Front vs Hiver 2026: Features, Pricing & Who Wins

Honest breakdown of standalone omnichannel CX vs Gmail-native helpdesk, AI add-on transparency, pricing predictability, and who wins based on real user reviews and head-to-head testing.

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Front vs Hiver: How They Stack Up

Side-by-side comparison on the things that matter most

Criteria	Front	Hiver
G2 Rating G2 Rating	4.6/5 (2,429 reviews) 4.6/5 (2,429 reviews)	4.6/5 (1,276 reviews) 4.6/5 (1,276 reviews)
Starting price Starting price	Starter: $19/seat/mo (annual); no free plan; 14-day trial Starter: $19/seat/mo (annual); no free plan; 14-day trial	Free (unlimited users); paid from $25/user/mo (annual) Free (unlimited users); paid from $25/user/mo (annual)
Setup time Setup time	Hours; familiar email-like interface; quick team onboarding Hours; familiar email-like interface; quick team onboarding	Minutes; Chrome extension installs inside existing Gmail Minutes; Chrome extension installs inside existing Gmail
Hidden costs Hidden costs	AI Copilot +$20/seat; Smart QA +$20/seat; Autopilot add-on extra AI Copilot +$20/seat; Smart QA +$20/seat; Autopilot add-on extra	AI add-on: +$20/seat/mo on Lite/Growth; included in Pro+ AI add-on: +$20/seat/mo on Lite/Growth; included in Pro+
AI copilot pricing AI copilot pricing	Copilot: +$20/seat/mo on Starter and Growth plans Copilot: +$20/seat/mo on Starter and Growth plans	AI Copilot: included in Pro ($65/user/mo); add-on on lower tiers AI Copilot: included in Pro ($65/user/mo); add-on on lower tiers
Agentic AI pricing Agentic AI pricing	Autopilot: separate add-on; not included on any base plan Autopilot: separate add-on; not included on any base plan	AI Agents: included in Pro plan; no separate agentic fee AI Agents: included in Pro plan; no separate agentic fee
Platform dependency Platform dependency	Standalone; works with Gmail and Outlook; no email dependency Standalone; works with Gmail and Outlook; no email dependency	Gmail-only Chrome extension; standalone web app in development Gmail-only Chrome extension; standalone web app in development
Support availability Support availability	Email/chat support; phone and dedicated team on Scale/Premier Email/chat support; phone and dedicated team on Scale/Premier	24/7 human support on ALL plans including free tier 24/7 human support on ALL plans including free tier

TLDR Verdict

Quick guide to help you decide

Front

Break down

Omnichannel: works with Gmail, Outlook, SMS, chat, voice, social
$100M+ ARR (Sep 2025); acquired Idiomatic for AI intelligence (Nov 2024)
Smart QA and Smart CSAT: automated quality monitoring at scale
9,000+ customers including ClickUp, Uber Freight, Dropbox
Best for: logistics, travel, professional services needing omnichannel

Hiver

Break down

AI Copilot and AI Agents included in Pro; no surprise add-ons
24/7 human support on every plan including the free tier
Free plan available; no seat minimums; predictable linear pricing
Best for: Gmail-first teams wanting inbox-native support

Why Choose Us?

Key differences between Front and Hiver

Front's Recent Evolution

Front surpassed $100M ARR in Sep 2025, acquired Idiomatic for AI customer intelligence in Nov 2024, and appointed a new SVP of Channel Sales in Dec 2025.

$100M ARR milestone (Sep 2025)
Idiomatic acquisition for AI topic analysis (Nov 2024)
Agentic automation (Autopilot) embedded into core platform (2026)

Platform Architecture

Front is a standalone CX platform for Gmail and Outlook users. Hiver is a Gmail Chrome extension with a standalone web app in development as of 2026.

Front: standalone; Gmail and Outlook two-way sync supported
Hiver: Gmail-native; no Outlook support; web app in development
Front: Starter supports only one channel type (email, chat, or SMS)

Pricing Models

Hiver offers a free plan and includes AI in Pro. Front has no free plan and charges AI as add-ons on Starter and Growth.

