Kustomer vs Gorgias 2026: Features, Pricing & Who Wins

Honest breakdown of CRM-first omnichannel CX vs Shopify-native ecommerce helpdesk, AI engagement vs resolution billing differences, pricing model trade-offs, and who wins based on real user reviews and head-to-head testing.

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Kustomer vs Gorgias: How They Stack Up

Side-by-side comparison on the things that matter most

Criteria	Kustomer	Gorgias
G2 Rating G2 Rating	4.5/5 (510 reviews); ease of use: 8.8/10 4.5/5 (510 reviews); ease of use: 8.8/10	4.6/5 (548 reviews); Shopify merchants' preferred helpdesk 4.6/5 (548 reviews); Shopify merchants' preferred helpdesk
Starting price Starting price	Enterprise: $89/user/mo (8-seat min, annual) Enterprise: $89/user/mo (8-seat min, annual)	Starter: $10/mo (50 tickets, 3 seats); 7-day trial Starter: $10/mo (50 tickets, 3 seats); 7-day trial
Setup time Setup time	Weeks; CRM config; dedicated onboarding recommended Weeks; CRM config; dedicated onboarding recommended	Hours; Shopify connects in minutes; guided setup Hours; Shopify connects in minutes; guided setup
Hidden costs Hidden costs	AI add-ons; storage overages; voice pay-as-you-go AI add-ons; storage overages; voice pay-as-you-go	AI double-billed; overages $0.36-$0.40/ticket; voice add-ons AI double-billed; overages $0.36-$0.40/ticket; voice add-ons
AI copilot pricing AI copilot pricing	AI Agents for Reps: $40/user/mo add-on AI Agents for Reps: $40/user/mo add-on	AI replies via macros/rules; no per-agent copilot fee AI replies via macros/rules; no per-agent copilot fee
Agentic AI pricing Agentic AI pricing	AI Agents for Customers: $0.60/engaged conversation AI Agents for Customers: $0.60/engaged conversation	AI Agent: $0.90/resolved (annual); billed atop helpdesk ticket AI Agent: $0.90/resolved (annual); billed atop helpdesk ticket
Integrations Integrations	Shopify, Salesforce, HubSpot, Klaviyo, Magento, WooCommerce Shopify, Salesforce, HubSpot, Klaviyo, Magento, WooCommerce	150+ ecommerce apps; Shopify, Klaviyo, Loop, Recharge, Yotpo 150+ ecommerce apps; Shopify, Klaviyo, Loop, Recharge, Yotpo
Support availability Support availability	Email, chat, phone; CSM included on Ultimate plan Email, chat, phone; CSM included on Ultimate plan	Email standard; success manager from Advanced ($900/mo) Email standard; success manager from Advanced ($900/mo)

TLDR Verdict

Quick guide to help you decide

Kustomer

Break down

CRM-first platform; unified timeline across all channels
$30M Series B (Aug 2025); AI-native platform launched Oct 2024
Enterprise Bundle: $129/user/mo with AI Agents included
Custom objects and full customer lifecycle management built in
Best for: mid-market brands needing omnichannel CRM depth

Gorgias

Break down

Ticket-volume pricing from $10/mo; unlimited agents on Basic+
15,000+ DTC brands; Shopify investor; 60% AI resolution claimed
Revenue attribution: track sales from support conversations
Best for: Shopify and DTC ecommerce brands at any scale

Why Choose Us?

Key differences between Kustomer and Gorgias

Kustomer's Recent Evolution

Kustomer raised $30M Series B in Aug 2025 and launched an AI-native platform in Oct 2024, adding native AI Voice without third-party add-ons.

$30M Series B led by Norwest (Aug 2025)
AI-native platform and AI Voice launched (Oct 2024)
Douglas Hanna (ex-Zendesk) appointed President and COO

Platform Architecture

Kustomer organizes support around CRM customer profiles with no tickets. Gorgias organizes support around Shopify order-level helpdesk tickets.

Kustomer: CRM timeline; custom objects; no ticket IDs
Gorgias: ticket-based; Shopify order sidebar per ticket
Kustomer: custom objects; Gorgias: ecommerce data only

Pricing Models

Kustomer is seat-based at $89-$139/user/mo with an 8-seat minimum. Gorgias is ticket-volume with unlimited agents on paid plans.

