HappyFox – The Best Zendesk Alternative

Switch to HappyFox Help Desk – an award-winning omnichannel ticketing software with advanced automation, AI capabilities, flexible pricing plans, and outstanding customer support.

HappyFox – The Best Zendesk Alternative

Rated highly by leading industry reviewers

PCMAG awards G2 crowd award Capterrs rating

Why HappyFox Help Desk is a
better alternative to Zendesk?

Quick Setup

Configuring HappyFox Help Desk is quick and simple. In less than 5 minutes, you can start supporting your customers.

Ease of Use

The intuitive interface of HappyFox is quite convenient compared to the “Learn it to use it” Zendesk interface.

Feature Rich

Spend less and get more value out of your ticketing system with essential features such as SLA management, intelligent automation, modular reports, and more on all plans.

Better Support

Stop spending extra for support. Get impartial, free 24/7 assistance over the phone, email, and chat.

HappyFox vs. Zendesk

Happyfox logo for mobile Happyfox logo

Ticket Timeline

Ticket Timeline - Available in Happyfox

Knowledge Base

Knowledge Base - Available in Happyfox

Real-Time Reporting

Real-Time Reporting - available in Happyfox

Customizable Statuses

Customizable Statuses - Available in Happyfox

Unlimited Agent Pricing

Unlimited Agent Pricing - Available in Happyfox

Advanced Workflow Automation

Advanced Workflow Automation - Available in Happyfox

Meets Requirements *

8.9/10

Ease of Setup *

8.9/10

Ease of Use *

9.2/10

Quality of Support *

9.2/10

Ease of doing business with *

9.3/10

*All satisfaction statistics based on user ratings from G2 Crowd. Last updated on Feb 18, 2021.

Why switch to HappyFox?

Light on Budget,
Heavy on Features

Unlike Zendesk, even the entry-level HappyFox plan is extremely capable. We don’t believe in charging more for essential functionality, and that includes security.

Our lowest priced plan includes all essential features - SLA management, self-service portal, two-factor authentication, real-time reports, automation suite, CRM integrations, mobile apps, and more.

Our higher-priced plans include entire new solutions such as Task Management, Agent Scripting, and Asset Management. HappyFox offers unmatchable value no matter what plan you choose!

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True Omnichannel
Experience

HappyFox customer service software offers a unified experience to your customer across different channels like email, phone, live chat, social media, in-app chat, chatbots, and so on.

Customers can start a conversation on any channel, anytime, and pick it up from where you left off on any other channel, any other time.

With omnichannel customer experience, you can keep all customer data in the form of contacts inside a single platform so your support team members can address the customer issues with proper context

Complete Control
on Customization

By being flexible and customizable, HappyFox fits really well as a customer-facing help desk or internal helpdesk.

Unlike Zendesk, our application supports your workflow; it does not define it. Right from customizing priorities, statuses, dashboards to allowing access to features via custom roles and permissions, you can choose what’s right for you. HappyFox packs a no-code, widget-based support center builder to match your brand style.

This makes HappyFox a great fit for all industry verticals - from early-stage startups to large-scale enterprises.

Evaluate HappyFox against other customer service software

Download the Feature Comparison Scorecard today!

Download Scorecard
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Flexible Pricing

HappyFox is a help desk solution with no hidden add-on costs. Our pricing structure is transparent; our product complete. HappyFox offers two unique pricing tier classifications - agent-based pricing and ticket volume-based pricing.

You get all the features that are included in your plan. We don’t believe in locking important features behind additional payment walls like add-ons. You get a knowledge base / FAQ solution, customizable roles, and permissions, SSL certificate hosting, customer portal, and more – included by default in all the plans.

Personalized
Customer Support

We offer free multi-channel support to all our customers - no matter what plan you subscribe to or the number of support agents you have. What sets us apart from our competitors, however, is our approach to support and faster response times.

Our product specialists will personally onboard you to ease your transition to HappyFox. It’s extremely easy for our technical support team to connect you with our QA and development teams to handle escalations. No matter how difficult your request is, we are committed to helping you find a solution. And we mean it. Our YTD CSAT score of 96% is a testament to our personalized approach to support.

personalized-customer-support

Thousands of great companies call
HappyFox a great friend

Effortlessly Migrate from
Zendesk to HappyFox

Migration Assistance

We'll make sure your transition from Zendesk is as smooth as possible

Customer Success Manager

Build an effective customer service strategy with your own dedicated customer success manager.

Resources to get you started

Learn more about our product with how-to webinars, whitepapers, and handy e-books.

Have questions?

Clear answers that are easy to find, anytime. Access HappyFox Support Center.

Visit our Support Center