Hiver: free plan (unlimited users); paid from $25/user/mo
Front Starter: $19/seat/mo; AI Copilot adds $20/seat extra
Hiver Pro: $65/user/mo includes AI Agents and Copilot natively

Automation Architecture

Front's AI Autopilot handles agentic workflows as a paid add-on. Hiver's AI Agents are included at Pro tier with no separate fee.

Front Autopilot: agentic workflows; paid add-on on all base plans
Hiver AI Agents: autonomous resolution; included in Pro ($65)
Front: stronger omnichannel routing and rule-based automation depth

Support Quality

Hiver provides 24/7 human support on all plans including free. Front restricts dedicated support access to Scale and Premier contracts.

Hiver: 24/7 human support on all plans; dedicated CSM on Elite
Front: email/chat standard; phone support on Scale+; dedicated team on Premier
Both: 4.6/5 G2 rating; strong customer satisfaction scores

Integration Ecosystem

Front leads on breadth with 125+ integrations. Hiver covers core CRM and productivity tools with deep Gmail ecosystem depth.

Front: 125+ apps; Salesforce, HubSpot, Jira, Slack, Twilio, Shopify, Aircall
Hiver: Salesforce, HubSpot, Jira, Slack, ServiceNow, Zapier natively
Front: no native WhatsApp; requires paid add-on plus Meta fees

Product Overview

Understanding what each platform offers

Front

Omnichannel customer operations platform for high-growth teams

Front is a standalone customer operations platform trusted by 9,000+ businesses including ClickUp, Uber Freight, and Dropbox. Founded in 2013 in San Francisco by Mathilde Collin, Front crossed $100M ARR in September 2025. It serves support, sales, and account management teams with shared inboxes, AI automation, omnichannel routing, and account-based analytics across email, SMS, voice, chat, and social.

Founded

2013

ARR

$100M+ (Sep 2025)

Employees

~535

Ownership

Private VC ($204M raised, $1.7B valuation)

Hiver

Gmail-native AI customer service platform for inbox-first teams

Hiver transforms Gmail into a collaborative helpdesk platform, serving 10,000+ teams across 30 countries including HubSpot, Harvard University, Canva, and Shutterstock. Founded in 2011 in Bangalore by IIT Kharagpur graduates Niraj Ranjan Rout and Nitesh Nandy, Hiver has raised $46.2M. Its standout offer is 24/7 human support on all plans and AI included in Pro and Elite tiers with no add-on fee.

Founded

2011

Revenue

[NOT PUBLICLY DISCLOSED]

Employees

~150-250

Ownership

Private VC ($46.2M raised)

Feature by Feature Comparison

Deep dive into how each platform performs across key areas

Front

Front

G2: 4.6/5; familiar email-like interface; low learning curve
No free plan; 14-day free trial available; requires onboarding for Scale+
Works with Gmail and Outlook; setup takes hours not days
Starter limited to single channel type (email, chat, or SMS only)

Hiver

Hiver

G2: 4.6/5; Chrome extension installs in minutes inside Gmail
Free plan available; 7-day free trial; no credit card required
Zero interface switch; teams work inside existing Gmail inbox

Bottom line: Hiver has the fastest setup for Gmail users. Front offers broader channel coverage from day one.

Front

Front

Starter: $19/seat/mo (annual); Growth: $59; Scale: $99; Premier: custom
No free plan; Starter capped at 10 seats and single channel only
AI Copilot: +$20/seat; Smart QA: +$20/seat; Smart CSAT: +$10/seat

Hiver

Hiver

Free: unlimited users; Lite: $25/user/mo; Pro: $65; Elite: $105
AI Agents and Copilot included in Pro; no AI add-on required
24/7 support included on all plans; no support tier upsell

Bottom line: Hiver is more predictable; AI included in Pro. Front AI costs stack quickly as add-ons on lower tiers.

