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Overview
Help Desk Tour Provide faster and better support for your customers.
Get a Demo See HappyFox Helpdesk in action.
Features
Ticketing System Deliver exceptional customer service with HappyFox.
Knowledge Base Promote self-service; build help and FAQ pages.
Canned Actions Respond faster using templated responses and actions.
Automation Reduce the time spent on repetitive tasks.
Task Management Create and manage all the tasks involved in resolving a ticket.
Asset Management Track hardware and software assets in one place.
Satisfaction Survey Get Feedback and Improve Customer Experience.
Help Desk Reports Monitor, Analyze and Improve your Customer Support.
Resources
E-books & Guides Resources to reinvent your customer service experience.
Webinars Learn how to make the most of HappyFox products.
Customer Stories Thousands of great companies call HappyFox a great friend.
Videos Checkout our library of educational videos.
Support Center What can we help you with? Talk to our customer support.
Blog Learn tips, stories, and new techniques.
Whether it be a round-robin assignment or a load balanced distribution based on agent availability, you can choose a routing algorithm that works best for your organization.
Choose a routing algorithm that works best for each of your teams. These routing rules will operate in parallel.
Improve your first response time by auto-assigning tickets only to active agents.
"The automatic rules keep most of the tickets sorted correctly when they come in the door, which reduces workload.”
Ensure optimal response time to customers using our intelligent load balanced assignment algorithm.
No more overburdened agents. Our routing algorithms can stop assigning tickets to agents if their queues are already full!
Need tickets from specific customers assigned dedicated agents? HappyFox supports rule-based routing to help you achieve this & more.
Talk to a Help Desk Specialist. Get a one-on-one demo, that’s quick and focused on your business needs.
