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HappyFox vs Kayako

​​Migrate to the Best
Kayako Alternative Today

You need to consider HappyFox Help Desk if you’re looking for a Kayako alternative. We are a trusted and award-winning omnichannel ticketing software that aims to make customer experience a happy process for clients and support agents. It is equipped with advanced automation functionalities, industry-standard integrations, and flexible pricing plans, making it the best alternative to Kayako.

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HappyFox vs. Kayako

Category

HappyFox logo HappyFox logo
Kayako logo Kayako logo

Integrations

yes icon
no icon

Real-time reporting

yes icon
no icon

Agent Collision detection

yes icon

no icon

Clone tickets

yes icon

yes icon

Round-robin assignment

yes icon

no icon

Customer satisfaction surveys

yes icon
no icon

Integration with messaging apps

yes icon
no icon

Recommended by leading
industry reviewers

Boost Efficiency with Omnichannel Support

Category

HappyFox logo HappyFox logo
Kayako logo Kayako logo

G2 rating

4.5

4.0

Meets requirements*

8.9/10

8.1/10

Ease of setup*

8.9 /10

7.9/10

Ease of use*

9.2/10

8.4/10

Quality of support*

9.1/10

8.1/10

Ease of doing business*

9.2/10

8.3/10

* All satisfaction statistics based on user ratings from G2 Crowd for 2022

How HappyFox improves support by focusing on building customer relationships

Trust in top-level privacy and security

Trust in top-level privacy and security

Unlike Kayako, that provides privacy and security features only at higher pricing plans, all HappyFox plans adopt industry accepted security & privacy frameworks with GDPR, SOC 2 Type II, and CCPA certifications. We ensure that all your and your customer’s information is secure. You can secure help desk data with data encryption at transit and rest and decrease the risk of unauthorized access with security features like 2FA and audit logs.

Advanced automation and reporting capabilities

Advanced automation and reporting capabilities

Kayako does not offer any automation or reporting and analytics functionalities, leaving you without real-time feedback and time and effort-saving features. We let you leverage automation features like auto-assignment and Smart Rules, in addition to advanced reporting capabilities that help you make informed decisions based on data-driven insights and customized metrics, improving your CSAT scores. Now, your support team does not need SQL to generate reports.

Taking agent collaboration a step further

Taking agent collaboration a step further

Our product prioritizes collaboration and active agent participation to ensure high rates of customer satisfaction. On HappyFox Help Desk, you can use Private Notes to manage internal communication, and features like agent collision detection, tagging, and intelligent ticket routing to encourage effective collaboration amongst your employees.

Feature-rich customer service management

Feature-rich customer service management

All plans at HappyFox are more than just a shared inbox support solution. They include features like security, automation, real-time reporting, time tracking, self-service portal, CRM integrations, and SLA management. Our higher-priced plans include additional advanced features like task management, agent scripting, and asset management.

Trusted and loved by customers ❤️

Omnichannel ticket management software

Omnichannel ticket management software

Compared to Zendesk, HappyFox comes with a transparent and flexible pricing plan that has access to features like security, reporting, and automation in the lower-priced plans, without any add-on costs. When you purchase Help Desk, you get access to knowledge base and FAQ management features, automation functionalities like smart routing, SSL certificate hosting, and customer portal, in addition to support request management.

Improve support workflows with integrations

Improve support workflows with integrations

Irrespective of the plan you are on, our team members are always on standby to address customer requests via free multi-channel support. Our fast response times, access to QA and development teams for escalations, dedicated customer forums, and transition and onboarding support by a product specialist are a testament to our approach to customer engagement and support, which is backed by a 96% YTD CSAT score.

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Smooth switch and migration

We offer end-to-end assistance on your transition to our support tool from Kayako.

Managed customer success

Build a proactive service strategy with our dedicated customer success managers.

Resources to get you started

Be in the know-how with ready access to webinars, whitepapers, templates, and e-books.

Compare HappyFox with other help desks

Looking to switch to HappyFox from another customer service software solution? Find out why we are the best help desk solution provider.

Make the switch to better
help desk software!

Switch to HappyFox for a feature-filled service desk tool that strives to improve
agent productivity, response times, and customer communication.