Front

Front

Workflow rules and routing automations on Growth and above
Autopilot: agentic automation for routine queries (paid add-on)
Smart QA and Smart CSAT: AI quality monitoring add-ons

Hiver

Hiver

SLA rules, auto-assignment, and collision detection on all paid plans
AI Agents for autonomous resolution; included in Pro plan
AI Tagging and Sentiment Analysis included via AI add-on or Pro+

Bottom line: Front Autopilot is more mature for complex routing. Hiver AI Agents are better value at the Pro tier.

Front

Front

125+ integrations: Salesforce, HubSpot, Jira, Slack, Twilio, Shopify, Aircall
Native WhatsApp requires paid add-on plus Meta usage fees
API rate limits scale by plan (50/min Starter to 500/min Premier)

Hiver

Hiver

Salesforce, HubSpot, Jira, Slack, ServiceNow, Zapier natively supported
WhatsApp included in Pro and above (no separate add-on fee)
Gmail native; Google Workspace deep integration out of the box

Bottom line: Front leads on integration breadth. Hiver includes WhatsApp in Pro; Front charges it as an add-on.

Front

Front

SOC 2 Type II, GDPR; centralized admin for permissions and billing
Enterprise-grade security on Scale and above
Data retention: 6 months (Growth); 24 months (Scale); unlimited (Premier)

Hiver

Hiver

SOC 2, GDPR, ISO 27001; HIPAA available on Elite plan
Okta SSO and advanced security controls on Elite
Gmail/Google Workspace security model; CCPA compliant

Bottom line: Hiver's HIPAA and Okta SSO on Elite make it stronger for regulated industries. Front's data retention scales with plan tier.

Front

Front

Email and chat support standard; phone on Scale and above
Dedicated account team on annual contracts over $25K only
Onboarding and implementation services priced separately on larger contracts

Hiver

Hiver

24/7 human support on all plans including free tier
Dedicated CSM on Elite plan; quarterly training program included
CEO-level responsiveness to user feedback noted in reviews

Bottom line: Hiver provides 24/7 support access from free tier upward. Front restricts premium support to high-spend contracts.

Front

Front

Basic analytics on Starter; team and account-based analytics on Growth+
Smart QA: automated AI quality review (paid add-on)
Smart CSAT: inferred satisfaction scoring without manual surveys (paid add-on)

Hiver

Hiver

SLA tracking, CSAT surveys, response time reports on paid plans
AI Usage Dashboards launched Jan 2026; sentiment trend tracking
AI Insights for trend identification across support operations on Elite

Bottom line: Front's Smart QA is unique for quality auditing at scale. Hiver's analytics are more accessible without add-on costs.

Front

Front

Centralized admin console for permissions and billing management
Knowledge bases: 1 (Starter); 2 (Growth); 50 (Scale); 100 (Premier)
Mandatory onboarding fees on annual contracts exceeding $25K

Hiver

Hiver

Role-based access controls; multi-level permissions on paid plans
Audit logs and advanced RBAC on Elite plan
No forced seat minimums; no mandatory onboarding charges

Bottom line: Front's admin console is more feature-rich at scale. Hiver governance is simpler and avoids mandatory onboarding fees.

Front

Front

G2: 4.6/5; familiar email-like interface; low learning curve
No free plan; 14-day free trial available; requires onboarding for Scale+
Works with Gmail and Outlook; setup takes hours not days
Starter limited to single channel type (email, chat, or SMS only)

Hiver

Hiver

G2: 4.6/5; Chrome extension installs in minutes inside Gmail
Free plan available; 7-day free trial; no credit card required
Zero interface switch; teams work inside existing Gmail inbox

Bottom line: Hiver has the fastest setup for Gmail users. Front offers broader channel coverage from day one.