Kustomer: 8-seat minimum; annual contract required
Gorgias: $10/mo starter; unlimited agents on Basic+
Kustomer AI add-ons extra; Gorgias AI double-billed

Automation Architecture

Kustomer AI Studio builds specialized agents with CRM context. Gorgias AI handles WISMO, returns, and order edits within Shopify.

Kustomer: specialized AI agents; no-code Agent Studio
Gorgias: Shopify-native order automation; 60% resolution claimed
Kustomer: $0.60/engaged; Gorgias: $0.90/resolved only

Support Quality

Kustomer G2 support quality: 8.9/10. Gorgias reviews note slower response times on lower-tier plans.

Kustomer G2: 8.9/10 support quality score
Gorgias: email support; slower on smaller plans noted
Both: CSM available on highest plan tier only

Integration Ecosystem

Gorgias has 150+ DTC ecommerce-focused integrations. Kustomer connects CRM-first with Salesforce, HubSpot, and enterprise tools.

Gorgias: Shopify investor; Klaviyo, Loop, Recharge native
Kustomer: Salesforce, HubSpot, WooCommerce, Magento natively
Gorgias AI: Shopify, BigCommerce, Magento only (no WooCommerce)

Product Overview

Understanding what each platform offers

Kustomer

CRM-first AI customer service platform for mid-market brands

Kustomer is an AI-native CRM platform founded in 2015 in New York, spun out of Meta in 2023. It raised $30M Series B in August 2025 and serves 600+ companies including Turo, Everlane, and sweetgreen. Its unified customer timeline across all channels replaces traditional ticket-based workflows with a full CRM system of record.

Founded

2015

Revenue

[NOT PUBLICLY DISCLOSED]

Employees

~303

Ownership

Private VC ($264M raised)

Gorgias

Ecommerce-native conversational AI helpdesk for DTC brands

Gorgias is the leading DTC ecommerce helpdesk founded in 2015 in San Francisco with Shopify as a strategic investor. It has raised $104M and serves 15,000+ merchants including Steve Madden and Glossier. Its ticket-volume pricing model gives unlimited agent access with costs scaling to monthly support volume rather than headcount.

Founded

2015

Revenue

[NOT PUBLICLY DISCLOSED]

Employees

~450

Ownership

Private VC ($104M raised)

Feature by Feature Comparison

Deep dive into how each platform performs across key areas

Kustomer

Kustomer

G2 ease of use: 8.8/10; powerful but has a learning curve
8-seat minimum; annual contract only; no free trial on base plans
AI Agent Studio: no-code custom AI agent builder
Implementation recommended; weeks to fully configure CRM

Gorgias

Gorgias

7-day free trial; Shopify connects in minutes via guided checklist
Starter plan accessible at $10/mo; self-serve onboarding
AI Agent setup links to Shopify data automatically

Bottom line: Gorgias is faster to start for Shopify stores. Kustomer's CRM depth requires more setup time.

Kustomer

Kustomer

Enterprise: $89/user/mo (8-seat min, annual); floor = $8,544/year
AI for Reps: +$40/user/mo; AI for Customers: $0.60/engaged conversation
Conversation-based alternative: $0.35-$0.50/conversation, unlimited seats

Gorgias

Gorgias

Starter: $10/mo (50 tickets); Basic: $60/mo (300 tickets)
AI Agent: $0.90/resolution (annual); double-billed with helpdesk ticket
Overages: $0.36-$0.40/ticket; seasonal spikes can 2-3x monthly bill

Bottom line: Gorgias is cheaper to start at $10/mo. Kustomer's per-seat model is more predictable at scale.

Kustomer

Kustomer

AI Agent Studio: build specialized agents with CRM context
True omnichannel AI: email, chat, SMS, voice, WhatsApp natively
Custom objects power context-aware CRM-driven workflows

Gorgias

Gorgias

Rules engine: tag, route, auto-reply tickets automatically
AI Agent handles WISMO, returns, refunds, order edits natively
Revenue attribution: track sales generated via support conversations

Bottom line: Kustomer's AI Studio offers deeper CRM-powered automation. Gorgias Shopify-native order automation is unmatched for DTC.

Kustomer

Kustomer

Shopify, Salesforce, HubSpot, Klaviyo, Magento, WooCommerce, Narvar
RESTful API for custom integrations and CRM data ingestion
System of record across all customer touchpoints and channels

Gorgias

Gorgias

150+ ecommerce apps: Shopify, Klaviyo, Loop, Recharge, Yotpo, AfterShip
AI Agent actions: Shopify, BigCommerce, Magento only; no WooCommerce AI
Revenue-driving integrations: loyalty, subscriptions, returns, SMS marketing

Bottom line: Gorgias leads on DTC ecommerce ecosystem depth. Kustomer integrates more deeply with enterprise CRM and Salesforce.

