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Overview
Help Desk Tour Provide faster and better support for your customers.
Get a Demo See HappyFox Helpdesk in action.
Features
Ticketing System Deliver exceptional customer service with HappyFox.
Knowledge Base Promote self-service; build help and FAQ pages.
Canned Actions Respond faster using templated responses and actions.
Automation Reduce the time spent on repetitive tasks.
Task Management Create and manage all the tasks involved in resolving a ticket.
Asset Management Track hardware and software assets in one place.
Satisfaction Survey Get Feedback and Improve Customer Experience.
Help Desk Reports Monitor, Analyze and Improve your Customer Support.
Industries
Education Streamline your IT and Operations Support
IT Services Provide the best IT support
Non-Profit Organisations Affordable help desk for efficient operations
Airlines Elevate your customer service experience
Resources
E-books & Guides Resources to reinvent your customer service experience.
Webinars Learn how to make the most of HappyFox products.
Customer Stories Thousands of great companies call HappyFox a great friend.
Videos Checkout our library of educational videos.
Support Center What can we help you with? Talk to our customer support.
Blog Learn tips, stories, and new techniques.
HappyFox Help Desk vs Freshdesk Support
HappyFox Help Desk
Freshdesk Support
Overall Score
4.6 / 5
4.4 / 5
Meets Requirements
Ease of Use
Ease of Setup
Ease of Admin
Quality of Support
Ease of Doing Business With
Product Direction (% positive)
The ratings above are based on user reviews on G2 Crowd as of July 4, 2019.
WHY Happyfox?
Handle all inbound requests in one place
Several email inboxes? No problem. Multiple social media accounts? Easy! No hidden costs or add-ons like in Freshdesk.
Learn more →Let your data speak with custom reports
Capture trends and measure team productivity in realtime. Offers a superior user interface than Freshdesk.
Learn more →Respond quickly and consistently
View, reply and repeat. G2 Crowd users rate HappyFox as more flexible and customizable than Freshdesk.
Learn more →Easy on admins, easy on agents
Customize and personalize for maximum productivity. More flexible and configurable than Freshdesk.
Learn more →NOT CONVINCED YET?
“With HappyFox we have a specialized partner, whose vast customer portfolio across multiple industries, sees and knows the next "big thing" in customer support, and integrates this into a compact and cost-effective solution, saving considerable effort, time and cost for us. In short, it allows us to focus on happy customers – the rest we leave to HappyFox.”
Director, Global Technical Support
“One of my key clients is now receiving 95% of support tickets being responded to within 2 hours. They are impressed! This is something I have not been able to demonstrate before.”
Director, FatcatIT