Front

Front

Starter: $19/seat/mo (annual); Growth: $59; Scale: $99; Premier: custom
No free plan; Starter capped at 10 seats and single channel only
AI Copilot: +$20/seat; Smart QA: +$20/seat; Smart CSAT: +$10/seat

Hiver

Hiver

Free: unlimited users; Lite: $25/user/mo; Pro: $65; Elite: $105
AI Agents and Copilot included in Pro; no AI add-on required
24/7 support included on all plans; no support tier upsell

Bottom line: Hiver is more predictable; AI included in Pro. Front AI costs stack quickly as add-ons on lower tiers.

Front

Front

Workflow rules and routing automations on Growth and above
Autopilot: agentic automation for routine queries (paid add-on)
Smart QA and Smart CSAT: AI quality monitoring add-ons

Hiver

Hiver

SLA rules, auto-assignment, and collision detection on all paid plans
AI Agents for autonomous resolution; included in Pro plan
AI Tagging and Sentiment Analysis included via AI add-on or Pro+

Bottom line: Front Autopilot is more mature for complex routing. Hiver AI Agents are better value at the Pro tier.

Front

Front

125+ integrations: Salesforce, HubSpot, Jira, Slack, Twilio, Shopify, Aircall
Native WhatsApp requires paid add-on plus Meta usage fees
API rate limits scale by plan (50/min Starter to 500/min Premier)

Hiver

Hiver

Salesforce, HubSpot, Jira, Slack, ServiceNow, Zapier natively supported
WhatsApp included in Pro and above (no separate add-on fee)
Gmail native; Google Workspace deep integration out of the box

Bottom line: Front leads on integration breadth. Hiver includes WhatsApp in Pro; Front charges it as an add-on.

Front

Front

SOC 2 Type II, GDPR; centralized admin for permissions and billing
Enterprise-grade security on Scale and above
Data retention: 6 months (Growth); 24 months (Scale); unlimited (Premier)

Hiver

Hiver

SOC 2, GDPR, ISO 27001; HIPAA available on Elite plan
Okta SSO and advanced security controls on Elite
Gmail/Google Workspace security model; CCPA compliant

Bottom line: Hiver's HIPAA and Okta SSO on Elite make it stronger for regulated industries. Front's data retention scales with plan tier.

Front

Front

Email and chat support standard; phone on Scale and above
Dedicated account team on annual contracts over $25K only
Onboarding and implementation services priced separately on larger contracts

Hiver

Hiver

24/7 human support on all plans including free tier
Dedicated CSM on Elite plan; quarterly training program included
CEO-level responsiveness to user feedback noted in reviews

Bottom line: Hiver provides 24/7 support access from free tier upward. Front restricts premium support to high-spend contracts.

Front

Front

Basic analytics on Starter; team and account-based analytics on Growth+
Smart QA: automated AI quality review (paid add-on)
Smart CSAT: inferred satisfaction scoring without manual surveys (paid add-on)

Hiver

Hiver

SLA tracking, CSAT surveys, response time reports on paid plans
AI Usage Dashboards launched Jan 2026; sentiment trend tracking
AI Insights for trend identification across support operations on Elite

Bottom line: Front's Smart QA is unique for quality auditing at scale. Hiver's analytics are more accessible without add-on costs.

Front

Front

Centralized admin console for permissions and billing management
Knowledge bases: 1 (Starter); 2 (Growth); 50 (Scale); 100 (Premier)
Mandatory onboarding fees on annual contracts exceeding $25K

Hiver

Hiver

Role-based access controls; multi-level permissions on paid plans
Audit logs and advanced RBAC on Elite plan
No forced seat minimums; no mandatory onboarding charges

Bottom line: Front's admin console is more feature-rich at scale. Hiver governance is simpler and avoids mandatory onboarding fees.

