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HappyFox vs Freshdesk

Why HappyFox is the best Freshdesk alternative

If you’re looking for a simpler, more affordable, and more intuitive SaaS help desk alternative to Freshdesk, you are at the right place. We are a trusted omnichannel ticketing software that aims to make the customer experience a happy process for clients and support agents. We strive to provide advanced functionalities that are useful for enterprises, startups, and small businesses, making us the best alternative to Freshdesk.

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Recommended by leading
industry reviewers

Boost Efficiency with Omnichannel Support

Category

HappyFox logo HappyFox logo
Freshdesk logo Freshdesk logo

Ticket creation user experience

9.1/10

8.8/10

Ticket response user experience

9.0/10

8.8/10

Workflow

8.7/10

8.4/10

SLA Management

8.7/10

8.2/10

Ticket Collaboration

8.8/10

8.6/10

Knowledge Base

8.6/10

8.7/10

Customer Portal

8.9/10

8.6/10

Email to Case

9.0/10

8.9/10

Chat/Live Support

8.6/10

8.5/10

Social Integration

8.6/10

8.2/10

Customization

8.3/10

8.0/10

User, Role, and Access Management

8.7/10

8.5/10

Integration

8.7/10

8.2/10

Reporting

8.3/10

7.8/10

* All satisfaction statistics based on user ratings from G2 Crowd for 2022

What's new with HappyFox help desk

Managing Asset Types

Managing Asset Types

Multibrand SSL support

Multibrand SSL support

In-App Notifications

In-App Notifications

Why you should choose HappyFox over Freshdesk

HappyFox vs. Freshdesk

Category

HappyFox logo HappyFox logo
Freshdesk logo Freshdesk logo

Overall

4.5

4.4

Meets Requirements

8.9

8.5

Ease of Use

9.2

8.8

Ease of Setup

8.9

8.5

Quality of Support

9.1

8.8

Has the product been a good partner in doing business?

9.2

8.8

Product Direction (% positive)

9.0

8.6

* All satisfaction statistics based on user ratings from G2 Crowd for 2022

Why customers choose HappyFox over Freshdesk

HappyFox Help Desk is an easy-to-use customer service software that is equipped with advanced automation capabilities, self-service and collaboration functionalities, and flexible pricing plans.

Emphasis on providing contextual support

Emphasis on providing contextual support

We aim to add delight to each step of the customer journey by providing your service team with the tools to offer personalized and multi-channel support. Features like a multilingual knowledge base, real-time reporting, and easy availability of CRM, social media, e-commerce, and messaging integrations and other custom APIs like Salesforce, Whatsapp, Slack, Shopify, and Twitter lead to better customer conversations and higher levels of customer satisfaction.

Omnichannel ticket management software

Omnichannel ticket management software

HappyFox is an omnichannel ticketing system that lets you unify channels like email, phone, live chat widgets, social media, SMS, in-app chat feature, and chatbots. You can view customer data within a single shared inbox interface, allowing your team to address support tickets with access to the correct context, without any hidden costs. You can also use our Help Desk mobile app for iOS and Android to directly view and act on tickets.

Features that support active collaboration

Features that support active collaboration

Customer support is more than just resolving customer queries. Building lasting customer relationships requires your team members to engage in active collaboration in the workspace. Features such as collision detection, intelligent routing, ticket notifications, and Private Notes in our help desk software encourage your support team to work together to reduce response times, avoid SLA breaches, and provide better customer experiences.

Multiple streams to resolve customer issues

Multiple streams to resolve customer issues

We place a high emphasis on making our helpdesk ticketing solution configurable and easy to use for support teams, maximizing their productivity. G2 Crowd users rate HappyFox as more flexible and customizable than Freshworks and we attribute that to features like our customizable internal and external knowledge base and faq features, canned action functionalities, automation via Smart Rules, and robust customer portal services.

Trusted and loved by customers ❤️

Automation & reporting without the learning curve

Automation & reporting without the learning curve

The technology we provide through AI-led automation and real-time reporting and analytics give you a definite improvement in customer experience, right from the starting price plan. Our automation features let you route and deflect tickets, provide collision detection, and streamline resolution workflows. Real-time reporting features will help you make data-driven decisions based on customized metrics.

Reliable and easy-to-access customer support

Reliable and easy-to-access customer support

We are staunch believers in the power of relying on excellent customer communication and requirements for the success of any offering. Our customer service team provides dedicated support in form of quick response times, access to QA and development teams for escalations, dedicated customer forums, and transition and onboarding support by product specialists. Hence, it’s no surprise we have a 96% YTD CSAT score.

Convinced? Effortlessly migrate from
Freshdesk to HappyFox today!

Smooth switch and migration

We offer end-to-end assistance on your transition to our support tool from freshdesk.

Managed customer success

Build a proactive service strategy with our dedicated customer success managers.

Resources to get you started

Be in the know-how with ready access to webinars, whitepapers, templates, and e-books.

Compare HappyFox with other help desks

Looking to switch to HappyFox from another customer service software solution? Find out why we are the best help desk solution provider.

Give your customers the best
alternative to Freshdesk

Switch to HappyFox for a feature-filled service desk tool that strives to improve agent productivity and response times.