Support Manager
Reveal team performance, SLA compliance, and bottlenecks with real-time dashboards.
HappyFox BI
Trusted by Industry-Leading Companies
Support Agent
Understand personal performance, ticket trends, and opportunities to improve.
IT Director
Keep leadership informed with executive visualizations and scheduled reports.
Help Desk Analyst
Analyze resolution times, response metrics, and workload distribution in depth.
The HappyFox Help Desk + BI advantage.
- Data visibility
- Instant
- Custom reports
- Unlimited
- Ticket insights
- Complete
Connect Help Desk data and begin building visualizations without complex setup.
Create reports and dashboards around your team’s support KPIs and goals.
See ticket volume, agent performance, and customer interactions in one place.
Complete Visualization Toolkit for Help Desk Data
Bar Charts
Compare ticket volume, agent performance, and other support categories.
Line & Area Charts
Track ticket inflow, resolution times, and service metrics over time.
Multi-Line & Multi-Area Charts
Compare ticket trends, SLA performance, and workloads across teams.
Doughnut Charts
See ticket distribution by category, priority, status, or channel.
Pivot Tables
Cross-tabulate Help Desk data to uncover multi-dimensional patterns.
Data Tiles
Highlight response time, resolution rate, backlog, and other KPIs.
Text Tiles
Add context and guidance so every dashboard is self-explanatory.
Tables
Sort, inspect, and download the detailed data behind visualizations.
Frequently Asked Questions
How do I connect my Help Desk data to HappyFox BI?
Getting started is simple. Once you have your HappyFox BI account, your Help Desk data is automatically available through the Tickets Dataset. Choose the appropriate dataset and start building visualizations immediately.
What types of visualizations can I create with Help Desk data?
HappyFox BI offers bar charts, line charts, area charts, multi-line and multi-area charts, doughnut charts, pivot tables, data tiles, text tiles, and tables—giving you complete flexibility to visualize your data.
Can I automate report delivery to my team?
Yes! Set up report subscriptions to automatically deliver reports to stakeholders via email on a daily, weekly, or monthly schedule.
How do I compare performance across different time periods?
Use the period comparison feature to compare this week vs. last week, this month vs. last month, or any custom date ranges to track your team’s progress.
Can I share reports with people outside my organization?
Yes, you can invite clients to your HappyFox BI account with limited access to view specific reports and dashboards.
What if I need data from other tools besides Help Desk?
HappyFox BI integrates with Aircall, Wrike, and Salesforce. You can also import your own custom datasets to create a unified view of all your support data.