Configure
Define what good support looks like.
Create scorecards with the criteria and rating scale your reviewers need.
Review
Score ticket handling in context.
Review an eligible agent response or private note from the ticket details page.
Improve
Publish feedback and follow performance.
Share finalized scorecard feedback with agents and review quality trends over time.
Configurable scorecards
Create criteria and choose a supported rating scale for each scorecard.
Publish-and-lock reviews
Finalize rated scorecards as permanent review records that cannot be edited.
Agent-visible feedback
Show agents published scores and completed scorecard comments on tickets they handled.
Private reviewer notes
Keep optional notes visible only to the reviewer while separating agent-facing feedback.
Quality reporting
Review account-wide trends and individual agent performance.
Delegated permissions
Control scorecard management, report visibility, and reviewer access separately.
Rise add-on plans
Rise add-on
HappyFox Rise
Add quality assurance to your HappyFox Help Desk subscription.
Monthly$19per agent, per month
- Configurable quality scorecards
- Agent-visible published feedback
- Account-wide and agent-level reporting
Quality assurance questions
What is HappyFox Rise?
Rise is the built-in quality assurance product for HappyFox Help Desk. It lets teams review how agents handled tickets with scorecards without leaving the ticket.
How much does HappyFox Rise cost?
Rise costs an additional $19 per agent per month on top of a HappyFox Help Desk subscription.
When can a ticket be reviewed?
A Rise review becomes available after an agent sends a reply or adds a private note. Eligibility follows the agent who responded rather than the current assignee.
Can a published review be edited?
No. Once a rated scorecard is published, its ratings and completed scorecard comments are locked.
What feedback can an agent see?
Agents can see published ratings and completed scorecard comments on tickets they handled. Optional reviewer Notes remain private.
What does Rise reporting show?
Rise includes an account-wide Overview and agent-level Performance reporting for review volume, scores, scorecards, and criteria.