Optimize Your Ticket Management with HappyFox's Automatic Ticket Assignment

Reduce the time spent assigning tickets and engage better with customers using Automatic Ticket Assignment.

Auto Assignment

A smart assignment engine that

helps you stay focussed.

  • Multiple Assignment Algorithms
  • Simultaneous Routing Rules
  • Smart Assignment
  • Multiple Assignment Algorithms

    Whether it be a round-robin assignment or a load balanced distribution based on agent availability, you can choose a routing algorithm that works best for your organization.

  • Simultaneous Routing Rules

    Choose a routing algorithm that works best for each of your teams. These routing rules will operate in parallel.

  • Smart Assignment

    Improve your first response time by auto-assigning tickets only to active agents.

Assign based on

skills, rules, ticket load and more!

  • Balanced Ticket Distribution

    Ensure optimal response time to customers using our intelligent load balanced assignment algorithm.

  • Configurable Assignment Limit

    No more overburdened agents. Our routing algorithms can stop assigning tickets to agents if their queues are already full!

  • Rule-based Routing

    Need tickets from specific customers assigned dedicated agents? HappyFox supports rule-based routing to help you achieve this & more.

  • Balanced Ticket Distribution
  • Configurable Assignment Limit
  • Rule-based Routing
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