Agent Collision detection
Customer satisfaction surveys
Integration with messaging apps
Ease of setup*
Ease of use*
Quality of support*
Ease of doing business*
Unlike Kayako, that provides privacy and security features only at higher pricing plans, all HappyFox plans adopt industry accepted security & privacy frameworks with GDPR, SOC 2 Type II, and CCPA certifications. We ensure that all your and your customer’s information is secure. You can secure help desk data with data encryption at transit and rest and decrease the risk of unauthorized access with security features like 2FA and audit logs.
Kayako does not offer any automation or reporting and analytics functionalities, leaving you without real-time feedback and time and effort-saving features. We let you leverage automation features like auto-assignment and Smart Rules, in addition to advanced reporting capabilities that help you make informed decisions based on data-driven insights and customized metrics, improving your CSAT scores. Now, your support team does not need SQL to generate reports.
Our product prioritizes collaboration and active agent participation to ensure high rates of customer satisfaction. On HappyFox Help Desk, you can use Private Notes to manage internal communication, and features like agent collision detection, tagging, and intelligent ticket routing to encourage effective collaboration amongst your employees.
All plans at HappyFox are more than just a shared inbox support solution. They include features like security, automation, real-time reporting, time tracking, self-service portal, CRM integrations, and SLA management. Our higher-priced plans include additional advanced features like task management, agent scripting, and asset management.
Director, Global Technical Support at Jabra GN
Whilrlpool Global Finance Center
Compared to Zendesk, HappyFox comes with a transparent and flexible pricing plan that has access to features like security, reporting, and automation in the lower-priced plans, without any add-on costs. When you purchase Help Desk, you get access to knowledge base and FAQ management features, automation functionalities like smart routing, SSL certificate hosting, and customer portal, in addition to support request management.
Irrespective of the plan you are on, our team members are always on standby to address customer requests via free multi-channel support. Our fast response times, access to QA and development teams for escalations, dedicated customer forums, and transition and onboarding support by a product specialist are a testament to our approach to customer engagement and support, which is backed by a 96% YTD CSAT score.
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Smooth switch and migration
We offer end-to-end assistance on your transition to our support tool from Kayako.
Managed customer success
Build a proactive service strategy with our dedicated customer success managers.
Resources to get you started
Be in the know-how with ready access to webinars, whitepapers, templates, and e-books.
Switch to HappyFox for a feature-filled service desk tool that strives to improve
agent productivity, response times, and customer communication.