Pricing & Value Breakdown

Transparent comparison of costs and what's included: Front vs Hiver

Plan Tier	Front	Hiver
Free/Entry Free/Entry	No free plan; 14-day trial available; Starter: $19/seat/mo (annual, max 10 seats) No free plan; 14-day trial available; Starter: $19/seat/mo (annual, max 10 seats)	Free: unlimited users; shared inboxes, basic assignment, collision detection Free: unlimited users; shared inboxes, basic assignment, collision detection
Mid-Tier Mid-Tier	Growth: $59/seat/mo (annual); up to 35 seats; workflow automation, analytics Growth: $59/seat/mo (annual); up to 35 seats; workflow automation, analytics	Lite: $25/user/mo (annual); automations, SLAs, basic analytics; 2-seat min Lite: $25/user/mo (annual); automations, SLAs, basic analytics; 2-seat min
Professional Professional	Scale: $99/seat/mo (annual only); 2-seat min; enterprise security, advanced onboarding Scale: $99/seat/mo (annual only); 2-seat min; enterprise security, advanced onboarding	Pro: $65/user/mo (annual); AI Agents, AI Copilot, WhatsApp, voice, CSAT, Salesforce/HubSpot Pro: $65/user/mo (annual); AI Agents, AI Copilot, WhatsApp, voice, CSAT, Salesforce/HubSpot
Enterprise Enterprise	Premier: custom pricing; 50+ seats; video conferencing, premium support, custom integrations Premier: custom pricing; 50+ seats; video conferencing, premium support, custom integrations	Elite: $105/user/mo (annual); AI QA, AI Insights, HIPAA, Okta SSO, dedicated CSM Elite: $105/user/mo (annual); AI QA, AI Insights, HIPAA, Okta SSO, dedicated CSM
Unlimited Agent Unlimited Agent	Not available; per-seat only; AI add-ons billed separately per seat Not available; per-seat only; AI add-ons billed separately per seat	Not available; per-seat only; predictable linear pricing; no seat minimums Not available; per-seat only; predictable linear pricing; no seat minimums

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AI Pricing Deep Dive

See which AI capabilities are included vs charged as extras: Front vs Hiver

AI Capability	Front	Hiver
AI Agent Assistance AI Agent Assistance	Copilot: +$20/seat/mo on Starter and Growth; included in Enterprise Copilot: +$20/seat/mo on Starter and Growth; included in Enterprise	AI Copilot included in Pro ($65/user/mo); add-on $20/seat on lower plans AI Copilot included in Pro ($65/user/mo); add-on $20/seat on lower plans
Ticket Summarization Ticket Summarization	Included within Copilot add-on; not in base Starter/Growth plans Included within Copilot add-on; not in base Starter/Growth plans	AI Summarizer included in Pro and via $20/seat AI add-on on lower tiers AI Summarizer included in Pro and via $20/seat AI add-on on lower tiers
Response Generation Response Generation	Copilot AI reply drafts; +$20/seat/mo on Starter and Growth Copilot AI reply drafts; +$20/seat/mo on Starter and Growth	AI Compose for full reply generation; included in Pro and AI add-on AI Compose for full reply generation; included in Pro and AI add-on
Intelligent Routing Intelligent Routing	Rule-based routing on Growth+; AI routing on Scale and above Rule-based routing on Growth+; AI routing on Scale and above	Auto-assignment and AI-based routing; included in Pro plan Auto-assignment and AI-based routing; included in Pro plan
Sentiment Analysis Sentiment Analysis	[VERIFY] Not clearly included in base plans; part of Smart CSAT add-on [VERIFY] Not clearly included in base plans; part of Smart CSAT add-on	Sentiment analysis included via AI add-on or Pro plan natively Sentiment analysis included via AI add-on or Pro plan natively
Conversational AI/Chatbot Conversational AI/Chatbot	Autopilot: agentic chatbot automation; paid add-on on all base plans Autopilot: agentic chatbot automation; paid add-on on all base plans	AI Agents for autonomous resolution; included in Pro ($65/user/mo) AI Agents for autonomous resolution; included in Pro ($65/user/mo)
Quality Monitoring Quality Monitoring	Smart QA: +$20/seat/mo add-on; automated quality reviews at scale Smart QA: +$20/seat/mo add-on; automated quality reviews at scale	AI QA for agent quality monitoring; included in Elite ($105/user/mo) AI QA for agent quality monitoring; included in Elite ($105/user/mo)

