Help Desk A robust ticketing system for customer service, IT and internal help desk needs.
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Assist AI Provide IT support directly from Slack and Microsoft Teams
Chatbot Engage and reach your customers 24x7 with ready-to-go chatbots
Workflows Ensure speedy resolution of tickets with end-to-end process automation
Business Intelligence Make data-driven decisions & better serve your customers with reports and analytics
Live Chat Chat with your customers instantly on mobile, desktop, and web
Help Desk Tour Provide faster and better support for your customers.
Get a Demo See HappyFox Helpdesk in action.
Ticketing System Deliver exceptional customer service with HappyFox.
Knowledge Base Promote self-service; build help and FAQ pages.
Canned Actions Respond faster using templated responses and actions.
Automation Reduce the time spent on repetitive tasks.
Task Management Create and manage all the tasks involved in resolving a ticket.
Asset Management Track hardware and software assets in one place.
Satisfaction Survey Get Feedback and Improve Customer Experience.
Help Desk Reports Monitor, Analyze and Improve your Customer Support.
Education Streamline your IT and Operations Support
IT Services Provide the best IT support
Non-Profit Organisations Affordable help desk for efficient operations
Airlines Elevate your customer service experience
Retail Delight your customers with speedy support
Telecom Meet your SLAs and Improve Retention
Healthcare Your all-in-one support stack
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E-books & Guides Resources to reinvent your customer service experience.
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Videos Checkout our library of educational videos.
Support Center What can we help you with? Talk to our customer support.
Blog Learn tips, stories, and new techniques.
Whether it be a round-robin assignment or a load balanced distribution based on agent availability, you can choose a routing algorithm that works best for your organization.
Choose a routing algorithm that works best for each of your teams. These routing rules will operate in parallel.
Improve your first response time by auto-assigning tickets only to active agents.
"The automatic rules keep most of the tickets sorted correctly when they come in the door, which reduces workload.”
Director of Operations, Verbal Behavior Associates
Ensure optimal response time to customers using our intelligent load balanced assignment algorithm.
No more overburdened agents. Our routing algorithms can stop assigning tickets to agents if their queues are already full!
Need tickets from specific customers assigned dedicated agents? HappyFox supports rule-based routing to help you achieve this & more.
Talk to a Help Desk Specialist. Get a one-on-one demo, that’s quick and focused on your business needs.