Ease of setup*
Ease of use*
Quality of support*
Ease of doing business*
User-friendly and easy to configure help desk software
Any ticket management software‘s workflow needs to be supplemented with powerful apps and integrations that are prioritized making your support team’s work quicker and easier. HappyFox provides you with a variety of CRM, messaging, chatbots, SaaS, project management, and social media integrations like Salesforce, Jira, Asana, WhatsApp, Shopify, Slack, and other APIs that elevate the existing help desk features to improve customer satisfaction. Our ticketing system is also functional on mobile devices through our iOS and Android mobile apps.
With HappyFox, you can depend on real-time reporting features, starting from the starting price plan, to help you make data-driven decisions based on customized metrics. We also offer automation features paired with notifications like auto-assignment, intelligent routing, agent collision alerts, and Smart Rules that help you streamline the support process while reducing the workload of your team by reducing the volume of incoming support tickets.
Today, customer service platforms need to have a robust knowledge base and FAQ management system. They not only help you manage SLAs by encouraging self-service but also improve customer engagement by providing multi-channel support. We attribute our highly rated self-service capabilities to features like our customizable internal and external knowledge base and faq features, canned action functionalities, and customer portal services.
We truly believe in the power of supporting our customers, irrespective of whether they are small businesses, startups, or enterprises, with a dedicated customer service team that provides help in form of quick response times, access to QA and development teams for escalations, dedicated customer forums, and transition and onboarding support by product specialists. Hence, it’s no surprise we have a 96% YTD CSAT score.
Director, Global Technical Support at Jabra GN
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