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HappyFox vs Zendesk

Switch to the Best
Zendesk Alternative

Meet HappyFox — A trusted and award-winning omnichannel ticketing software that aims to make customer experience a happy process for clients and support agents. It is easy to use and equipped with advanced automation and collaboration functionalities, industry-standard integrations, and flexible pricing plans, making it the best alternative to Zendesk.

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Switch to the Best Zendesk Alternative

HappyFox vs. Zendesk

Category

HappyFox logo HappyFox logo
Zendesk logo Zendesk logo

Ticket timeline

yes icon
yes icon

Knowledge base

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Paid feature

Reporting and analytics

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Paid feature

Lowest plan

$26/agent/month

$49/agent/month

Highest plan

$99/agent/month

$215/agent/month

Custom statuses

yes icon
no icon

Unlimited agents plan

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no icon

Workflow automation

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no icon

Why you should look for a
Zendesk alternative

Many must-have features are unlocked at higher pricing tiers

Many must-have features are unlocked at higher pricing tiers

Recommended by leading
industry reviewers

Boost Efficiency with Omnichannel Support

Category

HappyFox logo HappyFox logo
Zendesk logo Zendesk logo

G2 rating

4.5

4.3

Meets requirements*

8.9/10

8.7/10

Ease of setup*

8.9/10

8.6/10

Ease of use*

9.2/10

8.6/10

Quality of support*

9.2/10

8.3/10

Ease of doing business*

9.3/10

8.4/10

*All satisfaction statistics based on user ratings from G2 Crowd. Last updated on Feb 18, 2021.

Why you should make the switch from Zendesk

HappyFox Help Desk is a 360° customer service platform whose capabilities surpass that of simple ticketing software. We value customer communication, feedback, and requirements.

Feature-rich, affordable ticketing system

Feature-rich, affordable ticketing system

While Zendesk’s lowest plan starts at $5 per agent, per month, it introduces must-have features only in the higher-priced plans. Even the lowest-priced plans at HappyFox are more than just a shared inbox, including features like security, automation, real-time reporting, time tracking, self-service portal, CRM integrations, and mobile apps. Our higher-priced plans include features like task management, agent scripting, and asset management.

Omnichannel customer service software

Omnichannel customer service software

HappyFox is a true omnichannel ticket management software that lets you unify channels like email, phone, live chat, social media, messaging apps, in-app chat feature, and chatbots. You can view all customer data within a single platform, allowing your team to address support tickets with access to the correct context. We also support integrations with apps including Slack, Facebook Messenger, Salesforce, Shopify, and other custom APIs.

Highly customizable customer support software

Highly customizable customer support software

HappyFox is known to be a flexible and customizable help desk ticketing software that can act as an internal or customer-facing solution. Our personalization features support your workflow by letting you customize priorities, statuses, dashboards, and roles and permissions. We also equip you with a no-code, widget-based support center builder that reflects your brand’s look and feel, improving your customer support team’s experience.

Transparent and fair pricing plan

Transparent and fair pricing plan

Compared to Zendesk, HappyFox comes with a transparent and flexible pricing plan that has access to features like security, reporting, and automation in the lower-priced plans, without any add-on costs. When you purchase Help Desk, you get access to knowledge base and FAQ management features, automation functionalities like smart routing, SSL certificate hosting, and customer portal, in addition to support request management.

Trusted and loved by customers ❤️

Focus on personalized customer support

Focus on personalized customer support

Irrespective of the plan, our team members are always on standby to address customer requests via free multi-channel support. Our fast response times, access to QA and development teams for escalations, dedicated customer forums, and transition and onboarding support by a product specialist are a testament to our approach to customer engagement and support, which is backed by a
96% YTD CSAT score.

Leverage smart automation & reporting capabilities

Leverage smart automation & reporting capabilities

HappyFox provides a complete help desk solution to you with advanced automation, reporting, and analytics features right from the starting price plan. Automation paired with notifications will let you route, assign, and deflect tickets, provide collision detection, avoid repetitive tasks, and give fast and accurate responses. Real-time reporting features will help you make informed, data-driven decisions based on customized metrics.

Convinced? Effortlessly migrate from
Zendesk to HappyFox today!

Smooth switch and migration

We offer end-to-end assistance on your transition to our support tool from Zendesk.

Managed customer success

Build a proactive service strategy with our dedicated customer success managers.

Resources to get you started

Be in the know-how with ready access to webinars, whitepapers, templates, and e-books.

Compare HappyFox with other help desks

Looking to switch to HappyFox from another customer service software solution? Find out why we are the best help desk solution.

Give your customers the best
alternative to Zendesk

Streamline your ticketing and management tool and improve agent productivity with HappyFox Help Desk.
Upgrade to an effective service hub by booking a product tour today.