Kustomer

Kustomer

SOC 2, GDPR compliant; enterprise-grade security standard
SAML/SSO and SCIM provisioning on Ultimate plan
IP restrictions and advanced data masking on Ultimate

Gorgias

Gorgias

SOC 2, GDPR; Certified B Corporation for sustainable practices
RBAC for team and data management on all plans
API rate limits: 40-80 requests/20 sec on standard plans

Bottom line: Both platforms meet standard enterprise security requirements. Kustomer's SCIM and SAML on Ultimate are stronger for regulated enterprises.

Kustomer

Kustomer

G2 support quality: 8.9/10
Email, chat, phone support; CSM included on Ultimate plan
Proactive support team noted positively in customer reviews

Gorgias

Gorgias

Email standard; dedicated success manager on Advanced ($900/mo)
G2 reviews note slower response times on smaller plans
Active B Corp community; 15,000-brand peer learning network

Bottom line: Kustomer includes a CSM on the Ultimate plan. Gorgias restricts dedicated support to Advanced tier at $900/mo.

Kustomer

Kustomer

Data Explorer: identify CRM and support patterns no-code
Real-time dashboards; CSAT tracking; custom reporting built in
AI-powered leader insights on performance roadmap

Gorgias

Gorgias

Revenue stats: track sales from support chats (Pro+ only)
CSAT reporting, response time, ticket volume dashboards standard
AI resolution rate tracking and automation analytics included

Bottom line: Gorgias revenue attribution is unique for DTC growth teams. Kustomer's Data Explorer offers deeper CRM-level analytics.

Kustomer

Kustomer

Custom objects: track devices, subscriptions, shipments natively
Advanced routing: skill-based, SLA, queue management included
Unlimited collaboration users on Ultimate plan

Gorgias

Gorgias

Unlimited agent seats on Basic and above; no seat scaling
Role-based ticket views and inbox filters per agent
API rate limits; Enterprise has custom volume contracts

Bottom line: Kustomer's custom objects enable complex governance workflows. Gorgias unlimited agents and simple governance suit ecommerce teams.

Kustomer

Kustomer

G2 ease of use: 8.8/10; powerful but has a learning curve
8-seat minimum; annual contract only; no free trial on base plans
AI Agent Studio: no-code custom AI agent builder
Implementation recommended; weeks to fully configure CRM

Gorgias

Gorgias

7-day free trial; Shopify connects in minutes via guided checklist
Starter plan accessible at $10/mo; self-serve onboarding
AI Agent setup links to Shopify data automatically

Bottom line: Gorgias is faster to start for Shopify stores. Kustomer's CRM depth requires more setup time.

Kustomer

Kustomer

Enterprise: $89/user/mo (8-seat min, annual); floor = $8,544/year
AI for Reps: +$40/user/mo; AI for Customers: $0.60/engaged conversation
Conversation-based alternative: $0.35-$0.50/conversation, unlimited seats

Gorgias

Gorgias

Starter: $10/mo (50 tickets); Basic: $60/mo (300 tickets)
AI Agent: $0.90/resolution (annual); double-billed with helpdesk ticket
Overages: $0.36-$0.40/ticket; seasonal spikes can 2-3x monthly bill

Bottom line: Gorgias is cheaper to start at $10/mo. Kustomer's per-seat model is more predictable at scale.

Kustomer

Kustomer

AI Agent Studio: build specialized agents with CRM context
True omnichannel AI: email, chat, SMS, voice, WhatsApp natively
Custom objects power context-aware CRM-driven workflows

Gorgias

Gorgias

Rules engine: tag, route, auto-reply tickets automatically
AI Agent handles WISMO, returns, refunds, order edits natively
Revenue attribution: track sales generated via support conversations

Bottom line: Kustomer's AI Studio offers deeper CRM-powered automation. Gorgias Shopify-native order automation is unmatched for DTC.

