Overview
Help Desk Tour Provide faster and better support for your customers.
Get a Demo See HappyFox Helpdesk in action.
Features
Ticketing System Deliver exceptional customer service with HappyFox.
Knowledge Base Promote self-service; build help and FAQ pages.
Canned Actions Respond faster using templated responses and actions.
Automation Reduce the time spent on repetitive tasks.
Task Management Create and manage all the tasks involved in resolving a ticket.
Asset Management Track hardware and software assets in one place.
Help Desk Reports Monitor, Analyze and Improve your Customer Support.
By Use Case
Help Desk Software Track requests from multiple channels in a single place.
Ticketing System Deliver exceptional customer service with HappyFox.
IT Help Desk Software The best helpdesk software for modern IT teams
Email Management Provide support via email without cluttering your inbox.
Customer Service A customer service management software that promises retention
Shared Inbox Organize, collaborate & measure your high-volume shared inboxes
Multi-Brand Help Desk Provide centralized support for multiple brands
Contact Center Software Omnichannel support for your cloud contact center
Resources
E-books & Guides Resources to reinvent your customer service experience.
Webinars Learn how to make the most of HappyFox products.
Case Studies Thousands of great companies call HappyFox a great friend.
Videos Checkout our library of educational videos.
Support Center What can we help you with? Talk to our customer support.
Blog Learn tips, stories, and new techniques.
Enterprise Plan
agents/year
Mighty Plan
agents/year
agents/year
Zendesk was not flexible and grossly overpriced.
Deron D,
Executive, M4Research
HappyFox keeps everything simple. No complicated jargon or lengthy workarounds.
You’ll be surprised how easy it is to transition to HappyFox when switching from a mailbox. Just like an email, you can add CCs, reply-to, forward and even pin tickets. In addition, you can categorize your tickets, choose between a card-based view or a listview, perform quick actions, preview tickets and more.
As per user ratings on G2 Crowd, HappyFox user experience is better than Zendesk! It’s seamless, its simple and it works.
Unlike most other helpdesks, even the most basic HappyFox plan is extremely capable. We don’t believe in charging more for essential features, and that includes security.
Our lowest priced plan includes all essential features including IP-based restriction, two-factor authentication, support for multiple brands, automation suite, and more.
Our higher-priced plans include entire new solutions such as Task Management and Asset Management. HappyFox offers unmatchable value no matter what plan you choose!
By being flexible and customizable, HappyFox fits really well as customer facing help desk or internal helpdesk.
Unlike Zendesk, our application supports your workflow; not define it. Right from customizing priorities, statuses, dashboards to allowing access to features via custom roles and permissions, you can choose what’s right for you! And that's why users on G2 Crowd feel that HappyFox is more flexible and customziable when compared to Zendesk.
This makes HappyFox a great fit for all industry verticals and also different departments within any organization.
What are add-on packs? Hint: See Zendesk pricing
HappyFox has no hidden add-on costs. Our pricing structure is transparent; our product complete. You get all the features that are included in your plan. We don’t believe in locking important features behind additional payment walls like add-ons. You get a multilingual knowledge base, customizable roles and permissions, support for multiple brands, contact management portal and more - included by default in all the plans.
We offer free support through multiple channels to all our customers - no matter what plan you subscribe to or the number of agents you have. What sets us apart from our competitors, however, is our approach to support.
Our product specialists will personally onboard you to ease your transition to HappyFox. Also, it’s extremely easy for our technical support team to connect you with our QA and development teams to handle escalations. No matter how difficult your request is, we are committed to helping you find a solution. And we mean it. Our YTD CSAT score of 96% is a testament to our personalized approach to support.
Pricier is not necessarily better.
At $39, HappyFox Mighty Plan offers more than the Zendesk Enterprise Plan does at $125
4.5
per agent/month
Mighty Plan
Included
Included
Included
Included
Included
Included
Included
Included
Included
Included
Free. Also includes in-app training module.
4.0
Available only in $125 agent/month plan
Not Available
Available only in $59 agent/month plan
Available only in $125 agent/month plan
Available only in $59 agent/month plan
Available only in $125 agent/month plan
Add-on
Add-on
Add-on
Add-on
Costs extra
Why Customers Prefer HappyFox Over Zendesk
The intuitive interface of HappyFox is quite a convenience compared to the “Learn it to use it” Zendesk interface.
No matter what your chosen plan is, the size of your business is, or number of agents is, you get an impartial support, at no extra cost!
