Service Desk Pricing

Plans for Service Desk agents who actively manage and respond to requester tickets.

Paid Up-Front

Agent-based plans

Team

Core ITSM for a service team with up to 25 agents.

Monthly$69per agent/month, billed monthlyAnnual$49per agent/month, billed annually2-Year$39per agent/month, two-year savings plan

Incident management
Service Request Management
Service Catalog
Product Catalog
5 Teams and Unlimited Assignment Groups
500 Assets
25 Agents
Knowledge Base
Service Desk Automation
Marketplace Apps
SSO
SLA Management
Work Schedules
Omnichannel Ticket Creation
Migration Assistance
Email Notifications Customization
500 GB Attachment Store
REST API
Custom Email Channel

Get a demo

Agent-based plans

Pro

Expanded ITSM, security, and service operations without an agent limit.

Monthly$119per agent/month, billed monthlyAnnual$99per agent/month, billed annually2-Year$89per agent/month, two-year savings plan

Everything in Team, and:
Problem Management
Change Management
Release Management
Unlimited Teams and Assignment Groups
2,000 Assets
No limit on Agents
Task Management
Team Wise Custom Status
Custom Roles and Permissions
15 Service Portals
1 TB Attachment Store
Requester Group Custom Fields
Password Policy Management
IP Based Restriction
EU Data Center Hosting
Custom SAML
Uptime SLA
24/7 Email Support

Get a demo

Agent-based plans

Enterprise PRO

Higher capacity and dedicated success for enterprise service operations.

Contact salesPersonalized for your requirements

Everything in Pro, and:
5,000 Assets
2 TB Attachment Store
Email Archival
25 Service Portals
Dedicated Success Manager

