Feedback and Improve Customer Experience.
Help Desk Reports Monitor, Analyze and Improve your Customer Support.
Resources
E-books & Guides Resources to reinvent your customer service experience.
Webinars Learn how to make the most of HappyFox products.
Customer Stories Thousands of great companies call HappyFox a great friend.
Videos Checkout our library of educational videos.
Support Center What can we help you with? Talk to our customer support.
Blog Learn tips, stories, and new techniques.
Rated highly by leading industry reviewers
Quick Setup
Configuring HappyFox Help Desk is quick and simple. In less than 5 minutes, you can start supporting your customers.
Ease of Use
The intuitive interface of HappyFox is quite convenient compared to the “Learn it to use it” Zendesk interface.
Feature Rich
Spend less and get more value out of your ticketing system with essential features such as SLA management, intelligent automation, modular reports, and more on all plans.
Better Support
Stop spending extra for support. Get impartial, free 24/7 assistance over the phone, email, and chat.
Ticket Timeline
Knowledge Base
Paid addon
Real-Time Reporting
Paid addon
Customizable Statuses
Unlimited Agent Pricing
Advanced Workflow Automation
Meets Requirements *
Ease of Setup *
Ease of Use *
Quality of Support *
Ease of doing business with *
Unlike Zendesk, even the entry-level HappyFox plan is extremely capable. We don’t believe in
charging more for essential functionality, and that includes security.
Our lowest priced plan includes all essential features - SLA management, self-service portal,
two-factor authentication, real-time reports, automation suite, CRM integrations, mobile apps, and
more.
Our higher-priced plans include entire new solutions such as Task Management, Agent Scripting, and
Asset Management. HappyFox offers unmatchable value no matter what plan you choose!
HappyFox customer service software offers a unified experience to your customer across different
channels like email, phone, live chat, social media, in-app chat, chatbots, and so on.
Customers can start a conversation on any channel, anytime, and pick it up from where you left off
on any other channel, any other time.
With omnichannel customer experience, you can keep all customer data in the form of contacts inside
a single platform so your support team members can address the customer issues with proper context
By being flexible and customizable, HappyFox fits really well as a customer-facing help desk or
internal helpdesk.
Unlike Zendesk, our application supports your workflow; it does not define it. Right from
customizing priorities, statuses, dashboards to allowing access to features via custom roles and
permissions, you can choose what’s right for you. HappyFox packs a no-code, widget-based support
center builder to match your brand style.
This makes HappyFox a great fit for all industry verticals - from early-stage startups to
large-scale enterprises.
Evaluate HappyFox against other customer service software
Download the Feature Comparison Scorecard today!
Download Scorecard
HappyFox is a help desk solution with no hidden add-on costs. Our pricing structure is transparent;
our product complete. HappyFox offers two unique pricing tier classifications - agent-based pricing
and ticket volume-based pricing.
You get all the features that are included in your plan. We don’t believe in locking important
features behind additional payment walls like add-ons. You get a knowledge base / FAQ solution,
customizable roles, and permissions, SSL certificate hosting, customer portal, and more – included
by default in all the plans.
We offer free multi-channel support to all our customers - no matter what plan you subscribe to or
the number of support agents you have. What sets us apart from our competitors, however, is our
approach to support and faster response times.
Our product specialists will personally onboard you to ease your transition to HappyFox. It’s
extremely easy for our technical support team to connect you with our QA and development teams to
handle escalations. No matter how difficult your request is, we are committed to helping you find a
solution. And we mean it. Our YTD CSAT score of 96% is a testament to our personalized approach to
support.
Without the smart rules, my job would have been a lot more difficult. I have 30-40 smart rules that sit there in the background doing what I asked them to do!
Tim Sherret
There is nothing I do not use in HappyFox and our team likes the app, the reports, the smart rules, and the tags. We enter tickets and complete them daily and HappyFox has improved our average number of tickets completed per month.
Karin Stopforth
With HappyFox we have a specialized partner, whose vast customer portfolio across multiple industries, sees and knows the next “big thing” in customer support, and integrates this into a compact and cost-effective solution, saving considerable effort, time and cost for us. In short, it allows us to focus on happy customers – the rest we leave to HappyFox.
Martin Hartvigsen
With HappyFox, I finally feel that I can trust the data I'm able to export from the system. We implemented the solution for email tracking but are now leveraging it to track incoming invoices as well. With HappyFox, you really are able to track everything that is coming in,and analyze the data in real-time.
Pankaj Kumar
Migration Assistance
We'll make sure your transition from Zendesk is as smooth as possible
Customer Success Manager
Build an effective customer service strategy with your own dedicated customer success manager.
Resources to get you started
Learn more about our product with how-to webinars, whitepapers, and handy e-books.
Have questions?
Clear answers that are easy to find, anytime. Access HappyFox Support Center.
Visit our Support Center
