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HappyFox vs Zohodesk

Make a Switch to the Best Zoho Desk Alternative Today

By switching to HappyFox, you invest in an omnichannel customer service software that aims to make customer experience a happy process for clients and support agents. It is easy to use and equipped with automation, asset management, reporting, and collaboration functionalities, industry-standard integrations, and flexible pricing plans, making it the best alternative to Zoho Desk.

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Switch to the Best Zohodesk Alternative

Recommended by leading
industry reviewers

Boost Efficiency with Omnichannel Support

Category

HappyFox logo HappyFox logo
Zoho logo Zoho logo

G2 rating

4.5

4.4

Meets requirements*

8.9/10

8.7/10

Ease of setup*

9.2/10

8.6/10

Ease of use*

9.2/10

8.5/10

Quality of support*

9.1/10

8.4/10

Ease of doing business*

9.2/10

8.5/10

* All satisfaction statistics based on user ratings from G2 Crowd for 2022

Why you should choose
HappyFox over Zoho Desk

Multiple must-have features are unlocked only at the highest plans

User-friendly and easy to configure help desk software

Why customers choose HappyFox over Zoho Desk

Improve service management with integrations

Improve service management with integrations

Any ticket management software‘s workflow needs to be supplemented with powerful apps and integrations that are prioritized making your support team’s work quicker and easier. HappyFox provides you with a variety of CRM, messaging, chatbots, SaaS, project management, and social media integrations like Salesforce, Jira, Asana, WhatsApp, Shopify, Slack, and other APIs that elevate the existing help desk features to improve customer satisfaction. Our ticketing system is also functional on mobile devices through our iOS and Android mobile apps.

Advanced automation, reporting, and analytics capabilities

Advanced automation, reporting, and analytics capabilities

With HappyFox, you can depend on real-time reporting features, starting from the starting price plan, to help you make data-driven decisions based on customized metrics. We also offer automation features paired with notifications like auto-assignment, intelligent routing, agent collision alerts, and Smart Rules that help you streamline the support process while reducing the workload of your team by reducing the volume of incoming support tickets.

Customizable and powerful self-service portal

Customizable and powerful self-service portal

Today, customer service platforms need to have a robust knowledge base and FAQ management system. They not only help you manage SLAs by encouraging self-service but also improve customer engagement by providing multi-channel support. We attribute our highly rated self-service capabilities to features like our customizable internal and external knowledge base and faq features, canned action functionalities, and customer portal services.

Reliable and easy-to-access customer support

Reliable and easy-to-access customer support

We truly believe in the power of supporting our customers, irrespective of whether they are small businesses, startups, or enterprises, with a dedicated customer service team that provides help in form of quick response times, access to QA and development teams for escalations, dedicated customer forums, and transition and onboarding support by product specialists. Hence, it’s no surprise we have a 96% YTD CSAT score.

Trusted and loved by customers ❤️

Ready to switch to HappyFox from Zoho Desk?
We’re here to make your migration easy

Smooth switch and migration

We offer end-to-end assistance on your transition to our support tool from Zohodesk.

Managed customer success

Build a proactive service strategy with our dedicated customer success managers.

Resources to get you started

Be in the know-how with ready access to webinars, whitepapers, templates, and e-books.

Compare HappyFox with other help desks

Looking to switch to HappyFox from another customer service software solution? Find out why we are the best help desk solution provider.

Your search for a Zoho Desk alternative ends here

Switch to HappyFox for a feature-filled service desk tool that strives to improve
agent productivity and customer relationships.