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Hidden Costs Comparison

The real cost of Front vs Hiver: what's included and what costs extra

Features	Front	Hiver
Free plan Free plan	Not available; trial only Not available; trial only	Yes; unlimited users; basic shared inbox and collaboration Yes; unlimited users; basic shared inbox and collaboration
AI features AI features	Copilot +$20/seat; Smart QA +$20/seat; Autopilot add-on extra Copilot +$20/seat; Smart QA +$20/seat; Autopilot add-on extra	AI Copilot/Agents included in Pro; add-on $20/seat on lower tiers AI Copilot/Agents included in Pro; add-on $20/seat on lower tiers
WhatsApp channel WhatsApp channel	Paid add-on; plus Meta usage fees billed separately Paid add-on; plus Meta usage fees billed separately	Included in Pro and Elite plans; no separate WhatsApp fee Included in Pro and Elite plans; no separate WhatsApp fee
Onboarding Onboarding	Mandatory onboarding fees on contracts over $25K Mandatory onboarding fees on contracts over $25K	No mandatory onboarding fees on any plan No mandatory onboarding fees on any plan
Support tier Support tier	Email/chat standard; phone on Scale; dedicated team on Premier Email/chat standard; phone on Scale; dedicated team on Premier	24/7 on all plans including free; dedicated CSM on Elite only 24/7 on all plans including free; dedicated CSM on Elite only
Seat limits Seat limits	Starter capped at 10; Growth at 35; Scale/Premier no cap Starter capped at 10; Growth at 35; Scale/Premier no cap	No seat minimums; scale linearly without forced upgrades No seat minimums; scale linearly without forced upgrades
Knowledge bases Knowledge bases	1 (Starter); 2 (Growth); 50 (Scale); 100 (Premier) 1 (Starter); 2 (Growth); 50 (Scale); 100 (Premier)	Included across paid plans; no knowledge base seat cap Included across paid plans; no knowledge base seat cap

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Industry-Specific Use Cases

Find the right platform for your industry

Features	Front	Hiver	Verdict
SaaS / Tech Companies SaaS / Tech Companies	Strong: omnichannel; Salesforce, HubSpot, Jira integrations; 9,000+ tech customers Strong: omnichannel; Salesforce, HubSpot, Jira integrations; 9,000+ tech customers	Strong: Gmail-first SaaS teams; Harvard, HubSpot, Canva, Shutterstock users Strong: Gmail-first SaaS teams; Harvard, HubSpot, Canva, Shutterstock users	Front for omnichannel SaaS; Hiver for Gmail-first SaaS teams Front for omnichannel SaaS; Hiver for Gmail-first SaaS teams
E-commerce / Retail E-commerce / Retail	Strong: Shopify integration; SMS and chat for order support; ClickUp uses Front Strong: Shopify integration; SMS and chat for order support; ClickUp uses Front	Moderate: no Shopify native; suitable for Gmail-centric retail operations Moderate: no Shopify native; suitable for Gmail-centric retail operations	Front wins on e-commerce channel breadth; Hiver if Gmail-only Front wins on e-commerce channel breadth; Hiver if Gmail-only
Healthcare / BFSI Healthcare / BFSI	Moderate: SOC 2 compliant; HIPAA not clearly available on standard plans Moderate: SOC 2 compliant; HIPAA not clearly available on standard plans	Strong: HIPAA on Elite; ISO 27001; Okta SSO; ideal for health-tech teams Strong: HIPAA on Elite; ISO 27001; Okta SSO; ideal for health-tech teams	Hiver wins on HIPAA accessibility; Front requires plan verification Hiver wins on HIPAA accessibility; Front requires plan verification
Education / K-12 / Universities Education / K-12 / Universities	Moderate: no free plan; Starter pricing accessible; Harvard not listed as customer Moderate: no free plan; Starter pricing accessible; Harvard not listed as customer	Strong: free plan; Harvard University uses Hiver; easy Gmail adoption Strong: free plan; Harvard University uses Hiver; easy Gmail adoption	Hiver wins on free plan and Harvard-endorsed ease of use Hiver wins on free plan and Harvard-endorsed ease of use
IT Services / MSPs IT Services / MSPs	Moderate: Jira integration; no ITSM asset management capabilities Moderate: Jira integration; no ITSM asset management capabilities	Moderate: Jira and ServiceNow integrated; no native ITSM asset management Moderate: Jira and ServiceNow integrated; no native ITSM asset management	Tie: both cover core IT integrations; neither has full ITSM depth Tie: both cover core IT integrations; neither has full ITSM depth
Non-profit / Government Non-profit / Government	Moderate: no listed nonprofit discounts; Starter accessible for small teams Moderate: no listed nonprofit discounts; Starter accessible for small teams	Strong: nonprofit discounts available; free plan suits small nonprofit teams Strong: nonprofit discounts available; free plan suits small nonprofit teams	Hiver wins on free plan and nonprofit discounts Hiver wins on free plan and nonprofit discounts
Manufacturing / Logistics Manufacturing / Logistics	Strong: logistics sector focus; Uber Freight and Reed Mackay use Front Strong: logistics sector focus; Uber Freight and Reed Mackay use Front	Limited: not primarily targeted at manufacturing; Gmail-dependency limits IoT use Limited: not primarily targeted at manufacturing; Gmail-dependency limits IoT use	Front wins clearly for logistics and travel verticals Front wins clearly for logistics and travel verticals

