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Service Desk features
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Incident management
Structure incidents from ticket creation through resolution.
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Service request management
Automate requests from routing through fulfillment.
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Service catalog
Organize service requests across IT, HR, and Facilities.
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Asset management
Connect IT assets to relevant service activity.
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Change management
Plan, approve, schedule, and audit every change.
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Problem management
Link incidents, root causes, known errors, and fixes.
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Release management
Track releases from planning through controlled deployment.
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