Get a demo

Compare Service Desk Plans

Feature	Team	Pro	Enterprise PRO
ITSM
Incident Management	Included	Included	Included
Service Request Management	Included	Included	Included
Service Catalog	Included	Included	Included
Problem Management	Not included	Included	Included
Change Management	Not included	Included	Included
Release Management	Not included	Included	Included
Asset Management
Assets	500	2,000	5,000
Product Catalog	Included	Included	Included
Additional Assets^*	$100/month for every 500 assets; $1000/month for unlimited assets	$100/month for every 500 assets; $1000/month for unlimited assets	$100/month for every 500 assets; $1000/month for unlimited assets
Teams
Teams	5	Unlimited	Unlimited
Agents	25	Unlimited	Unlimited
Assignment Groups	Unlimited	Unlimited	Unlimited
Team-wise Custom Statuses	Out-of-the-box statuses	Included	Included
Ticket Management
Mailboxes	10	Unlimited	Unlimited
Unlimited Requests	Included	Included	Included
Customizable Priorities	Included	Included	Included
Ticket Tagging	Included	Included	Included
Bulk Editing	Included	Included	Included
Email Notifications Customization	Included	Included	Included
Custom Email	Included	Included	Included
Custom Ticket Queues	Included	Included	Included
Task Management	Not included	Included	Included
Custom Roles and Permissions	Out-of-the-box roles & permissions	Included	Included
Email Archival	Not included	Not included	Included
Custom Fields	25 Includes fields for Incident, Service Request and Requesters	200 Includes fields for Incident, Service Request, Problem, Change, Release, Requesters and Requester group	Unlimited Includes fields for Incident, Service Request, Problem, Change, Release, Requesters and Requester group
Attachment Store	500 GB	1 TB	2 TB
Requester Management
Requester Custom Fields	Included	Included	Included
Unlimited Requester Groups	Included	Included	Included
Requester Group Custom Fields	Not included	Included	Included
Service Desk Automation
Smart Rules	Included	Included	Included
Canned Actions (Macros)	Included	Included	Included
SLA Management	Included	Included	Included
Work Schedules	Included	Included	Included
Support Center
Knowledge Base	Included	Included	Included
Knowledge Base Drafts	Included	Included	Included
Service Portal Builder	Included	Included	Included
Requestor Portal	Included	Included	Included
Custom Domains^#	Coming soon	Coming soon	Coming soon
Requester Group Specific Knowledge Base^#	Not included	Not included	Coming soon
Service Portals	1	15	25
Reporting
Inflow Report	Included	Included	Included
Distribution Report	Included	Included	Included
Canned Action Report	Included	Included	Included
Performance Report	Included	Included	Included
Export to CSV or Excel^#	Coming soon	Coming soon	Coming soon
Reporting History	Last 1 year	Last 5 years	All Time
Security
SOC 2 Type II Compliance	Included	Included	Included
Role-Based Security	Included	Included	Included
Single Sign-on (Azure, Google)	Included	Included	Included
Session-Based Security	Included	Included	Included
Two Factor Authentication	Included	Included	Included
Data Encryption - Rest and Transit	Included	Included	Included
SSL Certificate Hosting^#	Coming soon	Coming soon	Coming soon
Your Own Single Sign-on (JWT)^#	Coming soon	Coming soon	Coming soon
Digitally Signed Emails (DKIM)	Included	Included	Included
Single Sign-on through custom SAML	Not included	Included	Included
Automatic Data Deletion/Redaction^#	Not included	Coming soon	Coming soon
Password Policy Management	Not included	Included	Included
IP-Based Restriction	Not included	Included	Included
Audit Logs Retention	Basic	Basic	Advanced
Support
Self-Service Portal	Included	Included	Included
Migration Assistance^*	Paid add-on as part of Professional Services	Paid add-on as part of Professional Services	Paid add-on as part of Professional Services
EU Data Center Hosting (optional)	Not included	Included	Included
Uptime SLA	Not included	Included	Included
Dedicated Success Manager	Not included	Not included	Included
Live Chat Support (PST)	Not included	5AM-5PM (Mon-Fri)	5AM-5PM (Mon-Fri)
Phone Support (PST)	Not included	5AM-5PM (Mon-Fri)	5AM-5PM (Mon-Fri)
Email Support (PST)	24/5	24/7	24/7
Add-ons
HappyFox AI^*	Paid add-on	Paid add-on	Paid add-on
HappyFox Workflows^*	Paid add-on	Paid add-on	Paid add-on
HappyFox Assist AI^*	Free and paid plans available	Free and paid plans available	Free and paid plans available
HappyFox BI^#	Coming soon	Coming soon	Coming soon
Third Party Integrations
Azure Active Directory - Contact Sync	Not included	Included	Included
Azure Active Directory - SSO	Not included	Included	Included
Azure Devops	Not included	Included	Included
Class Link	Included	Included	Included
Custom SAML SSO	Not included	Included	Included
Dial Pad	Included	Included	Included
Google Apps SSO	Included	Included	Included
MS Teams^#	Coming soon	Coming soon	Coming soon
Okta	Included	Included	Included
OneLogin	Included	Included	Included
Slack^#	Coming soon	Coming soon	Coming soon
Inbuilt Integrations
REST API (requests per minute)	100	200	400
Service Desk Mobile App for Agents	Included	Included	Included

* Paid add-on.
# Coming Soon
Knowledge Base includes external knowledge articles for self-service and internal knowledge base for agents.
Service Portals let one or more teams provide requesters with self-service, knowledge base access, catalogs, and service requests.

Pricing questions

Who are service desk agents?

Support agents—Service Desk staff—who actively manage and respond to tickets raised by requesters.

How can I change my plan?

For all changes to your plan, write to [email protected] or contact your Account Executive.

Do you offer a trial?

Yes. Request a demo to determine whether HappyFox Service Desk is the right fit. Once the team identifies your needs, it can provide access to a trial account where you can configure a proof of concept.

What are the available billing cycles?

Monthly, annual, and two-year savings plans paid upfront are available for agent-based pricing.

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