Microsoft Teams

  • Conversational AI Assistant
  • Knowledge Source Integration
  • Ticketing Built-In
  • Easy Admin Dashboard
  • Instant Employee Onboarding
  • Seamless Authorization

Assist AI connecting Microsoft Teams conversations to tracked service requests

Assist AI answering a follow-up HR question from connected organizational knowledge

Assist AI creating a high-priority support ticket for an authentication failure

Assist AI no-code deployment connected to organized knowledge sources

Conversational AI Assistant

Understand employee questions and suggest relevant answers.

Easy Admin Dashboard

Manage knowledge sources and ticketing integrations in one place.

Instant Employee Onboarding

Make Assist AI available to employees after configuration.

Seamless Authorization

Grant access through a secure authorization flow.

FAQs

What is Assist AI for Microsoft Teams?

Assist AI gives employees conversational access to IT and HR support inside Microsoft Teams using connected knowledge and ticketing workflows.

Can Assist AI answer questions in Microsoft Teams?

Assist AI can suggest relevant answers from organizational knowledge sources configured by an administrator.

Can employees create tickets from Microsoft Teams?

When a question requires human support, employees can create a ticket without leaving Microsoft Teams.

What happens when Assist AI cannot resolve a request?

The request can move into a supported ticketing workflow with available conversation context for a service agent.