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Whether it be a round-robin assignment or a load balanced distribution based on agent availability, you can choose a routing algorithm that works best for your organization.
Choose a routing algorithm that works best for each of your teams. These routing rules will operate in parallel.
Improve your first response time by auto-assigning tickets only to active agents.
"The automatic rules keep most of the tickets sorted correctly when they come in the door, which reduces workload.”
Director of Operations, Verbal Behavior Associates
Ensure optimal response time to customers using our intelligent load balanced assignment algorithm.
No more overburdened agents. Our routing algorithms can stop assigning tickets to agents if their queues are already full!
Need tickets from specific customers assigned dedicated agents? HappyFox supports rule-based routing to help you achieve this & more.
Talk to a Help Desk Specialist. Get a one-on-one demo, that’s quick and focused on your business needs.