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Switching to HappyFox from Front or Hiver

The 4-Step Process (2-5 Weeks Total)

1

Export & Assessment

2-5 Days

Export and assess your current setup.

All tickets, contacts, and profiles
Knowledge base articles and macros
SLA policies and team structure
Custom fields, tags, and historical data

2

Config & Mapping

3-7 Days

Configure HappyFox and map your data.

Ticket categories, statuses and SLAs
Team structure and roles
Email routing and channels
Automation rules and branding

3

Automation Setup

2-5 Days

Set up automation rules and workflows.

Ticket routing and escalation rules
SLA timers and business hour calendars
Smart rules, canned responses, and macros
Integration connections and webhook triggers

4

Testing & Go-Live

5-10 Days

Test thoroughly and go live with confidence.

End-to-end ticket flow testing
Agent training and onboarding sessions
Parallel running period (optional)
Go-live with HappyFox support on standby

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Frequently Asked Questions

Does Front work with Outlook or only Gmail?

Front works with both Gmail and Outlook for receiving messages, but as of 2026 it no longer offers full two-way Outlook sync. Actions taken in Front such as archiving or tagging do not reflect back in Outlook. Hiver is Gmail-only and does not support Outlook at all.

Is Hiver only for Gmail users?

Yes, currently. Hiver is a Gmail Chrome extension and only works with Google Workspace. A standalone web app is in development as of 2026 but not yet available. Teams using Outlook cannot use Hiver without switching email clients.

Does Front include AI in its base plans?

No. On Starter and Growth plans, AI Copilot is a $20/seat/month add-on. Smart QA and Smart CSAT cost an additional $20 and $10 per seat respectively. AI Autopilot is a separate paid add-on. Enterprise plans include AI features by default.

Which platform is better for small teams?

Hiver is stronger for small teams. It offers a free plan for unlimited users, no seat minimums, and 24/7 support on all plans. Front's Starter plan is capped at 10 seats, supports only a single channel, and has no free plan, making early-stage costs higher.

How does Front vs Hiver compare for HIPAA compliance?

Hiver offers HIPAA compliance on its Elite plan at $105/user/month, alongside Okta SSO and ISO 27001 certification. Front's HIPAA compliance status on standard plans is not clearly published; teams in regulated industries should verify directly before purchasing.

Why settle for either? See what HappyFox offers.

Custom demo + side-by-side comparison + cost savings analysis

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