Kustomer

Kustomer

Shopify, Salesforce, HubSpot, Klaviyo, Magento, WooCommerce, Narvar
RESTful API for custom integrations and CRM data ingestion
System of record across all customer touchpoints and channels

Gorgias

Gorgias

150+ ecommerce apps: Shopify, Klaviyo, Loop, Recharge, Yotpo, AfterShip
AI Agent actions: Shopify, BigCommerce, Magento only; no WooCommerce AI
Revenue-driving integrations: loyalty, subscriptions, returns, SMS marketing

Bottom line: Gorgias leads on DTC ecommerce ecosystem depth. Kustomer integrates more deeply with enterprise CRM and Salesforce.

Kustomer

Kustomer

SOC 2, GDPR compliant; enterprise-grade security standard
SAML/SSO and SCIM provisioning on Ultimate plan
IP restrictions and advanced data masking on Ultimate

Gorgias

Gorgias

SOC 2, GDPR; Certified B Corporation for sustainable practices
RBAC for team and data management on all plans
API rate limits: 40-80 requests/20 sec on standard plans

Bottom line: Both platforms meet standard enterprise security requirements. Kustomer's SCIM and SAML on Ultimate are stronger for regulated enterprises.

Kustomer

Kustomer

G2 support quality: 8.9/10
Email, chat, phone support; CSM included on Ultimate plan
Proactive support team noted positively in customer reviews

Gorgias

Gorgias

Email standard; dedicated success manager on Advanced ($900/mo)
G2 reviews note slower response times on smaller plans
Active B Corp community; 15,000-brand peer learning network

Bottom line: Kustomer includes a CSM on the Ultimate plan. Gorgias restricts dedicated support to Advanced tier at $900/mo.

Kustomer

Kustomer

Data Explorer: identify CRM and support patterns no-code
Real-time dashboards; CSAT tracking; custom reporting built in
AI-powered leader insights on performance roadmap

Gorgias

Gorgias

Revenue stats: track sales from support chats (Pro+ only)
CSAT reporting, response time, ticket volume dashboards standard
AI resolution rate tracking and automation analytics included

Bottom line: Gorgias revenue attribution is unique for DTC growth teams. Kustomer's Data Explorer offers deeper CRM-level analytics.

Kustomer

Kustomer

Custom objects: track devices, subscriptions, shipments natively
Advanced routing: skill-based, SLA, queue management included
Unlimited collaboration users on Ultimate plan

Gorgias

Gorgias

Unlimited agent seats on Basic and above; no seat scaling
Role-based ticket views and inbox filters per agent
API rate limits; Enterprise has custom volume contracts

Bottom line: Kustomer's custom objects enable complex governance workflows. Gorgias unlimited agents and simple governance suit ecommerce teams.

Pricing & Value Breakdown

Transparent comparison of costs and what's included: Kustomer vs Gorgias

Plan Tier	Kustomer	Gorgias
Free/Entry Free/Entry	No free plan; 30-day AI trial only; no base plan trial No free plan; 30-day AI trial only; no base plan trial	Starter: $10/mo (50 tickets, 3 seats); 7-day free trial Starter: $10/mo (50 tickets, 3 seats); 7-day free trial
Mid-Tier Mid-Tier	No mid-tier; Enterprise and Ultimate are only two seat plans No mid-tier; Enterprise and Ultimate are only two seat plans	Basic: $60/mo (300 tickets); unlimited agents; 150+ integrations Basic: $60/mo (300 tickets); unlimited agents; 150+ integrations
Professional Professional	Enterprise: $89/user/mo (8-seat min, annual); omnichannel, standard routing, automation Enterprise: $89/user/mo (8-seat min, annual); omnichannel, standard routing, automation	Pro: $360/mo (2,000 tickets); revenue stats, 600 AI interactions included Pro: $360/mo (2,000 tickets); revenue stats, 600 AI interactions included
Enterprise Enterprise	Ultimate: $139/user/mo (8-seat min); SAML SSO, SCIM, IP restrictions, CSM Ultimate: $139/user/mo (8-seat min); SAML SSO, SCIM, IP restrictions, CSM	Advanced: $900/mo (5,000 tickets); dedicated email server, 2,500 AI interactions Advanced: $900/mo (5,000 tickets); dedicated email server, 2,500 AI interactions
Unlimited Agent Unlimited Agent	Conversation-based: $0.35-$0.50/conversation; unlimited seats; AI add-ons billed separately Conversation-based: $0.35-$0.50/conversation; unlimited seats; AI add-ons billed separately	No per-seat cost on Basic+; entire team on ticket-volume plan No per-seat cost on Basic+; entire team on ticket-volume plan

