Leave no ticket unresponded

Reduce the time spent assigning tickets and engage better with customers using Automatic Ticket Assignment.

Auto Assignment

A smart assignment engine that

helps you stay focussed.

  • Multiple Assignment Algorithms
  • Simultaneous Routing Rules
  • Smart Assignment
  • Multiple Assignment Algorithms

    Whether it be a round-robin assignment or a load balanced distribution based on agent availability, you can choose a routing algorithm that works best for your organization.

  • Simultaneous Routing Rules

    Choose a routing algorithm that works best for each of your teams. These routing rules will operate in parallel.

  • Smart Assignment

    Improve your first response time by auto-assigning tickets only to active agents.

"The automatic rules keep most of the tickets sorted correctly when they come in the door, which reduces workload.”

Sean Corey
Director of Operations, Verbal Behavior Associates

Assign based on

skills, rules, ticket load and more!

  • Balanced Ticket Distribution

    Ensure optimal response time to customers using our intelligent load balanced assignment algorithm.

  • Configurable Assignment Limit

    No more overburdened agents. Our routing algorithms can stop assigning tickets to agents if their queues are already full!

  • Rule-based Routing

    Need tickets from specific customers assigned dedicated agents? HappyFox supports rule-based routing to help you achieve this & more.

  • Balanced Ticket Distribution
  • Configurable Assignment Limit
  • Rule-based Routing
Still have questions?

Talk to someone smart, quickly.

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