In the realm of online customer service solutions, HappyFox and Zendesk are two notable customer tracking software options that are worth comparing. When evaluating these solutions, there are several factors to consider, including features, pricing, user interface, customer support, and more.
Overall, HappyFox is a more affordable, customizable, and user-friendly alternative to Zendesk, with similar features and comprehensive customer support.
When it comes to customization of ticket statuses, HappyFox provides a comprehensive solution that meets the unique
needs of your organization. With the ability to edit or remove pre-existing custom statuses, HappyFox ensures that you
can create a custom status workflow that aligns with your implementation and workflow requirements.
On the other hand, Zendesk has limited options when it comes to modifying pre-existing statuses. It appears that custom status has not been a priority for Zendesk, while HappyFox has prioritized it as a foundational feature since its inception. If you value customization in your help desk software, HappyFox is the solution you need.
HappyFox Help desk's task management feature provides a significant advantage over Zendesk, which does not offer a built-in task management solution. HappyFox's task management feature allows teams to create tasks directly within a ticket and assign them to team members, set due dates, and track progress. This feature ensures that nothing falls through the cracks and helps to keep teams on track and efficient. In contrast, without a built-in task management feature, Zendesk users may have to rely on external task management tools or manual tracking, which can be time-consuming and inefficient.
HappyFox Help desk's multibrand feature with SSL support provides a significant advantage over Zendesk, which requires
multiple Zendesk accounts to achieve the same functionality. Multibrand support is a critical feature for businesses
that manage multiple brands or sites, as it allows them to manage multiple customer support channels from a single
dashboard. HappyFox's multibrand feature allows businesses to create multiple brands or sites within a single account
and manage them with ease.
Zendesk requires businesses to create multiple accounts to manage multiple brands, which can be time-consuming and inconvenient for agents who have to constantly switch between accounts to provide support for different brands.
Overall, HappyFox's multibrand feature with SSL support offers a streamlined solution that helps businesses to manage multiple brands or sites efficiently and securely, making it a valuable feature for any business looking to scale their customer support operations.
HappyFox Help desk's built-in asset management feature offers a significant advantage over Zendesk, which does not offer
a built-in asset management solution. Asset management is the process of tracking and managing the physical and virtual
assets used by an organization, such as computers, software licenses, and mobile devices. With HappyFox's built-in asset
management feature, you can easily track and manage your assets, including assigning them to specific employees,
tracking their location, and monitoring their usage.
This feature can help you to avoid duplication of purchases and ensure that your assets are being used efficiently. In contrast, without a built-in asset management feature, Zendesk users may have to rely on third-party solutions or manual tracking, which can be time-consuming, error-prone, and may lead to inefficiencies. Overall, HappyFox's built-in asset management feature provides a valuable solution that can help organizations to streamline their asset management processes and increase efficiency as part of their customer tracking software.
Reporting and analytics
Unlimited agents plan
Multibrand SSL support
HappyFox Help Desk is a 360° online customer service solution whose capabilities surpass that of simple ticketing software. We value customer communication, feedback, and requirements.
Zendesk’s lowest plan starts at $49 per agent, per month, it introduces must-have features only in the higher-priced plans. Even the lowest-priced plans at HappyFox are more than just a shared inbox, including features like security, automation, real-time reporting, time tracking, self-service portal, SLA Management and mobile apps. Our higher-priced plans include features like task management, agent scripting, and asset management.
As an online customer service solution, HappyFox is a highly flexible and customizable customer tracking software that can act as an internal or customer-facing solution. Our personalization features support your workflow by letting you customize priorities, statuses, dashboards, and roles and permissions. We also equip you with a no-code, widget-based support center builder that reflects your brand’s look and feel, improving your customer support team’s experience.
HappyFox provides a complete help desk solution to you with advanced automation, reporting, and analytics features right from the starting price plan. Automation paired with notifications will let you intelligently route, assign, and deflect tickets, provide collision detection, avoid repetitive tasks, and give fast and accurate responses. Real-time reporting features will help you make informed, data-driven decisions based on customized metrics.
HappyFox is a true omnichannel ticket management software that lets you unify channels like email, phone, live chat, social media, messaging apps, in-app chat feature, and chatbots. You can view all customer data within a single platform, allowing your team to address support tickets with access to the correct context. We also support integrations with apps including Slack, Facebook Messenger, Salesforce, Shopify, and other custom APIs.
Compared to Zendesk, HappyFox comes with a transparent and flexible pricing plan that has access to features like security, real-time reporting, and automation in the lower-priced plans, without many add-on costs. When you purchase Help Desk, you get access to knowledge base and FAQ management features, automation functionalities like smart routing, SSL certificate hosting, and customer portal, in addition to support request management.
Irrespective of the plan you are on, our team members are always on standby to address customer requests via free multi-channel support. Our fast response times, access to QA and development teams for escalations, dedicated customer forums, and transition and onboarding support by a product specialist are a testament to our approach to customer engagement and support, which is backed by a 96% YTD CSAT score.
Multiple must-have features are unlocked only at the highest plans
Not very intuitive and has a steep learning curve
Support has always been a challenge
Lacks a couple of in-house IT features that need to be bought as add-ons or integrations
Ease of setup*
Ease of use*
Quality of support*
Ease of doing business*
Director, Global Technical Support at Jabra GN
Whilrlpool Global Finance Center
Executive at M4Research
Smooth switch and migration
We offer end-to-end assistance on your transition to our support tool from Zendesk.
Managed customer success
Build a proactive service strategy with our dedicated customer success managers.
Resources to get you started
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