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AI Pricing Deep Dive

See which AI capabilities are included vs charged as extras: Kustomer vs Gorgias

AI Capability	Kustomer	Gorgias
AI Agent Assistance AI Agent Assistance	AI for Reps: $40/user/mo; reply suggestions, summaries AI for Reps: $40/user/mo; reply suggestions, summaries	Macros and rules included; no dedicated AI copilot fee Macros and rules included; no dedicated AI copilot fee
Ticket Summarization Ticket Summarization	Included in AI for Reps add-on ($40/user/mo) Included in AI for Reps add-on ($40/user/mo)	Via AI Agent; counted as billable resolution ($0.90) Via AI Agent; counted as billable resolution ($0.90)
Response Generation Response Generation	AI for Reps drafts replies; $40/user/mo add-on AI for Reps drafts replies; $40/user/mo add-on	AI reply drafts; Pro includes 600 AI interactions/mo AI reply drafts; Pro includes 600 AI interactions/mo
Intelligent Routing Intelligent Routing	Intelligent routing built into base platform natively Intelligent routing built into base platform natively	Rules-based routing; AI routing on higher-tier plans Rules-based routing; AI routing on higher-tier plans
Sentiment Analysis Sentiment Analysis	Intent detection included in base platform Intent detection included in base platform	[VERIFY] No dedicated sentiment feature confirmed publicly [VERIFY] No dedicated sentiment feature confirmed publicly
Conversational AI/Chatbot Conversational AI/Chatbot	AI Agents for Customers: $0.60/engaged conversation AI Agents for Customers: $0.60/engaged conversation	AI Agent: $0.90/resolution (annual); $1.00/resolution (monthly) AI Agent: $0.90/resolution (annual); $1.00/resolution (monthly)
Pay-per-Resolution Pay-per-Resolution	$0.60/engaged conversation (charged even if not resolved) $0.60/engaged conversation (charged even if not resolved)	$0.90/resolution (annual); only billed on full AI resolutions $0.90/resolution (annual); only billed on full AI resolutions

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Hidden Costs Comparison

The real cost of Kustomer vs Gorgias: what's included and what costs extra

Features	Kustomer	Gorgias
Data storage Data storage	$50/GB data storage overages $50/GB data storage overages	Not publicly disclosed Not publicly disclosed
File storage File storage	$1/GB attachment storage overages $1/GB attachment storage overages	Not publicly disclosed Not publicly disclosed
Onboarding Onboarding	Custom quote; not included in base plans Custom quote; not included in base plans	7-day trial; success manager from Advanced 7-day trial; success manager from Advanced
Migration Migration	No native migration tools; API config required No native migration tools; API config required	Self-serve; Shopify connects in minutes Self-serve; Shopify connects in minutes
Support Support	CSM only on Ultimate ($139/user/mo) CSM only on Ultimate ($139/user/mo)	Email standard; dedicated success Advanced+ only Email standard; dedicated success Advanced+ only
Implementation Implementation	Complex CRM; weeks to configure properly Complex CRM; weeks to configure properly	Lower plans self-serve; dedicated setup Advanced+ Lower plans self-serve; dedicated setup Advanced+
Training Training	[VERIFY] No formal training program confirmed [VERIFY] No formal training program confirmed	Documentation only; no formal training program Documentation only; no formal training program

