Contact Center Manager
Real-time dashboards reveal team performance, call volumes, and bottlenecks at a glance.
HappyFox BI
Trusted by Industry-Leading Companies
Call Center Agent
Track call handling times, response metrics, and workload distribution to improve daily workflows.
Support Manager
Monitor call quality, customer sentiment, and resolution patterns to improve service delivery.
Operations Director
Use executive visualizations and scheduled reports to keep leadership informed.
The Aircall + HappyFox BI advantage.
- Call data visibility
- Instant
- Custom reports
- Unlimited
- Conversation insights
- Complete
Connect Aircall data and begin building visualizations without complex data engineering.
Create reports and pages around your team’s call-center KPIs and business goals.
See call patterns, agent performance, and customer interaction trends across your organization.
Complete Visualization Toolkit for Call Center Data
Bar Charts
Compare call volumes, agent performance, and other categories at a glance.
Line & Area Charts
Track call inflow, handle times, and other metrics over time.
Multi-Line & Multi-Area Charts
Compare call volume, wait times, agent availability, and other data series.
Doughnut Charts
See call distribution by type, outcome, or agent.
Pivot Tables
Cross-tabulate Aircall data to uncover multi-dimensional patterns.
Data Tiles
Put total calls, handle time, missed calls, and other KPIs front and center.
Text Tiles
Add explanatory notes and context to make reports self-documenting.
Tables
Sort, inspect, and download the detailed data behind visualizations.
Frequently Asked Questions
How do I connect my Aircall account to HappyFox BI?
Getting started is simple. Log in to your HappyFox BI account, click the HappyFox BI Logo icon on the top bar, select “Aircall” under Apps, then click “Add Aircall Account.” You’ll be prompted to log in to Aircall and authorize access. That’s it—you’re connected!
Can I connect multiple Aircall accounts?
Yes! You can integrate multiple Aircall accounts with HappyFox BI, making it easy to consolidate call data from different teams or locations into unified reports.
Do I need special permissions to set up the integration?
You need relevant permissions to integrate third-party apps. Please check with your account administrator if you’re unsure about your access level.
What types of visualizations can I create with Aircall data?
HappyFox BI offers bar charts, line charts, area charts, multi-line and multi-area charts, doughnut charts, pivot tables, data tiles, text tiles, and tables—giving you complete flexibility to visualize your call data.
Can I automate report delivery to my team?
Yes! Set up report subscriptions to automatically deliver reports to stakeholders via email on a daily, weekly, or monthly schedule.
What if I need data from other tools besides Aircall?
HappyFox BI integrates with HappyFox Help Desk, Wrike, and Salesforce. You can also import your own custom datasets to create a unified view of all your support and call data.