Switch to HappyFox - The Best Zendesk Alternative

HappyFox vs. Zendesk

In the realm of online customer service solutions, HappyFox and Zendesk are two notable customer tracking software options that are worth comparing. When evaluating these solutions, there are several factors to consider, including features, pricing, user interface, customer support, and more.

Features:
Both HappyFox and Zendesk offer a range of features such as ticket management, ticket assignment, ticket status tracking, ticket routing, ticket escalation, and more. HappyFox also offers advanced features like multi-language support, customer satisfaction surveys, and mobile app integration. Zendesk offers additional features like social media integration, live chat, and phone support.

Pricing:
HappyFox offers more affordable pricing options, with plans starting at $29 per agent per month, while Zendesk pricing starts at $49 per agent per month. HappyFox also offers a free plan for up to 3 agents, which Zendesk does not offer.

User interface:
HappyFox has a modern and intuitive user interface that is easy to use, navigate, and customize. Zendesk also has a user-friendly interface, but it may be more complex and difficult to customize for some users.

Customer support:
Both HappyFox and Zendesk offer comprehensive customer support, including 24/7 support, online documentation, and a knowledge base. HappyFox also offers phone support and a dedicated account manager for enterprise customers.

Integrations:
Both systems offer a range of integrations with other software tools, such as CRM, e-commerce platforms, social media, and more. HappyFox offers over 50 integrations while Zendesk offers over 100 integrations.

Customization:
HappyFox allows for more customization options, including branding, email templates, and workflows. Zendesk also allows for customization but may be more limited for some users.

Overall, HappyFox is a more affordable, customizable, and user-friendly alternative to Zendesk, with similar features and comprehensive customer support.

Custom Status: Don’t compromise on customization

When it comes to customization of ticket statuses, HappyFox provides a comprehensive solution that meets the unique needs of your organization. With the ability to edit or remove pre-existing custom statuses, HappyFox ensures that you can create a custom status workflow that aligns with your implementation and workflow requirements.

On the other hand, Zendesk has limited options when it comes to modifying pre-existing statuses. It appears that custom status has not been a priority for Zendesk, while HappyFox has prioritized it as a foundational feature since its inception. If you value customization in your help desk software, HappyFox is the solution you need.

Tasks Management: Get more done

HappyFox Help desk's task management feature provides a significant advantage over Zendesk, which does not offer a built-in task management solution. HappyFox's task management feature allows teams to create tasks directly within a ticket and assign them to team members, set due dates, and track progress. This feature ensures that nothing falls through the cracks and helps to keep teams on track and efficient. In contrast, without a built-in task management feature, Zendesk users may have to rely on external task management tools or manual tracking, which can be time-consuming and inefficient.

Feature-rich, affordable ticketing system

HappyFox Help desk's multibrand feature with SSL support provides a significant advantage over Zendesk, which requires multiple Zendesk accounts to achieve the same functionality. Multibrand support is a critical feature for businesses that manage multiple brands or sites, as it allows them to manage multiple customer support channels from a single dashboard. HappyFox's multibrand feature allows businesses to create multiple brands or sites within a single account and manage them with ease.

Zendesk requires businesses to create multiple accounts to manage multiple brands, which can be time-consuming and inconvenient for agents who have to constantly switch between accounts to provide support for different brands.

Overall, HappyFox's multibrand feature with SSL support offers a streamlined solution that helps businesses to manage multiple brands or sites efficiently and securely, making it a valuable feature for any business looking to scale their customer support operations.

Built-in Asset Management: A must have for IT teams

HappyFox Help desk's built-in asset management feature offers a significant advantage over Zendesk, which does not offer a built-in asset management solution. Asset management is the process of tracking and managing the physical and virtual assets used by an organization, such as computers, software licenses, and mobile devices. With HappyFox's built-in asset management feature, you can easily track and manage your assets, including assigning them to specific employees, tracking their location, and monitoring their usage.

This feature can help you to avoid duplication of purchases and ensure that your assets are being used efficiently. In contrast, without a built-in asset management feature, Zendesk users may have to rely on third-party solutions or manual tracking, which can be time-consuming, error-prone, and may lead to inefficiencies. Overall, HappyFox's built-in asset management feature provides a valuable solution that can help organizations to streamline their asset management processes and increase efficiency as part of their customer tracking software.

Ticket timeline

Knowledge base

Reporting and analytics

Paid feature

Lowest plan

$26/agent/month

$49/agent/month

Highest plan

$99/agent/month

$215/agent/month

Custom statuses

Unlimited agents plan

Asset management

Tasks

Multibrand SSL support

Workflow automation

Benefits of HappyFox That Will Make You
Want to Switch from Zendesk

HappyFox Help Desk is a 360° online customer service solution whose capabilities surpass that of simple ticketing software. We value customer communication, feedback, and requirements.

Feature-rich, affordable ticketing system

Zendesk’s lowest plan starts at $49 per agent, per month, it introduces must-have features only in the higher-priced plans. Even the lowest-priced plans at HappyFox are more than just a shared inbox, including features like security, automation, real-time reporting, time tracking, self-service portal, SLA Management and mobile apps. Our higher-priced plans include features like task management, agent scripting, and asset management.

Highly customizable customer support software

As an online customer service solution, HappyFox is a highly flexible and customizable customer tracking software that can act as an internal or customer-facing solution. Our personalization features support your workflow by letting you customize priorities, statuses, dashboards, and roles and permissions. We also equip you with a no-code, widget-based support center builder that reflects your brand’s look and feel, improving your customer support team’s experience.

Leverage smart automation and reporting capabilities

HappyFox provides a complete help desk solution to you with advanced automation, reporting, and analytics features right from the starting price plan. Automation paired with notifications will let you intelligently route, assign, and deflect tickets, provide collision detection, avoid repetitive tasks, and give fast and accurate responses. Real-time reporting features will help you make informed, data-driven decisions based on customized metrics.

Omnichannel customer service software

HappyFox is a true omnichannel ticket management software that lets you unify channels like email, phone, live chat, social media, messaging apps, in-app chat feature, and chatbots. You can view all customer data within a single platform, allowing your team to address support tickets with access to the correct context. We also support integrations with apps including Slack, Facebook Messenger, Salesforce, Shopify, and other custom APIs.

Transparent and fair pricing plan

Compared to Zendesk, HappyFox comes with a transparent and flexible pricing plan that has access to features like security, real-time reporting, and automation in the lower-priced plans, without many add-on costs. When you purchase Help Desk, you get access to knowledge base and FAQ management features, automation functionalities like smart routing, SSL certificate hosting, and customer portal, in addition to support request management.

Customer support and resources

Irrespective of the plan you are on, our team members are always on standby to address customer requests via free multi-channel support. Our fast response times, access to QA and development teams for escalations, dedicated customer forums, and transition and onboarding support by a product specialist are a testament to our approach to customer engagement and support, which is backed by a 96% YTD CSAT score.

Switch to HappyFox:
The Best Zendesk Alternative

HappyFox vs. Zendesk