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Industry-Specific Use Cases

Find the right platform for your industry

Features	Kustomer	Gorgias	Verdict
SaaS / Tech Companies SaaS / Tech Companies	Strong: CRM depth for SaaS; Everlane, Turo, sweetgreen use cases Strong: CRM depth for SaaS; Everlane, Turo, sweetgreen use cases	Limited: built for ecommerce; not for SaaS B2B or internal support Limited: built for ecommerce; not for SaaS B2B or internal support	Kustomer for SaaS CRM depth; Gorgias not built for SaaS Kustomer for SaaS CRM depth; Gorgias not built for SaaS
E-commerce / Retail E-commerce / Retail	Strong: unified CRM with Shopify, Klaviyo, Narvar; subscription brands Strong: unified CRM with Shopify, Klaviyo, Narvar; subscription brands	Strong: 15,000+ DTC brands; Steve Madden, BrüMate, TUSHY Strong: 15,000+ DTC brands; Steve Madden, BrüMate, TUSHY	Gorgias for Shopify DTC; Kustomer for CRM-heavy retail brands Gorgias for Shopify DTC; Kustomer for CRM-heavy retail brands
Healthcare / BFSI Healthcare / BFSI	Moderate: [VERIFY HIPAA]; enterprise security on Ultimate plan Moderate: [VERIFY HIPAA]; enterprise security on Ultimate plan	Limited: no HIPAA confirmed; not for regulated healthcare environments Limited: no HIPAA confirmed; not for regulated healthcare environments	Verify HIPAA scope with both before committing to either Verify HIPAA scope with both before committing to either
Education / K-12 / Universities Education / K-12 / Universities	Limited: 8-seat minimum floor too high for most education teams Limited: 8-seat minimum floor too high for most education teams	Limited: ticket-volume model not suited for education support teams Limited: ticket-volume model not suited for education support teams	Neither suitable; pricing floors too high for most schools Neither suitable; pricing floors too high for most schools
IT Services / MSPs IT Services / MSPs	Limited: no ITSM; CRM not suited for IT helpdesk workflows Limited: no ITSM; CRM not suited for IT helpdesk workflows	Limited: ecommerce-only focus; no ITSM or asset management Limited: ecommerce-only focus; no ITSM or asset management	Neither suitable; specialist ITSM tools recommended Neither suitable; specialist ITSM tools recommended
Non-profit / Government Non-profit / Government	Limited: premium pricing; no nonprofit discount confirmed publicly Limited: premium pricing; no nonprofit discount confirmed publicly	Limited: ecommerce-specific; no nonprofit pricing confirmed Limited: ecommerce-specific; no nonprofit pricing confirmed	Neither suitable; look for nonprofit-specific helpdesk tools Neither suitable; look for nonprofit-specific helpdesk tools
Manufacturing / Logistics Manufacturing / Logistics	Moderate: retail and subscription brand support; custom workflow objects Moderate: retail and subscription brand support; custom workflow objects	Moderate: product brands on Shopify; not for complex B2B logistics Moderate: product brands on Shopify; not for complex B2B logistics	Kustomer for subscription and retail CRM; Gorgias for Shopify stores Kustomer for subscription and retail CRM; Gorgias for Shopify stores

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Switching to HappyFox from Kustomer or Gorgias

The 4-Step Process (2-5 Weeks Total)

1

Export & Assessment

2-5 Days

Export and assess your current setup.

All tickets, contacts, and profiles
Knowledge base articles and macros
SLA policies and team structure
Custom fields, tags, and historical data

2

Config & Mapping

3-7 Days

Configure HappyFox and map your data.

Ticket categories, statuses and SLAs
Team structure and roles
Email routing and channels
Automation rules and branding

3

Automation Setup

2-5 Days

Set up automation rules and workflows.

Ticket routing and escalation rules
SLA timers and business hour calendars
Smart rules, canned responses, and macros
Integration connections and webhook triggers

4

Testing & Go-Live

5-10 Days

Test thoroughly and go live with confidence.

End-to-end ticket flow testing
Agent training and onboarding sessions
Parallel running period (optional)
Go-live with HappyFox support on standby

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Frequently Asked Questions

Does Kustomer include AI in base plans?

No. Kustomer's AI features are paid add-ons. AI Agents for Customers costs $0.60 per engaged conversation, and AI Agents for Reps costs $40 per user per month, both billed on top of the base Enterprise or Ultimate plan.

Is Gorgias or Kustomer better for Shopify?

Gorgias is the stronger Shopify choice. With Shopify as a strategic investor, Gorgias offers deeper native integration where agents can edit orders, issue refunds, and run AI automation directly from the helpdesk without leaving the platform.

How does Kustomer AI billing differ from Gorgias?

Kustomer charges $0.60 per engaged conversation, meaning you pay when the AI responds regardless of outcome. Gorgias charges $0.90 per resolved conversation, only billed when AI fully handles the inquiry without human involvement.

What is the minimum cost to use Kustomer?

Kustomer requires a minimum of 8 seats on annual contracts. The Enterprise plan at $89 per user per month means at least $8,544 per year before AI add-ons, voice, SMS, or storage overages are factored in.

When should you choose Kustomer over Gorgias?

Choose Kustomer when you need a true CRM alongside support, with custom objects and Salesforce integration. Gorgias is better for Shopify-native DTC brands wanting affordable ticket-volume pricing and ecommerce-specific automation.

Why settle for either? See what HappyFox offers.

Custom demo + side-by-side comparison + cost savings analysis

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