Ticket creation user experience
Ticket response user experience
Email to Case
User, Role, and Access Management
What's new with HappyFox help desk
Managing Asset Types
Multibrand SSL support
Ease of Use
Ease of Setup
Quality of Support
Has the product been a good partner in doing business?
Product Direction (% positive)
HappyFox Help Desk is an easy-to-use customer service software that is equipped with advanced automation capabilities, self-service and collaboration functionalities, and flexible pricing plans.
We aim to add delight to each step of the customer journey by providing your service team with the tools to offer personalized and multi-channel support. Features like a multilingual knowledge base, real-time reporting, and easy availability of CRM, social media, e-commerce, and messaging integrations and other custom APIs like Salesforce, Whatsapp, Slack, Shopify, and Twitter lead to better customer conversations and higher levels of customer satisfaction.
HappyFox is an omnichannel ticketing system that lets you unify channels like email, phone, live chat widgets, social media, SMS, in-app chat feature, and chatbots. You can view customer data within a single shared inbox interface, allowing your team to address support tickets with access to the correct context, without any hidden costs. You can also use our Help Desk mobile app for iOS and Android to directly view and act on tickets.
Customer support is more than just resolving customer queries. Building lasting customer relationships requires your team members to engage in active collaboration in the workspace. Features such as collision detection, intelligent routing, ticket notifications, and Private Notes in our help desk software encourage your support team to work together to reduce response times, avoid SLA breaches, and provide better customer experiences.
We place a high emphasis on making our helpdesk ticketing solution configurable and easy to use for support teams, maximizing their productivity. G2 Crowd users rate HappyFox as more flexible and customizable than Freshworks and we attribute that to features like our customizable internal and external knowledge base and faq features, canned action functionalities, automation via Smart Rules, and robust customer portal services.
Director, Global Technical Support at Jabra GN
Whilrlpool Global Finance Center
The technology we provide through AI-led automation and real-time reporting and analytics give you a definite improvement in customer experience, right from the starting price plan. Our automation features let you route and deflect tickets, provide collision detection, and streamline resolution workflows. Real-time reporting features will help you make data-driven decisions based on customized metrics.
We are staunch believers in the power of relying on excellent customer communication and requirements for the success of any offering. Our customer service team provides dedicated support in form of quick response times, access to QA and development teams for escalations, dedicated customer forums, and transition and onboarding support by product specialists. Hence, it’s no surprise we have a 96% YTD CSAT score.
Convinced? Effortlessly migrate from
Freshdesk to HappyFox today!
Smooth switch and migration
We offer end-to-end assistance on your transition to our support tool from freshdesk.
Managed customer success
Build a proactive service strategy with our dedicated customer success managers.
Resources to get you started
Be in the know-how with ready access to webinars, whitepapers, templates, and e-books.
Switch to HappyFox for a feature-filled service desk tool that strives to improve agent productivity and response times.